LIFENITY WELLNESS INTERNATIONAL LIMITED Back Office Staff Interview Questions and Answers

Cross selling is a sales technique where a salesperson suggests related or complementary products to a customer.

• Cross selling involves offering additional products or services that complement the customer's original purchase.

• It aims to increase the average transaction value and enhance customer satisfaction.

• For example, a sales executive selling a laptop may cross sell a laptop bag or antivirus software.

• Cross selling r...read more

To increase average bill value, focus on upselling, cross-selling, offering bundle deals, and implementing loyalty programs.

• Train sales team to upsell and cross-sell complementary products or services

• Create attractive bundle deals to encourage customers to spend more

• Implement a loyalty program to reward customers for higher spending

• Offer personalized recommendations based on customer preferences and purchase history

• Pro...read more

To sell a pen, highlight its unique features and benefits, and show how it can solve a customer's problem.

• Ask the customer about their needs and how they use pens

• Highlight the pen's unique features, such as a comfortable grip or smooth ink flow

• Explain how the pen can solve the customer's problem, such as helping them write more neatly or quickly

• Offer a demonstration of the pen's features and benefits

• Create a sense of u...read more