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Lagan DOTT Namanve

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Lagan DOTT Namanve Customer Service Representative Interview Questions and Answers

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Customer Service Representative Interview Questions & Answers

Wipro user image Anonymous

posted on 29 Nov 2021

I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why do you want to join wipro?
  • Ans. 

    I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.

    • Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.

    • I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.

    • I believe ...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and believe in yourself.

Customer Service Representative Interview Questions & Answers

Amazon user image Anonymous

posted on 8 Jul 2017

Interview Preparation Tips

Round: Group Discussion
Experience: IT WAS FANTASTIC MOMENT OF MY LIFEE BECAUSE THAT WAS THE FIRST TIME I HAVE BEEN TO A PROPER MNC.

I WAS TENSE ACTUALLY BECAUSE THEY WANTED TO GIVE ME AN OPPORTUNITY TO WORK WITH THEM AFTER CHECKING MY COMMUNICATION SKILLS.

IT WAS A MEETING WITH CUSTOMER SERVICE MANAGER ONE MR. DHEERAJ SINGH

I SAID IF TIME WAS IN MY HANDS I WOULD LIKE TO STUDY FURTHER WHICH I COULD NOT FOR SOME PERSONAL REASONS
Tips: BE CLEAR ON WHAT IS BEING QUESTIONED CHECK WITH THE PERSON IF YOU ARE NOT CLEAR ABOUT WHAT IS ASKED
Duration: 1 hour 5 minutes

Round: Test
Experience: THE PERSONAL INTRODUCTION ROUND WILL BE IN GENERAL ABOUT YOUR PREVIOUS COMPANY ITS ROLES AND THE REASON FOR LEAVING .

HR ROUND THEY WILL CONFIRM IF YOU ARE SELECTED OR NOT AND THEN THEY WILL ASK YOU TO SUBMIT DOCUMENTS
Tips: PROVIDE ONLY DOCUMENTS WHICH ARE NOT FAKE
Duration: 1 hour 5 minutes
Total Questions: 10

Round: DOCUMENT COLLECTION
Experience: THEY WILL GIVE YOU A CHECKLIST OF ALL THE DOCUMENTS TO BE PROVIDED
Tips: PROVIDING FAKE DOCUMENTS WILL ONLY LAND YOU UP IN PROBLEMS SO BE GENUINE

Round: HR ROUND
Experience: HR WILL CONFIRM THE SALARY AND DATE OF JOINING

Customer Service Representative Interview Questions & Answers

Amazon user image Anonymous

posted on 20 Jun 2017

I appeared for an interview in Jan 2017.

Interview Questionnaire 

2 Questions

  • Q1. Are you comfortable with night shift?
  • Ans. 

    Yes

    • I am comfortable with night shifts and have prior experience working during those hours.

    • I understand the importance of being available to assist customers at any time, including during the night.

    • I am adaptable and can easily adjust my sleep schedule to accommodate night shifts.

    • I am aware that night shifts may involve handling more challenging customer situations and I am prepared for that.

    • I am committed to providing...

    • Answered by AI
    View 2 more answers
  • Q2. Where do you yourself after 5 years?
  • Ans. 

    In 5 years, I see myself as a seasoned Customer Service Representative, possibly in a leadership role, contributing to the success of the company.

    • Continuing to excel in customer service skills and knowledge

    • Seeking opportunities for advancement within the company

    • Possibly taking on leadership responsibilities, such as mentoring new hires or leading projects

    • Contributing to the overall success and growth of the company

    • Answered by AI
    Add your answer

Interview Preparation Tips

Round: Group Discussion
Experience: There were 15 groups each included 7 persons. Each person was given time to speak individually. After this round there were almost 150 students were selected.
Tips: 1. Fluency should be good.
2. Knowledge about the topic.

Duration: 15 minutes

Round: HR Interview
Experience: There was only one person asking questions. He was keenly watching your confidence and your mindset about selection in company.
Tips: 1. You should be confident enough to answer answers.


College Name: Ajay Kumar Garg Engineering College, Ghaziabad

Customer Service Representative Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 21 May 2021

Interview Questionnaire 

10 Questions

  • Q1. 1) Self introduction
    • View 1 more answer
  • Q2. 2) What are the differences between hard work and smart work?
    • View 6 more answers
  • Q3. 3) Why you want to join BPO?
    • View 1 more answer
  • Q4. 4) What is the difference between BPO and KPO?
  • Ans. 

    BPO stands for Business Process Outsourcing, while KPO stands for Knowledge Process Outsourcing.

    • BPO involves outsourcing non-core business processes, such as customer support or data entry.

    • KPO involves outsourcing knowledge-based processes, such as research, analysis, or consulting.

