Maverick Software India Customer Relation Executive Interview Questions and Answers

Q1. Tell me about your self
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Q2. Where do you see yourself in 5 years
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Q1. Tell me about your self
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Q2. Resume related questions
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Q1. HR - about self introduction
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Q2. What is motivation for middle class boys !
Ans. 
Middle class boys are motivated by financial stability, career growth, and social status.
• Financial stability is a major motivator for middle class boys as they often come from families with limited resources.

• Career growth and opportunities for advancement are also important motivators as they seek to improve their economic status.

• Social status and recognition from peers and society can also be a driving force for motiv...read more
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Q1. What do you think Google Operations Center does?
Ans. 
Google Operations Center is responsible for managing and monitoring Google's infrastructure and services.
• Google Operations Center oversees the operation and maintenance of Google's data centers.

• They monitor the performance and availability of Google's services, such as Google Search, Gmail, and Google Cloud Platform.

• The center handles incident management and response to ensure minimal downtime and quick resolution of i...read more
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Q2. Explain your Educational Background and your previous work (if you have any)
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Q3. What would motivate you to come to work every day?
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Q4. How would you handle an irate customer?
Ans. 
I would listen to their concerns, empathize with them, and offer a solution to their problem.
• Remain calm and professional

• Listen actively to their concerns

• Empathize with their situation

• Apologize for any inconvenience caused

• Offer a solution to their problem

• Follow up to ensure their satisfaction
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Q1. Why do you want to join MS
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General English , form the sentence

Q1. Random questions
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Q2. About yourself self introduction
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Q1. Self intro and sale the product
Ans. 
Good and not so hard and not taken too much time
Answered by Somya Som
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Q2. About customer service
Ans. 
Yes good and i explained about that and got selected
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Assessment Good and manageable

Q1. Sale the product and self intro
Ans. 
It was good from my end but hate the round because hr took the manager round and without any valid reasons and checking with dressing sense they are rejecting ys
Answered by Somya Som
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Q2. About education
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Q3. About hobbies and about customers
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Q1. Can you describe your last day of school?
Ans. 
My last day of school was filled with mixed emotions as I said goodbye to friends and teachers, reminisced about memories, and looked forward to the future.
• Said goodbye to friends and teachers

• Reminisced about memories

• Looked forward to the future
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Q1. Tell me about yourself.
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing exceptional service

• Empathetic and dedicated approach

• Excellent communication skills
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Versant round where you have to complete some given task given by them in a given time frame

Q1. Talk about your last trip?, Memorable holiday or trip?, About your idol, college life, school life etc
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Q1. Where manager will ask you some questions about anything but it will be questions mostly about yourself.
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