Inspira Enterprise India Limited Senior Technical Support Engineer Interview Questions and Answers

Q1. Related to my profile what work i do,sql language
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Q1. Salary negotiation and joining date
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Q1. What is the meaning of technical support
Ans. 
Technical support refers to providing assistance and troubleshooting for technical issues related to hardware, software, or other technology.
• Assisting users with hardware and software issues

• Troubleshooting technical problems

• Providing guidance on how to use technology effectively

• Resolving network connectivity issues

• Offering support for system upgrades and installations
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Q2. Why I'm choosing this field
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Q1. What is troubleshooting
Ans. 
Troubleshooting is the process of identifying, diagnosing, and resolving technical issues or problems.
• Identifying the issue or problem

• Gathering information and data related to the issue

• Analyzing the information to determine possible causes

• Testing and implementing solutions to resolve the issue

• Verifying that the issue has been resolved
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Q2. Steps that involves during troubleshooting
Ans. 
Troubleshooting steps involve identifying the issue, gathering information, isolating the problem, implementing a solution, and testing the solution.
• Identify the issue reported by the user

• Gather information about the issue such as error messages or recent changes

• Isolate the problem by narrowing down possible causes

• Implement a solution based on the identified cause

• Test the solution to ensure the issue is resolved
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Q1. Explain what are the aim of organisation
Ans. 
The aim of an organization is to achieve its goals and objectives, fulfill its mission, and provide value to its stakeholders.
• To achieve its goals and objectives

• To fulfill its mission

• To provide value to its stakeholders
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Q2. How can you handle a panic situation , if it happens suddenly in absence of your tl
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Q1. Netwoking concepts
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Q2. Sql queries and projects related
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Q1. Tell me about yourself
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Q1. Tell me about your self
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Q2. Whats is network and what are the types
Ans. 
A network is a group of interconnected devices that can communicate and share resources. There are two types of networks: LAN and WAN.
• A LAN (Local Area Network) is a network that covers a small area, such as a home, office, or building.

• A WAN (Wide Area Network) is a network that covers a large geographical area, such as a city, country, or even the world.

• Other types of networks include WLAN (Wireless Local Area Network...read more
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Q1. Give your best in interview
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Give your best in interview

Q1. Basic communication and confidence
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Q1. Joins,subquery,
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Q2. Linux commands and uses
Ans. 
Linux commands are used to interact with the operating system, perform tasks, manage files, and more.
• ls - list directory contents

• cd - change directory

• pwd - print working directory

• cp - copy files

• mv - move files

• rm - remove files

• grep - search for specific text in files

• chmod - change file permissions

• sudo - execute a command as the superuser

• top - display system processes and resource usage
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Q1. SQL coding on different types of examples
Ans. 
SQL coding involves writing queries to retrieve, manipulate, and manage data in a database.
• Use SELECT statement to retrieve data from a database

• Use INSERT statement to add new data to a database

• Use UPDATE statement to modify existing data in a database

• Use DELETE statement to remove data from a database

• Use JOIN statement to combine data from multiple tables
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Q1. Basic self introduction
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Q1. Desktop support related questions
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Q1. Basic Education, full experience and current job responsibilities
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Q1. What is tcp in network? If your system in under Trojan attack then, what will be the first step you will do?? Difference between the ost and pst.
Ans. 
TCP stands for Transmission Control Protocol, a core protocol of the Internet protocol suite. It ensures reliable and ordered delivery of data.
• TCP is a connection-oriented protocol that provides reliable communication between devices on a network.

• If my system is under a Trojan attack, the first step I would take is to disconnect the infected system from the network to prevent further spread of the malware.

• OST (Offline ...read more
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