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Leena AI Customer Success Manager Interview Questions and Answers

Updated 15 Jun 2023

Leena AI Customer Success Manager Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in May 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Mainly about introduction and past experience, salary discussion etc
Round 3 - One-on-one 

(3 Questions)

  • Q1. (Deepak Rahl was the interview) Intro, Past experience, KPI's, Salary package,
  • Q2. Past experience and the reason for the switch
  • Q3. Current KPI's and salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be able to In person QBRs for the clients in the US and AU. So be ready to travel it may not show up on the JD though
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Technical Questions regarding revenue like ARR, NPS Score etc.
Round 3 - One-on-one 

(1 Question)

  • Q1. In depth discussion around the last experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep all your data ready in terms of the last job. The last round was with the co-founder, he is not a very experienced fellow and expects the job role to be the same as the last company, which will generally never be the case. This after the resume was shared as the first step itself.

Customer Success Manager Interview Questions Asked at Other Companies

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asked in SPRINKLR
Q2. Say a customer is trying to misuse the purpose of work but benefi ... read more
asked in ChatLabs
Q3. Do you have a playbook or plan of action for the Customer Success ... read more
asked in SPRINKLR
Q4. How do you resolve conflicts with customers
asked in ChatLabs
Q5. If you are given the choice to hire your reporting manager, how w ... read more

Customer Success Manager Jobs at Leena AI

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Interview questions from similar companies

I applied via Approached by Company and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Assignment 
Round 2 - One-on-one 

(1 Question)

  • Q1. Straightforward interview if the assignment was done okay
Round 3 - One-on-one 

(1 Question)

  • Q1. 2 hours of discussion on various aspects of the job role and how previous experience links to it

Interview Preparation Tips

Interview preparation tips for other job seekers - Do the assignment part well and be confident during the interview.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - Aptitude Test 

Maths such as time calculation, percentage, etc

Round 2 - Aptitude Test 

How did I solved that qestion asked me to explain

Round 3 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself and previous expriences, etc
  • Ans. 

    I am a dedicated Customer Success Specialist with 5 years of experience in managing client relationships and ensuring customer satisfaction.

    • Managed a portfolio of key accounts, providing personalized support and resolving any issues or concerns

    • Implemented strategies to increase customer retention and loyalty

    • Collaborated with cross-functional teams to deliver solutions tailored to customer needs

    • Utilized CRM software to ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - For Temporary you can join
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. How to your tackle difficult clients
  • Ans. 

    Difficult clients can be handled by active listening, empathy, clear communication, and finding solutions.

    • Listen actively to understand their concerns and issues

    • Show empathy and acknowledge their frustrations

    • Communicate clearly and set realistic expectations

    • Find solutions that meet their needs and address their concerns

    • Maintain a positive attitude and remain professional

    • Document all interactions and follow up regularly

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

General aptitude and reasoning along with basic math

Round 2 - Group Discussion 

Group discussion with a group of 6-7 people and given a topic.

Round 3 - One-on-one 

(1 Question)

  • Q1. Why should we hire you.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Work experience
  • Q2. Visions n goals

Interview Preparation Tips

Round: Test
Experience: PAPER DURATION: 3 hours
NO. OF QUESTIONS: 2 (20 marks each)
MAXIMUM MARKS: 20*2 = 40 marksQUESTION 1:
JSON Prettier:-Write a program which takes JSON as input and gives prettified JSONYou need to read JSON from STDIN. Input gives one line of uglified JSON.Output should be formatted JSON. Check the standard output link.Use 2 white spaces (not‘\t’) for one indentation.SAMPLE INPUT:{“group” : {list : [1,2,3]}, “list” : [“a”,”b”,”c”]}SAMPLE OUTPUT:{“group” : {List : [1,2,3]},“list” : [“a”,”b”,”c”]}EXPLANATION: Input will be uglifiedjson in one line and output will be prettified format of that. QUESTION 2:XML parse plus series computationEvaluate an expression given in XML format. Keys will be Expr- contains the entire expression. Elem – contains the digit, sum, Prod- contains two or more keys whose evaluation needs to be summed or multiplied respectively. Sub will contain 2 keys or more, where the second key onwards will have to be subtracted from the first one. Div- will contain 2 keys in which first key will need to be divided by second. SAMPLE INPUT:4673 SAMPLE OUTPUT:
20EXPLANATION:Input will be xml file through standard input. End of xml file marked by .
Duration: 180 minutes
Total Questions: 2

College Name: NA

I applied via AngelList and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Sorting algorithms, Linked list and array programmings, timing complexity and coding programs on languages what is on your resume.

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn more about data structures and oops concepts

I applied via Approached by Company and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Mathematical thinking Analytical Thinking

Round 3 - HR 

(1 Question)

  • Q1. Career intro, Mathematics

Interview Preparation Tips

Topics to prepare for Vyapar Sales Executive interview:
  • Aptitude
  • Basic mathematics
  • Accounting
Interview preparation tips for other job seekers - Organisation is good learnings will be there

Leena AI Interview FAQs

How many rounds are there in Leena AI Customer Success Manager interview?
Leena AI interview process usually has 3 rounds. The most common rounds in the Leena AI interview process are One-on-one Round, Resume Shortlist and HR.
How to prepare for Leena AI Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Leena AI. The most common topics and skills that interviewers at Leena AI expect are Key Account Management, upselling, CSM, Customer Service and Communication Skills.
What are the top questions asked in Leena AI Customer Success Manager interview?

Some of the top questions asked at the Leena AI Customer Success Manager interview -

  1. (Deepak Rahl was the interview) Intro, Past experience, KPI's, Salary packa...read more
  2. Technical Questions regarding revenue like ARR, NPS Score e...read more

Tell us how to improve this page.

Leena AI Customer Success Manager Interview Process

based on 2 interviews

Interview experience

3.5
  
Good
View more

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Leena AI Customer Success Manager Salary
based on 21 salaries
₹7 L/yr - ₹26 L/yr
24% more than the average Customer Success Manager Salary in India
View more details

Leena AI Customer Success Manager Reviews and Ratings

based on 2 reviews

1.0/5

Rating in categories

1.0

Skill development

1.6

Work-life balance

3.0

Salary

1.6

Job security

1.6

Company culture

1.0

Promotions

1.0

Work satisfaction

Explore 2 Reviews and Ratings
Customer Success Manager

Gurgaon / Gurugram

4-8 Yrs

Not Disclosed

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