Mahindra Holidays & Resorts Senior Telecaller Interview Questions and Answers

Q1. What did you learn in your internship
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Q2. What's happening in the world , India or whats in the news
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Q3. Share a situation when you handled guest
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Q4. Tell us about the hotel where you trained
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Q5. What do you know about the Oberoi
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Q1. Technical Questions department specific
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Q1. Tell Me About yourself?
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Q2. Please share your prior experience?
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Q3. Situation Based Questions?
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Q4. Flexibility about timings and hybrid solution? Will get back to you. Thanks
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Q1. What do you know about hospitality?
Ans. 
Hospitality is the act of providing a welcoming and accommodating environment for guests or customers.
• Hospitality involves creating a positive experience for guests or customers

• It includes providing excellent customer service and anticipating needs

• Hospitality can be found in various industries such as hotels, restaurants, and tourism

• Examples include greeting guests with a smile, offering assistance, and ensuring a comf
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Q2. What do you understand by budgeting and forecasting? Have you done it previously?
Ans. 
Budgeting and forecasting involve planning and predicting financial outcomes for a specific period of time.
• Budgeting is the process of creating a detailed plan for how to allocate resources and expenses within a specific timeframe.

• Forecasting involves predicting future financial outcomes based on historical data and trends.

• Budgeting helps in setting financial goals and monitoring expenses, while forecasting helps in ma...read more
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Q1. Skills of current company
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Q2. Language test and communication skills
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Q1. Are you comfortable with 24 7 shift
Ans. 
Yes
• I am comfortable with working in a 24/7 shift as a Team Lead.

• I understand the importance of round-the-clock availability and support.

• I have previous experience managing teams in a 24/7 shift environment.

• I am adaptable and can handle the challenges that come with working non-traditional hours.
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Q2. I said no, but they prefer someone who is flexible with shift timings
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3 data structure problem with medium to hard level leetcode type.

Q1. 1st question was on vertical order traversal in a tree. it was from gfg he also told me to optimise it
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Q2. 2nd question was from leetcode ie meeting rooms ll , medium question
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Coding Rond consisted of 3 questions

Q1. 1. Data structures and algorithms
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Q2. 2. Computer fundamentals
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Q3. Revise all cs fundamentals
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