JustDial Cce Associate Interview Questions and Answers

Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.

Q1. What is your understanding of emotional intelligence?
Ans. 
Emotional intelligence is the ability to recognize, understand, and manage emotions in oneself and others.
• Emotional intelligence involves self-awareness and self-regulation.

• It also includes empathy and social skills.

• Example: Being able to remain calm and composed in a stressful customer interaction.

• Example: Understanding and responding appropriately to a customer's emotions.
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Q2. What is the role of technical customer service?
Ans. 
Technical customer service involves providing assistance with technical issues and troubleshooting for customers.
• Assisting customers with technical issues related to products or services

• Troubleshooting problems and providing solutions

• Explaining technical information in a clear and understandable way

• Offering guidance on how to use products or services effectively

• Escalating complex technical issues to higher level suppor
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Q3. What is the difference between customer service and technical support?
Ans. 
Customer service focuses on addressing general inquiries and providing assistance, while technical support deals with resolving technical issues and troubleshooting.
• Customer service involves addressing general inquiries and providing assistance with products or services.

• Technical support focuses on resolving technical issues, troubleshooting problems, and providing solutions related to technology or software.

• Customer s...read more
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Q4. What are technical skills in customer service?
Ans. 
Technical skills in customer service refer to the ability to use various tools and software to efficiently assist customers.
• Proficiency in using customer relationship management (CRM) software

• Ability to troubleshoot technical issues remotely

• Knowledge of online chat platforms and ticketing systems

• Experience with data entry and analysis for customer support

• Familiarity with social media platforms for customer interaction
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Q5. What is customer satisfaction?
Ans. 
Customer satisfaction is the measure of how happy and content a customer is with a company's products, services, and overall experience.
• Customer satisfaction is the result of meeting or exceeding customer expectations.

• It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.

• Measuring customer satisfaction can be done through surveys, feedback forms, a...read more
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The test contains 2 sections 1 section of aptitude and other section is coding with 2 coding questions.

Q1. I was asked to solve 2 DSA questions infront of the interviewer 1)subarray of length K with maximum sum. I was asked to optimise it till O(N).
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Q2. Second question is Triplet sum
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Q1. It was Hiring Manager round. It was of 30mins in which I was asked a coding question.
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Q2. Resume based questions regarding projects and our mentioned skills. They also tested the soft skills.
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Q1. Asked about one of the project.
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Q2. And then asked the question "The weakness in you which your frnds feel". Then explained the role.
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Q1. Background of your previous work
Ans. 
I have a background in retail sales, customer service, and merchandising.
• Worked as a sales associate at XYZ retail store for 2 years

• Provided excellent customer service by assisting customers with product selection and answering inquiries

• Managed inventory and merchandising displays to optimize sales

• Participated in sales training programs to improve selling techniques
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Q2. Experienced or not future oriented
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Q1. One on one Round
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Q2. What is your name
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Q3. What is your background
Ans. I have completed BBA with retail management , MBA only 6 subject.
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Q4. Tell me about yourself
Ans. I am Rishabh Sanyal from Kolkata my father's name is Tapas Sanyal he is a retired manager of Central Bank of India and my mother bis a business woman and I am the only son of my parents.
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Q5. Why you prefer this job?
Ans. Because it is a big online marketing platform in India. It will enhance my experience and knowledge.
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Q6. Can you do this job properly?
Ans. Yes I shall try my best.
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Q7. Which type of jobs you want?
Ans. I like data entry and customer handling.
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Q8. You know about customer handling?
Ans. 
Yes, I have experience in customer handling.
• I have worked in customer service roles where I interacted with customers on a daily basis.

• I am skilled in resolving customer complaints and providing excellent service.

• I am able to remain calm and professional in challenging situations.

• I have received positive feedback from customers for my communication and problem-solving skills.
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Q9. What is customer handling?
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Customer handling is the process of interacting with customers to address their needs, concerns, and inquiries in a professional and efficient manner.
• Listening actively to customers to understand their needs

• Communicating clearly and effectively to provide information or solutions

• Resolving customer complaints or issues in a timely manner

• Maintaining a positive attitude and professional demeanor

• Building rapport and trust ...read more
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Q10. What is your salary expectation?
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Q11. Have you any experience?
Ans. Yes I had worked in an e commerce compay.
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Q12. What is your previous company 's name?
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Q13. What was your previous salary?
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Q1. First they ask for resume later calls for typing test with an alternative scenario.
Ans. We need to put up the experience or share the view accordingly. But selection will be done based on typing speed.
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Q1. Hr round- They mostly see the languagd fluency along with communication also way of conveying. Asks us to speak in hindi
Ans. We need to speak making eye contact making sure we are confident enough. We need to be fluent in Hindi language as they ask what the experience we wrote with the given scenario.
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Q1. In Manager round they will ask our introduction along with the topic explanation in Hindi.
Ans. We need to set our posture while having interview with manager some times if he is not available interview will be done through video call in office only but if he is available then need to be fluent enough to have conversation with them.
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Q1. About my experience, current ctc and expected ctc
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Q1. About my day to day role in the previous company
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Q2. Biggest campaign
Ans. 
My biggest campaign was a nationwide marketing campaign for a new product launch.
• Developed comprehensive marketing strategy

• Utilized multiple channels such as social media, TV, and print advertising

• Collaborated with influencers and brand ambassadors

• Analyzed data and adjusted tactics for optimal results
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It's was aptitude and reasoning round

DSA , algorithm related coding

Q1. About project and previous company
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Q2. Why did you want to join amazon
Ans. 
I wanted to join Amazon because of its innovative culture, global impact, and opportunities for growth.
• Innovative culture: Amazon is known for its cutting-edge technology and constant innovation.

• Global impact: Amazon has a worldwide reach and is a leader in e-commerce and cloud computing.

• Opportunities for growth: Amazon offers a wide range of career opportunities and the chance to work on impactful projects.
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• Email/chat-Based scenarios.
• Problem/solving scenario.
• Role specific question.
• Multitasking task.
• Behavioral assessment.