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Maruti Center for Excellence Counsellor Interview Questions, Process, and Tips
Maruti Center for Excellence Counsellor Interview Experiences
1 interview found
I applied via Recruitment Consultant and was interviewed in Sep 2021. There were 5 interview rounds.
Interview Questionnaire
6 Questions
- Q1. What is Line balancing?
- Ans.
Line balancing is the process of optimizing production line efficiency by evenly distributing workload among workstations.
It involves analyzing the production process and identifying bottlenecks
The goal is to minimize idle time and maximize productivity
Techniques used include time studies, work sampling, and process charts
Example: In a car assembly line, line balancing would involve ensuring that each workstation has a...
- Q2. What is MOST?
- Ans.
MOST stands for Mission Objective Strategy Tactics. It is a framework used in counselling to help clients achieve their goals.
MOST is a goal-oriented approach to counselling.
It involves identifying the client's mission, objective, strategy, and tactics.
Mission refers to the client's overall goal or purpose.
Objective refers to the specific outcome the client wants to achieve.
Strategy refers to the plan of action the cli...
- Q3. What is VSM?
- Ans.
VSM stands for Value Stream Mapping, a lean management tool used to analyze and improve the flow of materials and information in a process.
VSM is used to identify waste and inefficiencies in a process
It helps to visualize the current state of a process and design a future state
VSM includes mapping the flow of materials and information, calculating lead time and cycle time, and identifying bottlenecks
It is commonly used...
- Q4. What is heijunka and how to apply?
- Q5. What is talk time cycle time and lead time?
- Ans.
Talk time cycle time and lead time are terms used in call center management.
Talk time is the amount of time an agent spends talking to a customer during a call.
Cycle time is the total time an agent spends on a call, including talk time, hold time, and after-call work.
Lead time is the time it takes for an agent to answer a call from the moment it is received.
These terms are important in measuring call center performance...
- Q6. How to apply VSM?
- Ans.
VSM (Value Stream Mapping) can be applied by following a structured process to identify and eliminate waste in a process.
Identify the process to be mapped
Gather data on the process
Draw the current state map
Analyze the map to identify waste
Design the future state map
Implement changes to eliminate waste
Continuously monitor and improve the process
Interview Preparation Tips
Skills evaluated in this interview
Top trending discussions
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Selected
I applied via Approached by Company and was interviewed in Jul 2023. There were 2 interview rounds.
(3 Questions)
- Q1. First question is Introduction?
- Q2. If a customer want refund on the last free trial period how to resist the customer?
- Ans.
Resisting a customer's request for a refund on a free trial period requires clear communication and explanation of the terms and conditions.
Explain the terms and conditions of the free trial period clearly to the customer.
Emphasize that the free trial period was provided for the customer to try the product/service without any obligation to purchase.
Politely inform the customer that refunds are not offered for free tria...
- Q3. Salary discussion?
Interview Preparation Tips
I applied via Company Website and was interviewed in Aug 2022. There were 3 interview rounds.
General knowledge and system gripe and working knowledge
Specking test and next behavior test
Interview Preparation Tips
Senior Travel Counsellor Interview Questions & Answers
Teleperformance
Anonymous
posted on 2 Jul 2023
Selected
I applied via Referral and was interviewed before Jul 2022. There were 3 interview rounds.
(3 Questions)
- Q1. Please can you Explain your resume
- Q2. What is your total experience
- Q3. What is your last ctc and you current expectations
(3 Questions)
- Q1. Please tell me the reissuance process with the commands
- Ans.
The reissuance process involves cancelling the original ticket and issuing a new one with updated information.
Cancel the original ticket using the appropriate command
Rebook the ticket with the desired changes
Issue the new ticket with the updated information
- Q2. Please tell me the refund command.
- Ans.
The refund command is used to process a refund for a travel booking.
The refund command typically involves entering specific details such as the booking reference number, amount to be refunded, and reason for the refund.
Example: Refund command for booking reference number XYZ123, refund amount $100, reason for refund - cancellation.
- Q3. What was the roles and responsibilities in your last organisation.
Interview Preparation Tips
- tourism
Skills evaluated in this interview
Basic Personal Details
(1 Question)
- Q1. Work Experience
I applied via Company Website and was interviewed in Aug 2022. There were 3 interview rounds.
General knowledge and system gripe and working knowledge
Specking test and next behavior test
Interview Preparation Tips
(2 Questions)
- Q1. Your previous company experience
- Q2. Why you left the job
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Apr 2023. There were 3 interview rounds.
Personal and professional exp
(4 Questions)
- Q1. Salary and personal and professional questions
- Q2. Tell me about mysefl
- Ans.
I am a dedicated and compassionate counsellor with a strong background in psychology and a passion for helping others navigate through their challenges.
I have a Bachelor's degree in Psychology from XYZ University.
I have completed a certification in Counselling Techniques from ABC Institute.
I have 5 years of experience working as a counsellor at DEF Counseling Center.
I specialize in cognitive-behavioral therapy and mind...
- Q3. Explain job role and retention process
- Q4. Mock test regaridng theinterview
I applied via Approached by Company and was interviewed in Jun 2022. There were 2 interview rounds.
(1 Question)
- Q1. Introduction How uconvince parents
(1 Question)
- Q1. Introduce yourself Scenario based
Interview Preparation Tips
And target based
I applied via Naukri.com and was interviewed before Dec 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Why is MBA necessary for a sales job?
- Ans.
An MBA is not necessary for a sales job, but it can provide valuable skills and knowledge.
An MBA can provide a strong foundation in business principles and strategies, which can be beneficial in sales.
It can enhance analytical and problem-solving skills, helping sales professionals to identify and address customer needs effectively.
An MBA can also provide a broader understanding of market dynamics and consumer behavior...
- Q2. How will you handle a customer if you are attending to another one?
- Ans.
I would prioritize the customer I am currently attending to while ensuring the other customer feels acknowledged and informed about the wait.
Apologize to the customer you are currently attending to and inform them that you will be with them shortly.
Acknowledge the presence of the other customer and let them know that you will be with them as soon as possible.
If possible, provide an estimated wait time to the other cust...
Interview Preparation Tips
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Maruti Center for Excellence Counsellor Reviews and Ratings
based on 4 reviews
Rating in categories
|
Manager
6
salaries
|  ₹10 L/yr - ₹15 L/yr |
|
Assistant Manager
6
salaries
| ₹5 L/yr - ₹7.6 L/yr |
|
Senior Counsellor
5
salaries
| ₹9 L/yr - ₹10.1 L/yr |
|
Deputy Manager
4
salaries
| ₹7 L/yr - ₹12 L/yr |
|
Senior Manager
4
salaries
| ₹10 L/yr - ₹18 L/yr |
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