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Innovatia Service Desk Engineer Interview Questions and Answers

Updated 10 Jul 2024

Innovatia Service Desk Engineer Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Past experience
  • Q2. Expectations and role overview
Round 2 - Technical 

(2 Questions)

  • Q1. Self introduction and past work
  • Q2. Technical support experience

Interview Preparation Tips

Topics to prepare for Innovatia Service Desk Engineer interview:
  • Service desk basics and communic
Interview preparation tips for other job seekers - Interviews were easy to moderate (depends on the knowledge and experience you hold)
Interview experience
1
Bad
Difficulty level
-
Process Duration
2-4 weeks
Result
No response

I applied via LinkedIn and was interviewed in Jul 2023. There were 6 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Communication skill test.
Round 2 - Technical 

(1 Question)

  • Q1. Service desk L1 processes
Round 3 - Technical 

(1 Question)

  • Q1. L1 troubleshooting questions
Round 4 - Technical 

(1 Question)

  • Q1. Service desk operations
Round 5 - Technical 

(1 Question)

  • Q1. L1 troubleshooting questions, incident and major incident management.
Round 6 - Client Interview 

(1 Question)

  • Q1. Teamwork, contribution to process improvement and efficiency.

Interview Preparation Tips

Interview preparation tips for other job seekers - Worst interview process ever.
After clearing 6 consecutive rounds there was no response from the HR team.
HR team doesn't bother to share the feedback.
I had to follow up with them multiple times to get an update that they have decided to not proceed with my application, reason unknown. They didn't even bother to share the feedback. There was no feedback provided to me why my they cannot proceed with my candidature. Simply waste of time. One of the worst interview experience.

Service Desk Engineer Interview Questions Asked at Other Companies

Q1. What will you do if zoom application does not open?
Q2. What is the difference between the Distribution Group and Shared ... read more
Q3. What is incident and what is service request.
asked in Wipro
Q4. What are the troubleshooting steps you follow if printer is not w ... read more
Q5. What actions would you take if your system is lagging and the pri ... read more

Interview questions from similar companies

I applied via Company Website and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions on Java,SQL,some trending technologies(IOT,Big data),pattern questions, programming questions with different approaches.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basics of DSA, have knowledge about the databases, some common dml ,ddl statements, programming knowledge of a particular language like C,Java, python,etc...have good command on oops concepts... little bit of frameworks knowledge will also help

I applied via Referral and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Java questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic questions

I applied via Campus Placement and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude round consists Logical reasoning, General Aptitude, Grammar related questions etc. All are moderate level questions.

Round 2 - Technical 

(3 Questions)

  • Q1. Explain OOPs w.r.t Java
  • Ans. 

    OOPs is a programming paradigm that uses objects to represent real-world entities. Java is an OOPs language.

    • OOPs stands for Object-Oriented Programming System

    • Java is a class-based OOPs language

    • Encapsulation, Inheritance, Polymorphism, and Abstraction are the four pillars of OOPs

    • Objects have state and behavior

    • Java supports interfaces, which allow for multiple inheritance

    • Example: A car can be represented as an object wit...

  • Answered by AI
  • Q2. Explain about the projects that you have worked on
  • Q3. Explain how Java solves machine dependency of code execution
  • Ans. 

    Java solves machine dependency by using bytecode and virtual machine.

    • Java code is compiled into bytecode which is platform-independent

    • The bytecode is executed by the Java Virtual Machine (JVM) which is platform-specific

    • JVM translates bytecode into machine code for the specific platform

    • This allows Java code to run on any platform with a JVM installed

    • Example: A Java program compiled on Windows can run on Linux or Mac as

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Why should we hire you?
  • Q2. Tell me about yourself.

Interview Preparation Tips

Topics to prepare for Infosys System Engineer interview:
  • Java
Interview preparation tips for other job seekers - Keep it simple, Prepare basics of 1st preferred Programming Language.

Skills evaluated in this interview

I applied via Campus Placement and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

The medium level questions are present

Round 2 - Group Discussion 

There was no gd

Round 3 - HR 

(5 Questions)

  • Q1. What is your family background?
  • Q2. Why should we hire you?
  • Q3. What are your strengths and weaknesses?
  • Q4. Tell me about yourself.
  • Q5. Hr round and the technical discussion was combined into one round

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to enhance your skills and be prepared for hard work

I applied via Campus Placement and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Numerical ability and logical reasoning followed by some coding mcqs

Round 2 - Technical 

(1 Question)

  • Q1. Print 1 to 100 without for loop
  • Ans. 

    Printing 1 to 100 without for loop

    • Use recursion to print numbers from 1 to 99

    • Print 100 outside the recursion

    • Use a base case to stop recursion at 100

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare from interview bit and practice mcqs

I applied via Campus Placement and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Simple aptitude test

Round 2 - One-on-one 

(1 Question)

  • Q1. General questions as per your cv

Interview Preparation Tips

Topics to prepare for Infosys System Engineer interview:
  • Aptitude
Interview preparation tips for other job seekers - Great company for freshers.. lot to learn and experience

I applied via Campus Placement and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to join infosys
  • Q2. Product developement life cycle
  • Ans. 

    Product development life cycle is the process of bringing a new product to market.

    • It involves ideation, research, design, development, testing, launch, and post-launch evaluation.

    • Each stage has its own set of goals, deliverables, and stakeholders.

    • Examples include Apple's iPhone development cycle and the pharmaceutical drug development cycle.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be genuine with the answers and answer confidently

I applied via Company Website and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Coding Test 

Attended the codevita competition in final year of college.

Round 2 - Technical 

(3 Questions)

  • Q1. About College Project
  • Q2. Some very basics of java
  • Q3. Experience of college project as a team

Interview Preparation Tips

Interview preparation tips for other job seekers - Codevita is a really good platform to help you join TCS as a final year graduate in college

Innovatia Interview FAQs

How many rounds are there in Innovatia Service Desk Engineer interview?
Innovatia interview process usually has 4 rounds. The most common rounds in the Innovatia interview process are Technical, One-on-one Round and Client Interview.
How to prepare for Innovatia Service Desk Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Innovatia . The most common topics and skills that interviewers at Innovatia expect are Analytical, Application Support, Incident Management, Monitoring and Networking.
What are the top questions asked in Innovatia Service Desk Engineer interview?

Some of the top questions asked at the Innovatia Service Desk Engineer interview -

  1. L1 troubleshooting questions, incident and major incident manageme...read more
  2. Technical support experie...read more
  3. Service desk L1 proces...read more

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Innovatia Service Desk Engineer Interview Process

based on 2 interviews

Interview experience

2.5
  
Poor
View more
Innovatia Service Desk Engineer Salary
based on 4 salaries
₹6.4 L/yr - ₹8.5 L/yr
128% more than the average Service Desk Engineer Salary in India
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