MAYBRIGHT VENTURES PRIVATE LIMITED, Kolkata Customer Service Executive Interview Questions and Answers for Freshers

Q1. Phone pay helpline Customer service number**7477-**632*--740 Call me just now ©️☎️7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣©️☎️
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Q2. Customer service number call Toll-free number 7477-***632----740-*©️📞7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣📞©️
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Q3. Phone pay helpline Customer service number call Toll-free***/*7477***632*--740***Call me just now ©️📞7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣☎️
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Q4. Helpline the Toll-free castomer service number XXXXX***-©️☎️7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣📞☎️
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Q5. Phone pay helpline Customer service number****XXXXX**-©️📞7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣📞©️☎️
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Q6. Helpline the Toll-free castomer service number
Ans. 
The toll-free customer service number for helpline is 1-800-XXX-XXXX.
• Dial 1-800-XXX-XXXX to reach the helpline customer service.

• The helpline customer service is available 24/7.

• The customer service representatives are trained to assist with any queries or issues.

• The helpline customer service can provide information on products, services, and policies.

• The customer service can also assist with placing orders, tracking shi
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Q1. Customer support executive
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Q2. Customer services is important
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There will be an assignment test of English grammar which is basic.

Q1. Tell me about past experience
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Q2. Some random topic or mock call
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Q1. How you fit yourself as service person
Ans. 
I fit myself as a service person by being empathetic, proactive, and solution-oriented.
• I have a natural ability to understand and connect with customers' needs and emotions.

• I take the initiative to anticipate and address customer concerns before they become problems.

• I focus on finding practical and effective solutions to ensure customer satisfaction.

• I actively listen to customers, validate their concerns, and provide c...read more
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Q2. How first can you adjust yourself to a new job if you get a 1 day notice
Ans. 
I can quickly adjust to a new job with a 1-day notice by being proactive and adaptable.
• I would immediately gather all necessary information about the job and company

• I would prioritize tasks and create a plan to ensure a smooth transition

• I would seek guidance from colleagues or supervisors to understand expectations

• I would focus on building relationships with team members and customers

• I would stay positive and maintain ...read more
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Q1. Phonepe customer care service
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Q2. Phonepe customer care number XXXXX
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Basic aptitude test was given

Q1. Explain about your current KRA
Ans. 
My current KRA involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.
• Responding to customer inquiries via phone, email, and chat

• Resolving customer complaints and issues in a timely manner

• Ensuring customer satisfaction by providing excellent service

• Maintaining accurate records of customer interactions and transactions
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Q2. Share a tough situation at work and how did you handle the case and came out with a positive outcome?
Ans. 
Handled a difficult customer complaint by actively listening, empathizing, and finding a solution that satisfied the customer.
• Remained calm and composed while listening to the customer's concerns

• Empathized with the customer's frustration and validated their feelings

• Offered a solution that addressed the customer's issue and exceeded their expectations

• Followed up with the customer to ensure their satisfaction and build r
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