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Jio Platforms Customer Care Executive Interview Questions and Answers

Updated 25 Dec 2024

Jio Platforms Customer Care Executive Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude test this is often the initial screening round to assess a candidate s problem solving skills , logical reasoning and basic knowledge.hower without more specific information.it is difficult to pinpoint exactly option is round 1. Aptitude test.

Round 2 - Assignment 

Assignment round y2 given the projects, problem solving skills and find solution.

Round 3 - Case Study 

Case study round is 3 round what the projects problem happens,what precautions take to solving method s is needed easy to clear that.inthis way total case study and finding the permanent solution.big problem occurred solved easy solution .that is case study..

I applied via Job Fair and was interviewed in May 2022. There was 1 interview round.

Round 1 - Telephonic Call 

(1 Question)

  • Q1. Please go through the job description.

Interview Preparation Tips

Topics to prepare for Jio Platforms Customer Care Executive interview:
  • Telecalling
Interview preparation tips for other job seekers - :Market yourself
:Job search like its your job.
:Know yourself what you want.
:Pump yourself up and stay positive.

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me your self intro
  • Ans. 

    I am a dedicated and empathetic Customer Care Executive with a passion for helping customers resolve their issues and providing excellent service.

    • I have over 5 years of experience in customer service roles, including handling inquiries, complaints, and escalations.

    • I am skilled in active listening, problem-solving, and conflict resolution.

    • I strive to create positive customer experiences by going above and beyond to meet

  • Answered by AI
  • Q2. Where are you from
  • Ans. 

    I am from New York City, known for its diverse culture and iconic landmarks.

    • Born and raised in the bustling city of New York

    • Grew up surrounded by a mix of cultures and traditions

    • Familiar with famous landmarks like the Statue of Liberty and Central Park

  • Answered by AI
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me your self intro
  • Ans. 

    I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer service roles

    • I am skilled in active listening and problem-solving

    • I have a track record of exceeding customer satisfaction goals

    • I am proficient in using CRM software to manage customer interactions

  • Answered by AI
  • Q2. Which languages know
  • Q3. Are you comfortable in night shifts
  • Ans. 

    Yes, I am comfortable with night shifts as I have prior experience working in such shifts.

    • I have previous experience working night shifts in my previous job.

    • I am a night owl and feel more productive during night hours.

    • I am willing to adjust my schedule to accommodate night shifts.

    • I understand the importance of providing customer support round the clock.

    • I am aware of the challenges of working night shifts and am prepare

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - Assignment 

First round of the interview is assessment round where they gives a topic we have to write a paragraph on that topic

Round 2 - One-on-one 

(2 Questions)

  • Q1. After completing first round of interview successfully the second round would be face to face where they only check your communication
  • Q2. All about your resume and what your answer for previous question

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold they won’t judge you they only check your communication
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. About marketing
  • Q2. About credit and debit card
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed before Feb 2024.

Round 1 - Aptitude Test 

An aptitude test is a standardized assessment that measures a person's potential and skills in a particular field or role. It's often used by employers during the recruitment process.

Round 2 - Assignment 

An "after interview assessment" refers to a test or evaluation that a company administers to a candidate after they have already had an initial interview, allowing the employer to further assess their skills, abilities, and suitability for the role beyond just the interview conversation; this could include things like technical skills tests, personality assessments, reference checks, or even further in-depth interviews with other team members depending on the role and company practices.

Round 3 - Group Discussion 

A group discussion (GD) in an interview is a selection process where a group of candidates are put together to discuss a given topic, allowing the interviewer to assess their communication skills, critical thinking, leadership abilities, and teamwork capabilities by observing how they interact and contribute to the conversation.

Round 4 - HR 

(7 Questions)

  • Q1. "Describe a time you had to address a performance issue with a high-performing employee."
  • Q2. "Tell me about a time you successfully coached a team member through a challenging situation
  • Q3. What are your salary expectations for this position?"'
  • Ans. 

    When asked "What are your salary expectations for this position?", the best answer is to provide a salary range based on your research of similar roles in the industry, considering your experience and qualifications, while stating that you are open to discussing further based on the specifics of the position and company benefits package; essentially, saying "Based on my research and experience, I'm looking for a salary...

  • Answered Anonymously
  • Q4. "Can you share an example of a time you demonstrated initiative in a previous role?"
  • Ans. 

    In my previous role as a [your job title], I noticed that our team was struggling with [specific problem or inefficiency]. To address this, I took the initiative to [action taken, like researching solutions, proposing a new process, or leading a project], which resulted in [positive outcome, like improved efficiency, increased sales, or better customer satisfaction].".

  • Answered Anonymously
  • Q5. "What are your career goals in the next 5 years, and how does this position align with them?"
  • Ans. 

    In five years, I see myself continuing to grow in my career and taking on more responsibility within the company by leveraging the expertise I've gained working in this industry for the past 5 years. I'm also looking to start a family in the next few years, so I'll be balancing work and home life.

  • Answered Anonymously
  • Q6. Why do you want to work for us or our company?
  • Q7. What are your strengths and weaknesses?

Interview Preparation Tips

Interview preparation tips for other job seekers - For a successful job search, key advice for job seekers includes: defining your career goals, thoroughly researching companies and roles, tailoring your resume and cover letter to each application, practicing interview answers, networking actively, following up after interviews, and maintaining a professional online presence; always be prepared to showcase your skills and accomplishments relevant to the position you're applying for.

I applied via Walk-in

Round 1 - Technical 

(1 Question)

  • Q1. Denail management Medical billing

Interview Preparation Tips

Interview preparation tips for other job seekers - Great interview great experience

I applied via Naukri.com and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Simple questions
  • Q2. You can answer. Not a big deal

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a great experience
Interview experience
3
Average
Difficulty level
-
Process Duration
2-4 weeks
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Can you provide a standard introduction of yourself?
Round 2 - HR 

(1 Question)

  • Q1. Did you have your exams in the next six months?
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction about yourself
  • Q2. Work experience
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - It's was a terrible experience they make to wait one whole day and they just said your asking high salary package they don't provide 30% hike for experience its totally waste of time and money

Jio Platforms Interview FAQs

How many rounds are there in Jio Platforms Customer Care Executive interview?
Jio Platforms interview process usually has 2 rounds. The most common rounds in the Jio Platforms interview process are Telephonic Call, Aptitude Test and Assignment.

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Jio Platforms Customer Care Executive Interview Process

based on 4 interviews

Interview experience

4.3
  
Good
View more
Jio Platforms Customer Care Executive Salary
based on 6 salaries
₹1 L/yr - ₹2.9 L/yr
33% less than the average Customer Care Executive Salary in India
View more details

Jio Platforms Customer Care Executive Reviews and Ratings

based on 6 reviews

3.7/5

Rating in categories

3.8

Skill development

3.6

Work-life balance

3.6

Salary

4.0

Job security

3.8

Company culture

3.6

Promotions

3.7

Work satisfaction

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