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Xyz Company

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3.8

based on 1.1k Reviews

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Xyz Company Customer Care Executive Interview Questions and Answers

Updated 11 Jun 2024

Xyz Company Customer Care Executive Interview Experiences

2 interviews found

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 11 Jun 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. About yourself and about internship
    • Add your answer
  • Q2. If you working then how handel any situation given by hr
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. Talking me friendly
    • Add your answer
  • Q2. About work and salary discussion
    • Add your answer

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 24 Oct 2023

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
No response

I applied via Walk-in and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Group Discussion 

College life gd topic

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about ur self
    • Add your answer
  • Q2. Why should we hire you
    • Add your answer

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Top trending discussions

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Interview Tips & Stories
2w
heartwarmingracoon
Verified Icon
·
works at
Esways Conglomerate
Post interview process
I am working as a front-end developer for 4.5years in a same company. So I think this is the right time to switch my job. I attended F2F interview yesterday(21-01-25) at TCD, I completed two rounds of interview and wait for a while, they say you may leave now you got a call from us soon. Is they call me either I cleared the interview or not cleared it, or they call only I cleared the interview? Can I wait for the call or focus on other interview?
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Customer Care Executive Interview Questions & Answers

SBI Cards & Payment Services user image Anonymous

posted on 14 Aug 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic Test to check grammar knowledge.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

    • Answered by AI
    Add your answer
  • Q2. Explain a difficult situation which you handled yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for everything. It's on luck too if you get selected. I felt I was not going to get pass when I first interacted with the senior interviewer.

Customer Care Executive Interview Questions & Answers

American Express user image Anonymous

posted on 15 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via AmbitionBox and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

How do you save your items quickly in a computer?

Round 2 - Technical 

(1 Question)

  • Q1. How would you respond to a very slow/soft speaking old lady?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be patience and prompt

Customer Care Executive Interview Questions & Answers

HSBC Group user image Anonymous

posted on 26 Apr 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I was interviewed in Oct 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Speak on a topic
    • Add your answer
Round 3 - Assignment 

General communication and typing skills test

Round 4 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Previous company experience and general communication skills testing questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Customer Support Executive Interview Questions & Answers

Bajaj Finserv user image Anonymous

posted on 24 Jan 2025

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Dec 2024.

Round 1 - HR 

(3 Questions)

  • Q1. Which cards are sold by Bajaj Finance?
    • Add your answer
  • Q2. Tell me the full form of RBL.
    • Add your answer
  • Q3. What is finance?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The international sounded very good.

Customer Service Executive Interview Questions & Answers

JPMorgan Chase & Co. user image Mutahir Pasha

posted on 14 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself which is not on your resume?
    • Add your answer
  • Q2. Which metric is important? AHT or CSAT?
  • Ans. 

    CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.

    • CSAT directly reflects how satisfied customers are with the service provided

    • AHT only measures the efficiency of handling customer inquiries, not the quality of service

    • Focusing on CSAT can lead to improved customer loyalty and retention

    • AHT can be important for operational efficiency, but should not be prioritized ove

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Smart and Honest, rest all will work out automatically and you're in 💼

Customer Support Executive Interview Questions & Answers

ICICI Securities user image Pawan Adhangle

posted on 20 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about this process
  • Ans. 

    The process involves providing assistance and resolving issues for customers through various communication channels.

    • Customer support executives handle customer inquiries and complaints

    • They provide information about products or services

    • They troubleshoot technical issues and escalate complex problems to higher levels

    • Communication channels include phone, email, chat, and social media

    • Customer satisfaction and retention are

    • Answered by AI
    Add your answer
  • Q2. What is your strength
    • Add your answer

Customer Service Executive Interview Questions & Answers

Motilal Oswal Financial Services user image Anonymous

posted on 6 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Educational details
    • Add your answer
  • Q2. Background experience
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Process related questions
    • Add your answer
  • Q2. Behavioral question
    • Add your answer

Customer Service Associate Interview Questions & Answers

HDFC Sales user image Anonymous

posted on 21 Feb 2023

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Regarding home loan?
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Regarding home loan rate of interest
    • Add your answer

Interview Preparation Tips

Topics to prepare for HDFC Sales Customer Service Associate interview:
  • Homeloan
Interview preparation tips for other job seekers - Go throw with hdfc bank and HDFC ltd difference read regarding homeloan rate of interest
More about working at Xyz Company

Xyz Company Interview FAQs

How many rounds are there in Xyz Company Customer Care Executive interview?
Xyz Company interview process usually has 2-3 rounds. The most common rounds in the Xyz Company interview process are HR, Resume Shortlist and Group Discussion.
How to prepare for Xyz Company Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Xyz Company. The most common topics and skills that interviewers at Xyz Company expect are Convincing Power, Customer Complaints, Customer Handling, Customer Relationship and Customer Satisfaction.

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Xyz Company Interviews By Designations

Interview Questions for Popular Designations

Xyz Company Customer Care Executive Interview Process

based on 2 interviews

Interview experience

3
  
Average
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Xyz Company Customer Care Executive Salary
based on 12 salaries
₹1.7 L/yr - ₹7.2 L/yr
23% more than the average Customer Care Executive Salary in India
View more details

Xyz Company Customer Care Executive Reviews and Ratings

based on 1 review

3.0/5

Rating in categories

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-

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-

Job security

2.0

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-

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2.0

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Explore 1 Review and Rating
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