    • BPO focuses on operational efficiency and cost reduction, while KPO focuses on value creation and knowledge-intensive tasks.

    • BPO typically r...

    • Answered by AI
    View 2 more answers
  • Q5. 5) What you know about your native place, city and state.
    • Add your answer
  • Q6. 6) What you understand about BPO?
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting specific business processes to a third-party service provider.

    • BPO is the practice of outsourcing non-core business functions to external vendors

    • It helps companies focus on their core competencies and reduce costs

    • Common BPO services include customer support, technical support, data entry, and back-office operations

    • BPO can be onshore, nearshore, or offs...

    • Answered by AI
    View 1 more answer
  • Q7. 7) Asked 5 or 6 points on current topics like Swatchh bharat abhiyan or covid situation, etc
    • Add your answer
  • Q8. 8) Do you have any job experience? If yes they will asked you in detail about the same. If you are from different fields they will definitely asked you why you want to change your profile?
    • View 2 more answers
  • Q9. 9) What you want to do in next 5 years or what are your career objectives??
    • View 2 more answers
  • Q10. 10) The most important day of your life
    • View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Guys the most important thing to be positive and be confidence at the time of interview. Before interview make sure you know about the company and about the position for which you are giving interview. This was my first interview and I have selected for the same..... I want to thank Naukri.Com for this....Guys the most important thing is that I haven't wait for selection of my Resume I just go to the top MNCs job pages and noted down the HR or Recruitment person number then I started contacting those persons one on one, everyone has not responded me but trust me I am working in Tech Mahindra just implementing the same as I have mentioned...this is all I wanted to share but a heartily thanks to Naukri.Com this is the platform where I found the top MNCs HR or Recruiters number.... Thank you..

Customer Service Representative Interview Questions & Answers

HCLTech user image Anonymous

posted on 20 Feb 2022

I applied via Walk-in and was interviewed in Aug 2021. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Tell me about yourself.
    • Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. What do you know about hcl
  • Ans. 

    HCL Technologies is a multinational IT services company headquartered in India.

    • Founded in 1976

    • Offers services in areas such as digital transformation, cybersecurity, cloud computing, and more

    • Has a presence in over 50 countries

    • Employs over 150,000 people worldwide

    • Clients include Fortune 500 companies in various industries

    • Answered by AI
    Add your answer
  • Q2. Tell me your daily routine
    • Add your answer
  • Q3. What are your strengths
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep kalm and think before you speak 🙊

Customer Service Representative Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 10 Feb 2024

Interview experience
4
Good
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself?
  • Ans. My self Tarundeep singh. I am born in Jaipur. I have 3 years of experience as sales executive expert. In my family there are four member mother,father and younger brother
    • Answered Anonymously
    Add your answer
  • Q2. Why do you want to enter BPO sector?
  • Ans. I am only for experience Bpo sector
    • Answered Anonymously
    Add your answer
  • Q3. Customer support
    • Add your answer
Round 2 - Assignment 

My self Tarundeep singh. I am born in Jaipur. I have 3 years of experience as sales executive expert. In my family there are four member mother,father and younger brother

Interview Preparation Tips

Interview preparation tips for other job seekers - Customer support and Business to Business

Customer Service Representative Interview Questions & Answers

Wipro user image Anonymous

posted on 14 Oct 2022

I applied via Referral and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. General questions like what was your role in the previous company.
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Will you be able to manage night shift?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview is easy just need to have good communication and confidence.

Customer Service Representative Interview Questions & Answers

Wipro user image Anonymous

posted on 13 Nov 2022

I applied via Naukri.com and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

It was 45 min apptitude test it was not a difficult test.

Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself
    • Add your answer
  • Q2. Tell me something about your self
    • Add your answer

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Representative interview:
  • About wipro
Interview preparation tips for other job seekers - It is good role. Everyone should join wipro. Now its a best fresher

Customer Service Representative Interview Questions & Answers

Accenture user image Anonymous

posted on 2 Sep 2021

I applied via LinkedIn and was interviewed in Aug 2021. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. About myself
    • Add your answer
  • Q2. Some question elated to my education field
    • Add your answer
  • Q3. Some questions about accenture
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I am little bit shy. I am fresher so I am a little nervous, bt it's ok.

Customer Service Representative Interview Questions & Answers

HCLTech user image Anonymous

posted on 17 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(5 Questions)

  • Q1. My introduction
    • Add your answer
  • Q2. Some other questions
    • Add your answer
  • Q3. About my family
    • Add your answer
  • Q4. About some adventure
    • Add your answer
  • Q5. About my favorite trip
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to be confident

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