Maruti Center for Excellence Counsellor Interview Questions, Process, and Tips

Line balancing is the process of optimizing production line efficiency by evenly distributing workload among workstations.

• It involves analyzing the production process and identifying bottlenecks

• The goal is to minimize idle time and maximize productivity

• Techniques used include time studies, work sampling, and process charts

• Example: In a car assembly line, line balancing would involve ensuring that each workstation has a...read more

MOST stands for Mission Objective Strategy Tactics. It is a framework used in counselling to help clients achieve their goals.

• MOST is a goal-oriented approach to counselling.

• It involves identifying the client's mission, objective, strategy, and tactics.

• Mission refers to the client's overall goal or purpose.

• Objective refers to the specific outcome the client wants to achieve.

• Strategy refers to the plan of action the cli...read more

VSM stands for Value Stream Mapping, a lean management tool used to analyze and improve the flow of materials and information in a process.

• VSM is used to identify waste and inefficiencies in a process

• It helps to visualize the current state of a process and design a future state

• VSM includes mapping the flow of materials and information, calculating lead time and cycle time, and identifying bottlenecks

• It is commonly used...read more

Talk time cycle time and lead time are terms used in call center management.

• Talk time is the amount of time an agent spends talking to a customer during a call.

• Cycle time is the total time an agent spends on a call, including talk time, hold time, and after-call work.

• Lead time is the time it takes for an agent to answer a call from the moment it is received.

• These terms are important in measuring call center performance...read more

VSM (Value Stream Mapping) can be applied by following a structured process to identify and eliminate waste in a process.

• Identify the process to be mapped

• Gather data on the process

• Draw the current state map

• Analyze the map to identify waste

• Design the future state map

• Implement changes to eliminate waste

• Continuously monitor and improve the process