Kotak Mahindra Bank Relationship Manager Working Capital Interview Questions and Answers

My targets were to increase the working capital portfolio by 20% and acquire 10 new clients. I achieved this by networking and providing customized solutions.

• Set targets to increase working capital portfolio by 20% and acquire 10 new clients

• Developed customized solutions for clients to meet their specific needs

• Networked with potential clients and built strong relationships

• Collaborated with internal teams to ensure smoo...read more

I handled a portfolio of $10 million generating $1 million income. Achieved 110% of the given budget.

• Handled a portfolio of $10 million

• Generated $1 million income

• Achieved 110% of the given budget

• Examples of successful deals closed

• Implemented cost-saving measures

• Collaborated with cross-functional teams

I have completed 25 NTBs in the past year.

• I have a strong track record of successfully onboarding new clients.

• I prioritize building relationships with potential clients to understand their needs.

• I am skilled at presenting the bank's products and services in a compelling way.

• Examples of successful NTBs include a local restaurant chain and a growing tech startup.

Relationship managers source new proposals through various methods.

• Networking and building relationships with potential clients

• Attending industry events and conferences to meet potential clients

• Utilizing online platforms and social media to connect with prospects

• Referrals from existing clients or business partners

• Cold calling and prospecting

• Analyzing market trends and identifying potential opportunities

• Collaborating wi...read more

Documents for secured Overdraft facility

1. ITR, computation and audit report- last 2 year, provisional balance sheet and Profit&loss- March 2021

3. GST 3B return from April 2020 to till last month

4. GST certificate, TIN/ VAT certificate

5. Aadhar card and PAN card

6. Photo-2

7. All Bank statements- 1.08.2020 to till date. 

8. Loan sanction letter...read more

Customer satisfaction is a top priority for the bank.

• The bank regularly conducts surveys to gather feedback from customers.

• Customer complaints are promptly addressed and resolved.

• The bank offers personalized solutions to meet the unique needs of each customer.

• The bank provides excellent customer service through its Relationship Managers.

• The bank has a high customer retention rate and many long-term customers.

• The bank h...read more

Customer handling the request refers to the process of addressing and resolving customer inquiries, complaints, and requests.

• Listening actively to the customer's concern

• Empathizing with the customer's situation

• Offering solutions or alternatives to resolve the issue

• Following up with the customer to ensure satisfaction

• Maintaining a positive and professional demeanor throughout the interaction