Lenskart Sales Executive Interview Questions, Process, and Tips

Q1. Work Experience
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Q2. Community and Business development
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Q3. 6 year In Sales
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About all structure of company

Q1. Policy of the company and how to work
Ans. 
The company policy focuses on customer satisfaction and achieving sales targets through effective communication and relationship building.
• Company policy emphasizes customer satisfaction as top priority

• Sales targets are set and must be achieved through effective communication and relationship building

• Regular training and development opportunities provided to enhance sales skills
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Q2. Priority to the customer first
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You should get the perfect knowledge about everything

Q1. How to resolve the issue
Ans. 
To resolve the issue, identify the root cause, communicate effectively, and work towards a mutually beneficial solution.
• Identify the root cause of the issue by asking probing questions and actively listening to the customer's concerns.

• Communicate effectively with the customer to ensure they feel heard and understood.

• Work towards a mutually beneficial solution by offering alternatives and being open to compromise.

• Follow...read more
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Q2. Listen to customer first
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Transparency of the company

Work as a family member

Q1. How will you fit in this role
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Q2. I believe in my communication skills and Iam empathetic towards people.These skills will help me in Excel in sales career
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Write a paragraph on the given topic

Q1. What do you bring to the company
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Q2. Target oriented,passion, hard work
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Q1. What is QTD ?
Ans. 
QTD stands for Quarter to Date, which refers to the period from the beginning of the current quarter up to the present date.
• QTD is used to track and analyze sales performance, expenses, or any other metrics within the current quarter.

• It helps in comparing the current quarter's performance with previous quarters or setting targets for the remaining period of the quarter.

• For example, if today's date is April 15th, QTD wo...read more
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Q1. How do you convince the customer for particular lenses ?
Ans. 
I focus on understanding the customer's needs and demonstrating how the particular lenses will meet those needs effectively.
• Listen to the customer's requirements and concerns

• Highlight the features and benefits of the particular lenses

• Provide personalized recommendations based on the customer's lifestyle and preferences

• Offer a trial period or satisfaction guarantee to build trust

• Address any objections or questions the c...read more
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Q2. How do you attend the customer and close the sales without walking out ?
Ans. 
By actively listening to the customer's needs, addressing their concerns, and providing tailored solutions, I can effectively close sales without walking out.
• Build rapport and trust with the customer by actively listening to their needs and concerns.

• Ask probing questions to understand the customer's pain points and preferences.

• Present tailored solutions that address the customer's specific needs and showcase the value ...read more
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Q3. What is NPS ?
Ans. 
NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.
• NPS is calculated based on the answer to a single question: 'How likely are you to recommend our product/service to a friend or colleague?'

• Responses are typically on a scale of 0-10, with customers categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6).

• NPS is calculated by subtracting the percentage of Detractors...read more
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Q4. What is your salary expectations ?
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