Innovatia Service Desk Engineer Interview Questions and Answers

To check IP, use command prompt and type 'ipconfig' or use online IP lookup tools.

• Open command prompt and type 'ipconfig' to view IP address

• Use online IP lookup tools like 'iplocation.net' or 'whatismyip.com' to check IP

• On Windows, go to Network and Sharing Center > Change adapter settings > Right-click on the network adapter > Status > Details to view IP

Flushing an IP involves releasing and renewing the IP address assigned to a device.

• To flush an IP on Windows, use the 'ipconfig /release' and 'ipconfig /renew' commands.

• On macOS, use the 'sudo ipconfig set en0 DHCP' command to flush the IP.

• On Linux, use the 'sudo dhclient -r' and 'sudo dhclient' commands to release and renew the IP.

• Flushing an IP can help resolve network connectivity issues or obtain a new IP from the

Troubleshooting steps for a non-working printer

• Check if the printer is turned on and connected to power

• Ensure the printer is connected to the computer properly

• Check for any error messages on the printer display or computer

• Restart the printer and computer

• Update printer drivers

• Check for paper jams or low ink levels

I resolve VPN issues by troubleshooting network connections, checking VPN settings, and ensuring proper authentication.

• Troubleshoot network connections to ensure they are stable and properly configured

• Check VPN settings to ensure they are correct and match the VPN server

• Ensure proper authentication by verifying credentials and permissions

• Update VPN client software if necessary

• Restart VPN services or devices if needed

To close and reopen VPN using task manager, then add servers and check authentication application.

• Open task manager by pressing Ctrl + Shift + Esc

• Find VPN application in the list of processes and end task

• Reopen VPN application and add servers provided by company

• Check authentication application to ensure it is working properly

I am a dedicated and experienced Service Desk Engineer with a passion for solving technical issues and providing excellent customer support.

• Over 5 years of experience in IT support roles

• Proficient in troubleshooting hardware and software issues

• Strong communication skills and ability to work under pressure

• Certified in ITIL and CompTIA A+

• Previous experience in managing service desk tickets and resolving issues efficientl

I have a strong technical background, excellent problem-solving skills, and a passion for providing top-notch customer service.

• I have a Bachelor's degree in Computer Science and 3+ years of experience in IT support roles.

• I am proficient in troubleshooting hardware and software issues, resolving technical problems efficiently.

• I have a proven track record of delivering exceptional customer service and maintaining high cu...read more

My biggest weakness is that I tend to be overly critical of my own work, which can sometimes lead to perfectionism.

• I have a tendency to spend too much time on tasks to ensure they are perfect

• I struggle with delegating tasks to others because I want to make sure they are done correctly

• I can be overly self-critical and have high expectations for myself