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Thinksynq Solutions
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I applied via Recruitment Consulltant and was interviewed in May 2023. There were 2 interview rounds.
I will remain calm, listen actively, empathize with the customer, and find a solution to their problem.
Remain calm and composed, even if the customer is being rude
Listen actively to understand the customer's concerns
Empathize with the customer and acknowledge their frustration
Find a solution to the customer's problem and offer alternatives if necessary
If the situation escalates, involve a supervisor or manager for assi
I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.
I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.
posted on 11 Feb 2021
I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.
I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.
posted on 20 Dec 2020
I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.
Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.
Quality of product/service
Responsiveness
Empathy
Communication
Problem-solving
Customer support is essential for resolving customer issues and ensuring customer satisfaction.
Customer support helps customers with their queries and concerns
It provides a platform for customers to voice their opinions and feedback
It helps in building customer loyalty and trust
It can lead to increased sales and revenue
Examples include technical support, product assistance, and billing inquiries
posted on 7 Jan 2022
I applied via Recruitment Consultant and was interviewed before Jan 2021. There was 1 interview round.
E-commerce refers to buying and selling goods and services online.
E-commerce has revolutionized the way people shop and do business.
It allows customers to shop from the comfort of their homes and businesses to reach a wider audience.
Popular e-commerce websites include Amazon, eBay, and Alibaba.
E-commerce transactions can be done through various payment methods such as credit cards, PayPal, and mobile wallets.
E-commerce...
I will handle customers by actively listening to their concerns, empathizing with their situation, and providing prompt and effective solutions.
Actively listen to customers to understand their needs and concerns
Show empathy and understanding towards customers' situations
Provide prompt and effective solutions to address customers' issues
Maintain a positive and professional attitude throughout the interaction
Follow up wi
based on 1 interview
Interview experience
based on 5 reviews
Rating in categories
Customer Support Executive
71
salaries
| ₹0 L/yr - ₹0 L/yr |
Customer Service Executive
33
salaries
| ₹0 L/yr - ₹0 L/yr |
Software Developer
24
salaries
| ₹0 L/yr - ₹0 L/yr |
Software Engineer
16
salaries
| ₹0 L/yr - ₹0 L/yr |
Team Lead
15
salaries
| ₹0 L/yr - ₹0 L/yr |
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