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Marsh McLennan Global Services

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Marsh McLennan Global Services Customer Care Executive Interview Questions and Answers

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Customer Care Executive Interview Questions & Answers

SBI Cards & Payment Services user image Anonymous

posted on 14 Aug 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic Test to check grammar knowledge.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

    • Answered by AI
    Add your answer
  • Q2. Explain a difficult situation which you handled yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for everything. It's on luck too if you get selected. I felt I was not going to get pass when I first interacted with the senior interviewer.

Customer Care Executive Interview Questions & Answers

Xyz Company user image Anonymous

posted on 11 Jun 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. About yourself and about internship
    • Add your answer
  • Q2. If you working then how handel any situation given by hr
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. Talking me friendly
    • Add your answer
  • Q2. About work and salary discussion
    • Add your answer

Customer Care Executive Interview Questions & Answers

American Express user image Anonymous

posted on 15 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via AmbitionBox and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

How do you save your items quickly in a computer?

Round 2 - Technical 

(1 Question)

  • Q1. How would you respond to a very slow/soft speaking old lady?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be patience and prompt

Customer Care Executive Interview Questions & Answers

HSBC Group user image Anonymous

posted on 26 Apr 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I was interviewed in Oct 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Speak on a topic
    • Add your answer
Round 3 - Assignment 

General communication and typing skills test

Round 4 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Previous company experience and general communication skills testing questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Customer Service Executive Interview Questions & Answers

JPMorgan Chase & Co. user image Mutahir Pasha

posted on 14 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself which is not on your resume?
    • Add your answer
  • Q2. Which metric is important? AHT or CSAT?
  • Ans. 

    CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.

    • CSAT directly reflects how satisfied customers are with the service provided

    • AHT only measures the efficiency of handling customer inquiries, not the quality of service

    • Focusing on CSAT can lead to improved customer loyalty and retention

    • AHT can be important for operational efficiency, but should not be prioritized ove

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Smart and Honest, rest all will work out automatically and you're in 💼

Customer Support Executive Interview Questions & Answers

Bajaj Finserv user image Anonymous

posted on 11 Aug 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Aptitude test test test test test

Round 3 - Group Discussion 

GD GD GD GD GD GD gd gd gd gd

Round 4 - One-on-one 

(5 Questions)

  • Q1. Face face face face face
    • Add your answer
  • Q2. Face face face face face
    • Add your answer
  • Q3. Face face face face face1111
    • Add your answer
  • Q4. Face face face face face23
    • Add your answer
  • Q5. Face face face face face456
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Read

Customer Service Executive Interview Questions & Answers

Motilal Oswal Financial Services user image Anonymous

posted on 6 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Educational details
    • Add your answer
  • Q2. Background experience
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Process related questions
    • Add your answer
  • Q2. Behavioral question
    • Add your answer

Customer Service Associate Interview Questions & Answers

HDFC Sales user image Anonymous

posted on 21 Feb 2023

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Regarding home loan?
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Regarding home loan rate of interest
    • Add your answer

Interview Preparation Tips

Topics to prepare for HDFC Sales Customer Service Associate interview:
  • Homeloan
Interview preparation tips for other job seekers - Go throw with hdfc bank and HDFC ltd difference read regarding homeloan rate of interest

Customer Service Associate Interview Questions & Answers

Citicorp user image Andrew

posted on 30 Sep 2022

I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Telephonic Interview Round 1
    • Add your answer
  • Q2. Tell about yourself.
    • Add your answer
Round 3 - Assignment 

Language English Testing through Application.

Round 4 - Technical 

(1 Question)

  • Q1. What do you know about credit cards?
  • Ans. 

    Credit cards are financial tools that allow consumers to borrow money for purchases and pay it back later with interest.

    • Credit cards are issued by financial institutions to consumers for making purchases and payments.

    • They allow users to borrow money up to a certain limit, known as the credit limit.

    • Users are required to pay back the borrowed amount along with interest within a specified period.

    • Credit cards often come wi...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - First do clean neat shave, give a nice haircut, dress in formals, don't put too much information on your resume,
Speak confident on Tell about yourself
without any mistakes, that will lead you to speak confident for second round , in technical round if you don't know the answers say 'No', no is a good answer, if you know answers speak correctly without lagging.
This will help you surely to get selected on interviews.

Non Voice Customer Care Executive Interview Questions & Answers

Wells Fargo user image Anonymous

posted on 2 Feb 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips
Round 3 - Technical 
Round 4 - HR 
Round 5 - Group Discussion 
Pro Tip by AmbitionBox:
Be a good listener. GDs are not just about speaking. Your listening skills will give you a lot of points to counter and speak when your turn comes.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Knowledge is power of wisdom
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Marsh McLennan Global Services Salaries in India
Senior Software Engineer
35 salaries
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₹11 L/yr - ₹27 L/yr

Assistant Manager
30 salaries
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₹4.9 L/yr - ₹13.5 L/yr

Senior Associate
30 salaries
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₹2.8 L/yr - ₹5.8 L/yr

Senior Specialist
25 salaries
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₹4.3 L/yr - ₹14 L/yr

Deputy Manager
21 salaries
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₹9.5 L/yr - ₹20.9 L/yr

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