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Karur Vysya Bank Customer Service Interview Questions and Answers

Updated 23 Sep 2024

Karur Vysya Bank Customer Service Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in Aug 2024. There were 4 interview rounds.

Round 1 - Assignment 

A job assignment is a task or project that a hiring manager may give to a candidate as part of the interview process.this assignment is meant to assess the candidaate skills and work ethic and do dertermine if they are a good fit for the job.

Round 2 - Case Study 

Our client manufacture high end watches and has been in busniss for several decade .last year was the first year in the company was unprofitable. our client would like our help in understanding what went wrong

Round 3 - Group Discussion 

Group discussion can be one of the most nerve wraking part of interview process for candidate

Round 4 - Technical 

(2 Questions)

  • Q1. Tecnical job in interview for position in the tech industry are generaly quite differnt from regular job intrview
  • Q2. The general technical interview question that your encounter during the interview will be from different candidate

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Family background
  • Q2. Eduction and experiance background.

Interview Preparation Tips

Interview preparation tips for other job seekers - It was vry normal interview no dont think that it was hard.

I applied via Company Website and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Self introduction and working experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Menager post and assistance menager
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. About my previous work
  • Q2. What is SOP, SLA, TAT
  • Ans. 

    SOP stands for Standard Operating Procedure, SLA stands for Service Level Agreement, and TAT stands for Turnaround Time.

    • SOP is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations.

    • SLA is a commitment between a service provider and a client. It defines the level of service expected from the service provider.

    • TAT is the time taken to complete a process or fulfill a re...

  • Answered by AI
  • Q3. Tell me about your self
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong focus on providing exceptional service

    • Empathetic and dedicated approach

    • Excellent communication skills

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Walk-in and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Talk about yourself
  • Ans. 

    Experienced Customer Relationship Manager with a passion for building strong client relationships and driving customer satisfaction.

    • Over 5 years of experience in managing customer relationships

    • Skilled in resolving customer issues and ensuring customer satisfaction

    • Strong communication and interpersonal skills

    • Proven track record of increasing customer retention rates

    • Proficient in CRM software such as Salesforce

  • Answered by AI
  • Q2. How long have you been working?
  • Ans. 

    I have been working for 5 years in customer service roles.

    • 5 years of experience in customer service

    • Started in entry-level customer service position and worked way up to Customer Relationship Manager

    • Experience in handling customer inquiries, resolving issues, and building relationships

  • Answered by AI
  • Q3. Why is Staff stifaction strong .
  • Ans. 

    Staff satisfaction is strong due to a positive work environment, effective communication, recognition of achievements, and opportunities for growth.

    • Positive work environment fosters motivation and job satisfaction

    • Effective communication ensures clarity and reduces misunderstandings

    • Recognition of achievements boosts morale and motivation

    • Opportunities for growth and development show investment in employees' future

    • Support...

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Want you in this company.
  • Q2. Why we do not How much customer handling do you do?
  • Ans. 

    Customer handling is more about quality than quantity in building strong relationships.

    • Quality of customer interactions is more important than quantity

    • Focus on building strong relationships with customers rather than just handling a large volume

    • Effective communication and problem-solving skills are key in customer handling

    • Examples: Resolving customer complaints effectively, providing personalized service, building trus

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Microfinance Career Growth and Seve Wrorking.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

About microfinance knowledge

Round 2 - One-on-one 

(2 Questions)

  • Q1. What is portfolio ?
  • Ans. 

    A portfolio is a collection of investments owned by an individual or organization.

    • A portfolio can include stocks, bonds, mutual funds, real estate, and other assets.

    • Diversifying a portfolio can help reduce risk by spreading investments across different asset classes.

    • Investors often review and adjust their portfolios regularly to meet their financial goals.

    • Portfolio management involves selecting and monitoring investmen...

  • Answered by AI
  • Q2. What is PAR ?
  • Ans. 

    PAR stands for Problem Action Result, a framework used in customer relationship management to address and solve customer issues.

    • PAR is a structured approach to handling customer problems.

    • Identify the problem (P), take appropriate action (A), and achieve a positive result (R).

    • For example, a customer complaint about a product defect could be resolved by acknowledging the issue, offering a replacement, and ensuring custom

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. What is About Projection & implement ?
  • Ans. 

    Projection & implement is a process of forecasting future trends and implementing strategies to achieve desired outcomes.

    • Projection involves analyzing past data and trends to predict future outcomes

    • Implementation involves putting plans into action to achieve desired goals

    • Examples include projecting sales growth for the next quarter and implementing marketing strategies to increase customer retention

  • Answered by AI
  • Q2. What is Target & achievement ?
  • Ans. 

