LG Electronics Interview Questions, Process, and Tips

Q1. Why you select HR as a career
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Q2. What all are activities you looking previously
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Q1. Concepts related to BBT
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Q1. Test Cases and Test Scenarios
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Q1. Introduce youself
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems and ticketing platforms

• Excellent communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. Are u comfortable to speak English or Hindi
Ans. 
Comfortable speaking both English and Hindi
• Yes, I am comfortable speaking both English and Hindi

• I am fluent in both languages and can effectively communicate in either

• I have experience providing customer support in both English and Hindi
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Q1. Typing Test Typing Test
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Write Eassy on some Topic like Election, favourite sports , memorable day

Q1. Introduce Yourself
Ans. 
I am a dedicated and experienced Customer Support Executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries, resolving complaints, and providing product information

• I am proficient in using CRM systems and have a strong attention to detail

• I have received multiple awards for my outstanding customer service ski
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Q2. What are role and responsiblities in your previous company?
Ans. 
In my previous company, I was responsible for providing customer support through various channels and resolving customer queries and issues.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely and professional manner

• Provided product information and assistance to customers

• Escalated complex issues to the appropriate department for resolution

• Maintained accurate records o
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Q3. What is inbound and outbound calling?
Ans. 
Inbound calling is receiving calls from customers, while outbound calling is making calls to customers.
• Inbound calling involves answering customer inquiries and providing support

• Outbound calling involves making sales calls or follow-up calls to customers

• Examples: Inbound calling - customer service hotline, Outbound calling - telemarketing
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Q4. What is B P O
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BPO stands for Business Process Outsourcing, where a company contracts out various business operations to a third-party service provider.
• BPO involves contracting out specific business processes such as customer support, technical support, data entry, and more.

• Companies often outsource these processes to specialized BPO firms to reduce costs and focus on core business activities.

• BPO services can be onshore, nearshore, o...read more
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Q5. What are you strength and weakness
Ans. 
Strength: Excellent communication skills, Weakness: Overthinking
• Strength: Ability to effectively communicate with customers and colleagues

• Strength: Strong problem-solving skills

• Weakness: Tendency to overthink situations and decisions

• Weakness: Struggle with delegating tasks to others
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Q1. What have you done in Sell out
Ans. 
I have implemented targeted marketing campaigns to drive sell out and increase revenue.
• Developed and executed marketing strategies to promote products and drive sales

• Analyzed market trends and consumer behavior to identify opportunities for increasing sell out

• Collaborated with sales team to align marketing efforts with sales goals

• Utilized digital marketing channels such as social media and email campaigns to reach targ...read more
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Q2. How to promote sell out
Ans. 
To promote sell out, focus on targeted marketing, creating urgency, offering promotions, and utilizing social media.
• Utilize targeted marketing to reach the right audience

• Create urgency by offering limited time promotions or exclusive deals

• Offer discounts or special promotions to incentivize purchases

• Utilize social media platforms to reach a wider audience and engage with customers

• Collaborate with influencers or brand a
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Q3. How do you do sell ou
Ans. 
Selling out involves creating demand, building relationships, and providing value to customers.
• Identify target market and understand their needs

• Develop a strong value proposition

• Build relationships with customers through effective communication and follow-up

• Create demand through marketing strategies such as promotions and advertising

• Provide excellent customer service to retain customers and encourage repeat business
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Q1. Same questions as in first round
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Q2. How will you do sell out
Ans. 
To sell out, I will focus on understanding customer needs, creating compelling marketing campaigns, utilizing social media and partnerships, and providing excellent customer service.
• Understand customer needs and preferences through market research

• Create compelling marketing campaigns that highlight the unique selling points of the product or service

• Utilize social media platforms and partnerships to reach a wider audien...read more
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C++ basic and advance level

Q1. Advance DSA questions
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Basic core Java, manual testing concept

Q1. Explain SDLC and there steps in brief
Ans. 
SDLC stands for Software Development Life Cycle, which is a process used by software development teams to design, develop, and test high-quality software.
• SDLC consists of several steps including planning, analysis, design, implementation, testing, deployment, and maintenance.

• Each step in the SDLC is crucial for the successful development and delivery of software products.

• For example, in the testing phase, test engineer...read more
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Q2. Manual testing concept
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Q1. Basic Development Process
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Q2. Details about Resin & Non metal parts
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Q1. Salary Discussion
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