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Telecom services in the USA include mobile, landline, internet, and TV services provided by various companies.
Major telecom companies in the USA include AT&T, Verizon, T-Mobile, and Sprint.
Mobile services offer plans for talk, text, and data, with options for smartphones and basic phones.
Landline services provide traditional phone lines for homes and businesses.
Internet services offer high-speed connections through cab...
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I have 2 years of experience working as a telecaller for a project focused on selling insurance policies.
Handled inbound and outbound calls to potential customers
Provided information about insurance policies and answered customer queries
Met daily targets for number of calls made and policies sold
The toughest situation I ever faced was when I had to handle a difficult customer who was extremely angry and unreasonable.
Remaining calm and composed
Active listening to understand the customer's concerns
Empathizing with the customer's frustration
Finding a solution to address the customer's issues
Maintaining professionalism throughout the interaction
I remain calm, listen actively, empathize with their concerns, and offer solutions to address their issues.
Stay calm and composed
Listen actively to understand their concerns
Empathize with their emotions
Offer solutions to address their issues
Seek assistance from a supervisor if needed
I applied via Company Website and was interviewed in Sep 2023. There were 2 interview rounds.
I am fluent in English, Hindi, and Spanish.
English
Hindi
Spanish
posted on 18 Aug 2023
I applied via Naukri.com and was interviewed in Jul 2023. There were 2 interview rounds.
I communicate with customers on tele calling by being polite, professional, and attentive to their needs.
Start the conversation with a greeting and introduction
Listen actively to the customer's needs and concerns
Provide clear and concise information
Ask open-ended questions to engage the customer
Offer solutions or assistance based on the customer's needs
End the call with a thank you and invitation to contact for further
Easy test, can be easily solved
I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.
An aptitude test is a measure of your ability to learn or perform required tasks and succeed in the environment you're in.
Group discussion is when a group of people comes together to discuss a certain topic.
I applied via Naukri.com and was interviewed in May 2023. There were 3 interview rounds.
To understand the interview attender
I would interesting on tellcaller but I have coding knowledge also
I applied via Company Website and was interviewed in Oct 2022. There were 2 interview rounds.
based on 6 reviews
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Telecom Analyst
7
salaries
| ₹4.1 L/yr - ₹6.8 L/yr |
Financial Analyst
4
salaries
| ₹3.8 L/yr - ₹4.4 L/yr |
Accounts Analyst
3
salaries
| ₹9.6 L/yr - ₹10.6 L/yr |
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