KG Invicta Services Customer Service Associate Interview Questions and Answers

They check our communication skill

Q1. Check oru background verification
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Q2. Tell me about your self
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Q3. Salary exception
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Q1. Tell about yourself
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Q2. Talk about something last seen movies or about your college life like that
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Q1. Tell me about yourself
Ans. Myself D.P Hari completed my b.tech it from rmd engineering college and also completed my diploma in multimedia and animation from arena animation
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Q2. Why did you choose this company
Ans. I choose this company as i had researched about this company on the internet and found good reviews from peers and also i also was gudied by magic bus an ngo for people who are differently abled and youngsters who are seeking job
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Q3. Whats your strength
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Q4. How will you handle rude customers?
Ans. 
I will remain calm, listen actively, empathize with the customer, and find a solution to their problem.
• Remain calm and composed, even if the customer is being rude

• Listen actively to understand the customer's concerns

• Empathize with the customer and acknowledge their frustration

• Find a solution to the customer's problem and offer alternatives if necessary

• If the situation escalates, involve a supervisor or manager for assi
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Q5. What if I didn't select you
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Q1. Tell me about yourself
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Q2. How will handle rude customer
Ans. 
I will handle a rude customer by remaining calm, empathizing with their frustration, and finding a solution to their problem.
• Stay calm and composed

• Listen actively to understand their concerns

• Empathize with their frustration

• Apologize for any inconvenience caused

• Offer a solution or alternative

• Seek assistance from a supervisor if necessary

• Maintain professionalism throughout the interaction
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Q1. Selfintroduction
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Q2. Which languages you know
Ans. 
I am fluent in English, Spanish, and French.
• English

• Spanish

• French
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Q3. Before you are worked in any company
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Q1. Before you are worked in another company
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Q2. Why you are selected this job
Ans. 
I am selected for this job because of my strong communication skills, problem-solving abilities, and previous experience in customer support.
• Strong communication skills demonstrated through previous roles in customer service

• Proven ability to solve customer issues efficiently and effectively

• Previous experience in a similar role, showcasing my understanding of customer support best practices
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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Share details of your previous job.
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Q4. Tell me about yourself.
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