Xyz Company Customer Care Executive Interview Questions and Answers

Moderate level ,problem solving questions and basics knowledge of finance

Difference between FINANCIAL MARKET AND STOCK MARKET

Q1. How can u make sell on daily basis
Ans. 
By identifying potential leads, building relationships, understanding customer needs, and offering solutions.
• Identify potential leads through networking, cold calling, and referrals.

• Build relationships with customers by providing excellent customer service and follow-up.

• Understand customer needs by asking probing questions and actively listening.

• Offer solutions that meet the customer's needs and provide value.

• Follow up...read more
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Q2. How would you sell a pen to a person who is handicapped
Ans. 
I would highlight the ease of use and comfort of the pen for someone with limited mobility.
• Emphasize the ergonomic design of the pen for comfortable grip

• Highlight the smooth writing experience for effortless use

• Demonstrate how the pen can be easily operated with one hand
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Q1. Tell me about yourself
Ans. This is samarth sawant from kolhapur/ Maharshtra I have done my graducation in bcom gopal krishna gokhale college I belong to a nuclear family I describe myself as a hard- working and enthusiastic person who works well with others and takes a lot of pride in completing task both on schedule and at elite level. Further to that, I think the best way for me to describe myself is in a word industrious Over the past 5 to...read more
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Q2. Why should we hire you
Ans. Because I have the relevant skills and knowledge required for the job. I have grown up in an environment which always taught me about ethics and standard. I will be ethical and never let down your company's standards. Sir I am a hard working, self motivated and discipline person and i am learn new things, I continuously improve myself.
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Q3. Where do you see yourself in 5 years
Ans. I want to get admitted in MBA & complete this course whild working any company.
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Q4. What is your greatest weakness
Ans. I think my biggest weakness is my communication skills. I was not able to clearly convey point to different audiences I because aware that this weakness will affecting my ability to do my job at the highest level. so i am work on my commutation skills, Real many books, new papers, and go throw many english webseris, and this all things boast my confident level.
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Q5. What are you salary expectation
Ans. If out i am the candidate you hire your this position, I'm sure we be able to reach a mutually agreeable salary I'm willing to be fiexible can you give me an idea asa to what the budgeted salary range is ? I would expect the salary to be in the median range.
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Q6. What are your career goals
Ans. My short term goal is be placed in reputed company like your and to be successful in my carear & My long term goal is to make my parents proud of me and to be a good citizen the society by contributing for the welfare of our country.
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Q7. What's you greatest strength
Ans. I'm good listener which aids in my ability to intimately understand a situation and prepare an appropriate response.
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Q1. How much would you rate your communication skills?
Ans. I would rate my communication skills 4 out of five. I am a good listener and a soft speaker which helps customer to ask their queries without any worry.
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Q2. How will you handle a client who is aggressive?
Ans. 
I will remain calm and professional while actively listening to their concerns and finding a solution to their problem.
• Acknowledge their frustration and apologize for any inconvenience caused

• Remain calm and professional, do not engage in argumentative behavior

• Listen actively to their concerns and try to understand their perspective

• Offer a solution to their problem and follow up to ensure their satisfaction

• If necessary,...read more
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Q1. Given scenario to sell laptop with bajaj finance
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Q1. Which work is your Specialist work?
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