    Target & achievement refers to setting specific goals and working towards meeting or exceeding those goals.

    • Setting specific, measurable, achievable, relevant, and time-bound targets

    • Developing strategies to reach the targets

    • Monitoring progress towards the targets

    • Taking corrective actions if necessary to ensure targets are met or exceeded

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Ok
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Walk-in

Round 1 - HR 

(3 Questions)

  • Q1. What is phone Banking?
  • Ans. 

    Phone banking is a service provided by banks that allows customers to perform banking transactions over the phone.

    • Allows customers to check account balances

    • Enables customers to transfer funds between accounts

    • Provides assistance with setting up automatic bill payments

    • Allows customers to report lost or stolen cards

    • Offers support for general inquiries and account maintenance

  • Answered by AI
  • Q2. Tell me about your city and what is most famous in your city?
  • Ans. 

    I am from New York City, which is known for its iconic landmarks, diverse culture, and vibrant nightlife.

    • Iconic landmarks such as the Statue of Liberty, Empire State Building, and Times Square

    • Diverse culture with neighborhoods like Chinatown, Little Italy, and Harlem

    • Vibrant nightlife with Broadway shows, trendy bars, and world-class restaurants

  • Answered by AI
  • Q3. Tell me about yourself?
  • Ans. 

    I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving.

    • I have X years of experience in customer service roles

    • I excel at resolving customer issues and providing excellent service

    • I am a great communicator and team player

    • I am passionate about helping customers and ensuring their satisfaction

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about Yourself
  • Q2. What was my in hand salary at my previous job?
  • Q3. Expectations about salary and giving their salary bracket.

Interview Preparation Tips

Interview preparation tips for other job seekers - Everyone can go for an interview and try to experience atleast not for growth but for learning purpose like what services/solutions can we provide to help the customers,etc.
Interview experience
4
Good
Difficulty level
Hard
Process Duration
-
Result
Selected Selected

I applied via Referral

Round 1 - HR 

(3 Questions)

  • Q1. What is banking.
  • Ans. 

    Banking is a financial institution that provides various financial services such as deposits, loans, and investments.

    • Banking involves accepting deposits from customers and providing loans to individuals and businesses.

    • Banks also offer services such as credit cards, mortgages, and investment products.

    • They facilitate transactions, manage risks, and provide financial advice to customers.

    • Examples of banks include JPMorgan

  • Answered by AI
  • Q2. Why need banking
  • Ans. 

    Banking is essential for managing finances, accessing credit, and facilitating transactions.

    • Banking allows individuals to securely store and manage their money.

    • Banks provide access to credit through loans, mortgages, and credit cards.

    • Banking services facilitate transactions such as payments, transfers, and investments.

  • Answered by AI
  • Q3. Type of Banks service
  • Ans. 

    Banks offer a variety of services such as savings accounts, loans, credit cards, and investment options.

    • Savings accounts

    • Loans

    • Credit cards

    • Investment options

  • Answered by AI
Round 2 - UH 

(2 Questions)

  • Q1. What is ATM card
  • Ans. 

    An ATM card is a plastic card issued by a bank that allows customers to access their bank accounts to make transactions at ATMs and point-of-sale terminals.

    • ATM cards are linked to a customer's bank account

    • They can be used to withdraw cash from ATMs

    • They can also be used to make purchases at stores and online

    • PIN (Personal Identification Number) is required to use an ATM card

    • ATM cards may have a magnetic stripe or a chip

  • Answered by AI
  • Q2. What is credit card
  • Ans. 

    A credit card is a payment card issued by a financial institution that allows the cardholder to borrow funds to pay for goods and services.

    • Credit cards allow users to make purchases on credit, with the promise to repay the borrowed amount at a later date.

    • They often come with a credit limit, which is the maximum amount of money that can be borrowed.

    • Cardholders are usually required to pay interest on the outstanding bala...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is bpo and customer support?
  • Q2. Why you leave the past job?

Karur Vysya Bank Interview FAQs

How many rounds are there in Karur Vysya Bank Customer Service interview?
Karur Vysya Bank interview process usually has 4 rounds. The most common rounds in the Karur Vysya Bank interview process are Assignment, Case Study and Group Discussion.
What are the top questions asked in Karur Vysya Bank Customer Service interview?

Some of the top questions asked at the Karur Vysya Bank Customer Service interview -

  1. tecnical job in interview for position in the tech industry are generaly quite...read more
  2. the general technical interview question that your encounter during the intervi...read more

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Karur Vysya Bank Customer Service Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Karur Vysya Bank Customer Service Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

5.0

Salary

5.0

Job security

5.0

Company culture

5.0

Promotions

5.0

Work satisfaction

Explore 1 Review and Rating
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