ManipalCigna Health Insurance Team Lead Interview Questions and Answers

Insurance is a financial product that provides protection against specific risks in exchange for payment of a premium.

• Insurance is a contract between an individual or entity and an insurance company.

• The individual or entity pays a premium to the insurance company in exchange for coverage against specific risks.

• Types of insurance include health insurance, life insurance, auto insurance, and property insurance.

• Insurance ...read more

Insurance is a financial protection against potential losses or risks.

• Insurance is a contract between an individual or entity and an insurance company.

• The individual or entity pays a premium in exchange for coverage against specific risks.

• In case of a covered loss, the insurance company compensates the policyholder.

• Types of insurance include health, life, auto, home, and business insurance.

• Insurance helps individuals a...read more

Experienced professional with strong leadership skills and a passion for driving team success.

• Over 5 years of experience in project management and team leadership roles

• Proven track record of successfully leading cross-functional teams to achieve project goals

• Strong communication and interpersonal skills, able to motivate and inspire team members

• Passionate about continuous improvement and fostering a positive team cultu

I handled high call volume and angry customers by remaining calm, actively listening, and finding solutions to their concerns.

• Remain calm and composed during high call volume or with angry customers

• Actively listen to the customer's concerns and show empathy

• Find solutions to address the customer's issues and provide excellent customer service

• Offer alternatives or escalate to a supervisor if necessary