Upload Button Icon Add office photos

Filter interviews by

Mahindra Integrated Business Solutions BPO Associate Interview Questions and Answers

Updated 10 Dec 2022

Mahindra Integrated Business Solutions BPO Associate Interview Experiences

1 interview found

BPO Associate Interview Questions & Answers

user image Ankit Chopde

posted on 14 Oct 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and experienced BPO Associate with a strong background in customer service and problem-solving.

    • Experienced in handling customer inquiries and resolving issues

    • Proficient in using CRM software and other customer service tools

    • Excellent communication and interpersonal skills

    • Ability to work under pressure and meet targets

    • Strong problem-solving and decision-making abilities

  • Answered by AI
  • Q2. What is meaning by bpo and types of bpo?
  • Ans. 

    BPO stands for Business Process Outsourcing. There are two types of BPO - Back Office Outsourcing and Front Office Outsourcing.

    • BPO involves contracting out specific business processes to a third-party service provider

    • Back Office Outsourcing includes tasks like data entry, accounting, HR, and payroll processing

    • Front Office Outsourcing includes customer-facing tasks like customer service, technical support, and sales

    • Exam...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - This company best for freshers.
And very helpful staff of in this company.

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jul 2024.

Round 1 - Aptitude Test 

Normal aptitude general quotient test was there

Round 2 - Assignment 

Completed assignment in next 2 days of the aptitude

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on current affairs
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - Ntg
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
-

I was interviewed before Mar 2024.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Introduction your self
  • Q2. Why are you join this compnay
  • Q3. What's costumer service
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction your self
  • Q2. Why are you join this bpo

Interview Preparation Tips

Interview preparation tips for other job seekers - This company is best .
Friendly jobs .
I like this work experience
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(4 Questions)

  • Q1. What is yours favorite place?
  • Ans. 

    My favorite place is a secluded beach with crystal clear waters and white sandy shores.

    • Secluded beach

    • Crystal clear waters

    • White sandy shores

  • Answered by AI
  • Q2. What do you know about customer care
  • Ans. 

    Customer care involves providing assistance and support to customers before, during, and after a purchase.

    • Customer care focuses on meeting the needs and expectations of customers

    • It involves listening to customer concerns and resolving issues in a timely manner

    • Building relationships with customers to ensure satisfaction and loyalty

    • Providing product information, assistance, and guidance to customers

    • Handling customer inqu...

  • Answered by AI
  • Q3. Self introduction
  • Q4. What is bpo.Why you want to work with
  • Ans. 

    BPO stands for Business Process Outsourcing. I want to work in BPO because of the opportunities for growth, exposure to different industries, and development of communication skills.

    • BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

    • Working in BPO provides opportunities for career growth and advancement, a...

  • Answered by AI
Round 2 - Assignment 

What type of weather you like

Interview Preparation Tips

Interview preparation tips for other job seekers - I will share my one of the worst experience with intouch cx in hi-tech city mindspace. On 7-10-2024.In the 2 ND round assessment. I got a mail that I disqualified in the round after that I went home around at 5 at evening a person called me come to office by 6 you have your manager round you should asked me before leaving Come how fast it is possible. Then I reached there from kukatpally.after that I cleared 2 rounds typing and manager round by 7 at 8.40.He said you got selected tomorrow you will get a call for documents verification. Today which is 11-10-2024. A female hr called me saying you didn't cleared in last round. Again come to interview on Monday. I think they will reject in this in some other rounds and behave like nothing happened before how dirty minds they are playing with people likedon't know why this people are stupid are what. Weird company.the employees there having shit on there brain. Very dumb heads.If I get a chance I will definitely give one niece slap to the person called me.even I come to know few people have experienced same like me. After me my friend went to the interview she told me about it. So don't believe this company.i say no to giving interview and wasting our time.I have faith in the god some day they will feel the pain I felt today.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

It was simple nd easy basic logic reasoning questions

Round 2 - Group Discussion 

They did provide time to prepare and then

Round 3 - One-on-one 

(2 Questions)

  • Q1. What is insurance
  • Q2. How does insurance work
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jun 2024. There were 4 interview rounds.

Round 1 - Assignment 

Its all about the grammar

Round 2 - Assignment 

Its all about the voice assignment

Round 3 - Behavioral 

(2 Questions)

  • Q1. Why u felt the previous organisation
  • Q2. They have asked all general questions
Round 4 - HR 

(1 Question)

  • Q1. In this round hr will ask abt self introduction and hr will ask abt shift timings and salary

Interview Preparation Tips

Interview preparation tips for other job seekers - 2nd should is some what Hard
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Personal information
  • Q2. Reason to join BPO
Round 2 - Skills 

(2 Questions)

  • Q1. Dealing with client
  • Q2. Voice modulation

Interview Preparation Tips

Interview preparation tips for other job seekers - Company is good, you can try their, I didn't join, because of night shifts...but the person whose comfortable for night shifts. Can definitely give a try to alorica.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about you...
Round 3 - Technical 

(3 Questions)

  • Q1. Account's related question and previous company experience of works...
  • Q2. What is balance sheet
  • Ans. 

    Balance sheet is a financial statement that shows a company's assets, liabilities, and shareholders' equity at a specific point in time.

    • It provides a snapshot of a company's financial position.

    • Assets are what the company owns, liabilities are what it owes, and shareholders' equity is the difference between the two.

    • The balance sheet equation is: Assets = Liabilities + Shareholders' Equity.

    • It helps investors and analysts...

  • Answered by AI
  • Q3. What is full form of KYC
  • Ans. 

    Know Your Customer

    • KYC stands for Know Your Customer

    • It is a process used by financial institutions to verify the identity of their clients

    • KYC helps in preventing money laundering, fraud, and terrorist financing

    • Examples of KYC documents include passport, driver's license, and utility bills

  • Answered by AI
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What is Authorization Denial process Non covered scenario Offset Timely filling
  • Q2. What is Authorization Denial scenario Timely filling

Mahindra Integrated Business Solutions Interview FAQs

How many rounds are there in Mahindra Integrated Business Solutions BPO Associate interview?
Mahindra Integrated Business Solutions interview process usually has 2 rounds. The most common rounds in the Mahindra Integrated Business Solutions interview process are Resume Shortlist and HR.

Tell us how to improve this page.

Mahindra Integrated Business Solutions BPO Associate Salary
based on 4 salaries
₹1.8 L/yr - ₹3 L/yr
5% less than the average BPO Associate Salary in India
View more details
Senior Associate
77 salaries
unlock blur

₹1.9 L/yr - ₹5.7 L/yr

Associate
62 salaries
unlock blur

₹1.5 L/yr - ₹4.3 L/yr

Customer Service Associate
57 salaries
unlock blur

₹1.2 L/yr - ₹3 L/yr

Customer Service Executive
43 salaries
unlock blur

₹1.2 L/yr - ₹3.5 L/yr

Executive Accountant
40 salaries
unlock blur

₹2 L/yr - ₹4.9 L/yr

Explore more salaries
Compare Mahindra Integrated Business Solutions with

TCS

3.7
Compare

Wipro

3.7
Compare

Infosys

3.6
Compare

HCLTech

3.5
Compare
Did you find this page helpful?
Yes No
write
Share an Interview