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Leena AI
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I applied via LinkedIn and was interviewed before Jul 2022. There were 3 interview rounds.
I applied via Company Website and was interviewed before May 2022. There were 2 interview rounds.
Difficult clients can be handled by active listening, empathy, clear communication, and finding solutions.
Listen actively to understand their concerns and issues
Show empathy and acknowledge their frustrations
Communicate clearly and set realistic expectations
Find solutions that meet their needs and address their concerns
Maintain a positive attitude and remain professional
Document all interactions and follow up regularly
posted on 4 Apr 2024
General aptitude and reasoning along with basic math
Group discussion with a group of 6-7 people and given a topic.
posted on 18 Jul 2024
posted on 17 Mar 2025
I appeared for an interview before Mar 2024, where I was asked the following questions.
Experienced Customer Success Manager with a passion for enhancing client relationships and driving product adoption.
Over 5 years of experience in customer success roles, focusing on SaaS products.
Successfully managed a portfolio of 50+ clients, achieving a 95% retention rate.
Implemented customer feedback loops that improved product features, resulting in a 20% increase in user satisfaction.
Conducted regular training se...
Effective account prioritization and risk identification are crucial for successful Customer Success Management.
Segment accounts based on potential value: Focus on high-value accounts that can drive revenue.
Use health scores: Implement metrics like product usage, support tickets, and customer feedback to gauge account health.
Regular check-ins: Schedule periodic reviews with clients to identify any emerging issues early...
I applied via AngelList and was interviewed in Sep 2020. There was 1 interview round.
posted on 22 Mar 2021
I applied via Naukri.com and was interviewed in Sep 2020. There were 4 interview rounds.
I applied via Approached by Company and was interviewed before May 2021. There were 3 interview rounds.
Mathematical thinking Analytical Thinking
posted on 22 Jul 2021
based on 1 interview
Interview experience
based on 1 review
Rating in categories
Chat Bot Developer
35
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Customer Success Manager
21
salaries
| ₹7 L/yr - ₹26 L/yr |
Senior Software Engineer
16
salaries
| ₹18.9 L/yr - ₹55 L/yr |
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salaries
| ₹17.1 L/yr - ₹31 L/yr |
Sales Development Representative
11
salaries
| ₹8 L/yr - ₹17 L/yr |
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