Inspirisys Solution Technical Support Associate Interview Questions and Answers

To check a SMPS, you can use a multimeter to test the voltage output and check for any physical damage.

• Use a multimeter to test the voltage output of the SMPS

• Check for any physical damage such as burnt components or bulging capacitors

• Ensure all connections are secure and properly plugged in

• Listen for any unusual noises coming from the SMPS during operation

To replace a fuser in a printer, follow these steps carefully.

• Turn off the printer and unplug it from the power source.

• Open the printer cover and locate the fuser unit.

• Remove the screws or clips holding the fuser in place.

• Carefully pull out the old fuser and replace it with a new one.

• Secure the new fuser in place with screws or clips.

• Close the printer cover and plug the printer back in.

• Turn on the printer and test if t

TCP stands for Transmission Control Protocol, a core protocol of the Internet protocol suite. It ensures reliable and ordered delivery of data.

• TCP is a connection-oriented protocol that provides reliable communication between devices on a network.

• If my system is under a Trojan attack, the first step I would take is to disconnect the infected system from the network to prevent further spread of the malware.

• OST (Offline ...read more

Experienced Application Support Engineer with a strong background in troubleshooting and resolving technical issues.

• Over 5 years of experience in providing technical support for various applications

• Proficient in analyzing logs and identifying root causes of issues

• Skilled in communicating complex technical information to non-technical users

• Certified in ITIL framework for IT service management

• Previous experience in worki

You hired me because of my strong technical skills, experience in application support, and ability to troubleshoot complex issues effectively.

• Strong technical skills in various programming languages and technologies

• Proven experience in application support roles

• Ability to troubleshoot and resolve complex technical issues efficiently

• Excellent communication and teamwork skills

• Demonstrated ability to adapt to new technolog

RJ-45 and RJ-11 connectors differ in the number of pins and the OSI layer they operate on.

• RJ-45 has 8 pins while RJ-11 has 4 or 6 pins.

• RJ-45 operates on the Physical and Data Link layers of the OSI model.

• RJ-11 operates on the Physical layer of the OSI model.

• RJ-45 is used for Ethernet connections while RJ-11 is used for telephone connections.

Workgroup is a peer-to-peer network while domain is a centralized network managed by a domain controller.

• Workgroup is suitable for small networks while domain is suitable for large networks.

• In workgroup, each computer has its own user accounts while in domain, user accounts are managed centrally.

• Domain provides better security and easier management of resources.

• Workgroup does not have a centralized authentication syste...read more

To make a bootable pendrive, use a tool like Rufus or Windows Media Creation Tool.

• Download and install a bootable USB tool like Rufus or Windows Media Creation Tool

• Insert the USB drive and select it in the tool

• Select the ISO file or operating system you want to make bootable

• Click on the 'Start' button and wait for the process to complete

• Once done, restart your computer and boot from the USB drive

OST is an offline Outlook data file used by Exchange Server, while PST is a personal storage file used by Outlook for POP3, IMAP, and web-based mail accounts.

• OST is used by Exchange Server to store a copy of mailbox data on the local computer.

• PST is used by Outlook to store emails, contacts, calendar items, and other data for POP3, IMAP, and web-based mail accounts.

• OST files are synchronized with the Exchange Server wh...read more

OS manages the overall operation of a computer system, while Device Manager manages hardware devices connected to the system.

• OS controls the overall operation of a computer system, including managing resources, running applications, and providing user interface.

• Device Manager is a component of the OS that manages hardware devices connected to the system, allowing users to view and control device settings.

• Examples: Wind...read more

I have a Bachelor's degree in Computer Science and 3 years of experience in desktop support.

• Bachelor's degree in Computer Science

• 3 years of experience in desktop support

I have 5 years of experience in Desktop Support roles.

• 5 years of experience in providing technical support for desktop systems

• Proficient in troubleshooting hardware and software issues

• Experience in setting up and configuring computer systems

• Familiarity with operating systems such as Windows and macOS

• Strong communication and customer service skills

My preferred salary is negotiable based on the responsibilities and benefits offered.

• Salary expectations are based on industry standards and cost of living in the area

• Consider the benefits package offered in addition to base salary

• Open to discussing salary range based on responsibilities and growth opportunities

To take remote, use remote desktop software like TeamViewer or Remote Desktop Connection.

• Install remote desktop software on both the local and remote computers.

• Obtain the remote computer's IP address or ID.

• Enter the remote computer's IP address or ID in the remote desktop software.

• Establish a connection and enter the required credentials to access the remote computer.

• Once connected, you can control the remote computer

To find critical issues in an application, thorough testing, monitoring, and analyzing user feedback are essential.

• Perform thorough testing of all functionalities and scenarios

• Monitor application performance and logs for any anomalies

• Analyze user feedback and reported issues to prioritize critical issues

• Use debugging tools and techniques to identify root causes of critical issues

I am a Technical Support Engineer responsible for providing assistance and resolving technical issues for customers.

• Provide technical assistance to customers via phone, email, or in person

• Troubleshoot and resolve hardware and software issues

• Document and track customer issues and resolutions

• Collaborate with other teams to escalate complex issues

• Provide training and guidance to customers on using products or services