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Innovatia Interview Questions and Answers
Innovatia Interview Experiences
6 interviews found
Anonymous
I applied via LinkedIn and was interviewed in Jul 2023. There were 6 interview rounds.
(1 Question)
- Q1. Communication skill test.
(1 Question)
- Q1. Service desk L1 processes
(1 Question)
- Q1. L1 troubleshooting questions
(1 Question)
- Q1. Service desk operations
(1 Question)
- Q1. L1 troubleshooting questions, incident and major incident management.
(1 Question)
- Q1. Teamwork, contribution to process improvement and efficiency.
Interview Preparation Tips
After clearing 6 consecutive rounds there was no response from the HR team.
HR team doesn't bother to share the feedback.
I had to follow up with them multiple times to get an update that they have decided to not proceed with my application, reason unknown. They didn't even bother to share the feedback. There was no feedback provided to me why my they cannot proceed with my candidature. Simply waste of time. One of the worst interview experience.
Service Desk Engineer Interview Questions asked at other Companies
Selected
I applied via Referral and was interviewed in Jun 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Past experience
- Q2. Expectations and role overview
(2 Questions)
- Q1. Self introduction and past work
- Q2. Technical support experience
Interview Preparation Tips
- Service desk basics and communic
Service Desk Engineer Interview Questions asked at other Companies
Abhilekh Pandey
I appeared for an interview in Dec 2024.
A question related to aptitude: How do you handle conflicts and provide feedback when necessary.
Technologies I have worked on include an introduction and my experience in leading a team.
Selected
I applied via Naukri.com and was interviewed in May 2023. There were 6 interview rounds.
Reporting, Automation, Power BI, VBA
It was an POWER BI Test
(1 Question)
- Q1. Data relation ship, Automation, advanced Excel and project improvement related
(1 Question)
- Q1. Technicals questioned were asked
(1 Question)
- Q1. Why you want to switch
- Ans.
I want to switch to gain new challenges and opportunities for growth.
Seeking new challenges to expand my skillset
Opportunity for professional growth and advancement
Excited about the potential to learn new technologies and tools
Desire to work in a dynamic and fast-paced environment
Passionate about leveraging data to drive insights and decision-making
Interview Preparation Tips
I always used always use Naukri.com premium its keep me motivated as found that people approaching you after getting subscription.
Be well dress always, not trying to be over-smart than an interviewer it will harm you.
Pls make ATS free resume, you will find that format from google.
Its help me lot, keep trying stay motivated.
One fine day you must get what you are deserving.
Regards
Manjeet
Innovatia interview questions for popular designations
Sangeeta rana
Selected
I applied via Approached by Company and was interviewed before Dec 2022. There were 2 interview rounds.
(1 Question)
- Q1. First was screening with HR after that Technical interview with Senior Operations manager. As I was experienced candidates with 3 years there were process related and technical questions.
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Mar 2022. There were 4 interview rounds.
(2 Questions)
- Q1. English listening, speaking, writing
- Q2. Similar to IELTS, answer with complete presence of mind
(2 Questions)
- Q1. Avaya UC basic questions
- Q2. Avaya CC basic questions
(2 Questions)
- Q1. Where do you want to see yourself in next 5years
- Q2. Why are you looking for a change
Interview Preparation Tips
Be prepared and answer confidently
Top trending discussions
Interview questions from similar companies
Selected
I applied via Company Website and was interviewed before Aug 2023. There was 1 interview round.
(3 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced Service Desk Engineer with a passion for solving technical issues and providing excellent customer support.
Over 5 years of experience in IT support roles
Proficient in troubleshooting hardware and software issues
Strong communication skills and ability to work under pressure
Certified in ITIL and CompTIA A+
Previous experience in managing service desk tickets and resolving issues efficientl
- Q2. Why Should I hire you ?
- Ans.
I have a strong technical background, excellent problem-solving skills, and a passion for providing top-notch customer service.
