Jana Small Finance Bank Manager Interview Questions and Answers

Q1. How will you deal with difficult client
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Q1. Reconciliation of balance sheet
Ans. 
Reconciliation of balance sheet involves comparing and adjusting the balances of assets, liabilities, and equity to ensure accuracy.
• Reconciliation involves comparing the balances on the balance sheet with supporting documentation such as bank statements, invoices, and receipts.

• Any discrepancies or errors found during the reconciliation process should be investigated and corrected.

• Reconciliation may include verifying th...read more
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Q2. What is reconciliation
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Reconciliation is the process of comparing and matching two sets of records to ensure they are accurate and in agreement.
• Reconciliation involves comparing financial statements, bank statements, or other records to identify discrepancies.

• It helps to ensure that all transactions are properly recorded and accounted for.

• Reconciliation can be done on a regular basis to maintain accurate financial records.

• Examples of reconci...read more
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Q1. What are the assessment method for working capital for MSME clients
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Assessment methods for working capital for MSME clients include ratio analysis, cash flow analysis, and turnover ratios.
• Ratio analysis: Analyzing current ratio, quick ratio, and debt-to-equity ratio to assess liquidity and financial health.

• Cash flow analysis: Evaluating cash inflows and outflows to determine the ability to meet short-term obligations.

• Turnover ratios: Calculating inventory turnover, accounts receivable ...read more
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Q1. 1. please introduce yourself,in brief. Be relaxed and composed,try to use simple words,but never repeat same words,and use and,and everytime . 2. Would you continue the job if you are transferred? My answe...read more
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Q2. 1.How would you react to a loud and frustrated customer who is not willing to wait for his turn at the Teller?
Ans. 
I would remain calm and empathetic while trying to understand and address the customer's concerns.
• I would apologize for the wait and acknowledge the customer's frustration.

• I would ask the customer to lower their voice and assure them that I am there to help.

• I would try to expedite the customer's transaction or offer alternative solutions.

• If necessary, I would involve a higher authority or security personnel to handle t...read more
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Q3. Customer annoyed due to Charges levied by Bank, May be maintanence charges or debit card charges, how would you resolve?
Ans. 
Listen to the customer's concerns, explain the charges and offer possible solutions.
• Listen actively to the customer's complaints and empathize with their situation.

• Explain the charges and the reasons behind them.

• Offer possible solutions such as waiving the charges or providing alternative options.

• Ensure the customer is satisfied with the resolution and follow up if necessary.
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Case study of Banking Structure of solving problem of Customer within time frame

Q1. Tell me about yourself.
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Q2. NA
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Financial Questions

Q1. Share details of your previous job.
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Q2. NA
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Q1. NA
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