I have a Bachelor's degree in Computer Science and 3+ years of experience in IT support roles.
I am proficient in troubleshooting hardware and software issues, resolving technical problems efficiently.
I have a proven track record of delivering exceptional customer service and maintaining high cu...
- Q3. What is your biggest weakness
- Ans.
My biggest weakness is that I tend to be overly critical of my own work, which can sometimes lead to perfectionism.
I have a tendency to spend too much time on tasks to ensure they are perfect
I struggle with delegating tasks to others because I want to make sure they are done correctly
I can be overly self-critical and have high expectations for myself
I applied via Recruitment Consulltant and was interviewed in Mar 2022. There were 4 interview rounds.
(1 Question)
- Q1. Self intro Test in your communucation skills
(1 Question)
- Q1. Questions based on servuce desk
(5 Questions)
- Q1. Where do you see yourself in 5 years?
- Ans.
In 5 years, I see myself as a senior Service Desk Engineer, leading a team and contributing to the growth of the company.
I plan to continue developing my technical skills and knowledge in the field of IT support.
I aim to take on more responsibilities and leadership roles within the company.
I hope to contribute to the growth and success of the company by providing excellent service and support to our clients.
I am open t...
- Q2. What is your family background?
- Ans.
My family background is diverse and multicultural.
My parents are from different countries and cultures, which has given me a unique perspective on the world.
I grew up speaking multiple languages and learning about different customs and traditions.
My family values education and hard work, which has motivated me to pursue a career in IT.
I have a close-knit family and we enjoy spending time together, whether it's travelin
- Q3. Share details of your previous job.
- Ans.
I worked as a Service Desk Engineer at XYZ Company.
Provided technical support to end-users via phone, email, and remote desktop
Resolved hardware and software issues for Windows and Mac systems
Managed Active Directory accounts and permissions
Created and updated knowledge base articles for common issues
Collaborated with other IT teams to resolve complex issues
- Q4. What are your strengths and weaknesses?
- Ans.
My strengths include problem-solving, communication, and adaptability. My weaknesses are sometimes being too detail-oriented and taking on too much responsibility.
Strengths: problem-solving (e.g. troubleshooting technical issues), communication (e.g. explaining technical concepts to non-technical users), adaptability (e.g. quickly adjusting to new technologies or processes)
Weaknesses: being too detail-oriented (e.g. sp...
- Q5. Tell me about yourself.
- Ans.
I am a service desk engineer with experience in troubleshooting and resolving technical issues.
I have a degree in computer science and have worked in the IT industry for 5 years.
I am skilled in using various help desk software and have experience in providing remote support.
I have excellent communication skills and can explain technical issues to non-technical users.
I am a quick learner and can adapt to new technologie
(1 Question)
- Q1. General document discussion
Interview Preparation Tips
I applied via Company Website and was interviewed in Nov 2024. There was 1 interview round.
Quant,verbal,reasoning
I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.
(2 Questions)
- Q1. What is service desk
- Ans.
Service desk is a centralized point of contact for users to get help with IT issues and requests.
Provides technical support and assistance to users
Handles IT incidents and service requests
Logs and tracks issues in a ticketing system
Resolves issues or escalates to higher level support
Communicates with users regarding status and resolution
- Q2. What is dns, domain, dhcp, router, modem
- Ans.
DNS is a system that translates domain names to IP addresses, domain is a group of network resources under the same administration, DHCP assigns IP addresses to devices, router connects multiple networks, modem connects a computer to the internet.
DNS translates domain names to IP addresses (e.g. translating www.google.com to 172.217.3.100)
Domain is a group of network resources under the same administration (e.g. google...
Interview Preparation Tips
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Interview Questions for Popular Designations
Innovatia Interview Process
based on 6 interviews
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Interview Questions from Similar Companies
Innovatia Reviews and Ratings
based on 60 reviews
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