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Infotech Voice Process Interview Questions and Answers

Updated 30 Mar 2022

Infotech Voice Process Interview Experiences

2 interviews found

Voice Process Interview Questions & Answers

user image Anonymous

posted on 30 Mar 2022

I applied via Walk-in and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. Customer service process
  • Ans. 

    Customer service process involves addressing customer queries and concerns to ensure customer satisfaction.

    • Listen actively to customer complaints

    • Empathize with the customer

    • Provide clear and concise solutions

    • Follow up with the customer to ensure satisfaction

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Infotech Voice Process interview:
  • voice process
Interview preparation tips for other job seekers - About me self introduction my self

Voice Process Interview Questions & Answers

user image Anonymous

posted on 30 Mar 2022

I applied via Walk-in and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a highly motivated and experienced professional with a strong background in customer service and communication skills.

    • I have worked in the voice process industry for 5 years, handling customer queries and providing solutions.

    • I am proficient in using various CRM tools and have a proven track record of meeting and exceeding customer satisfaction targets.

    • I have excellent verbal and written communication skills, which...

  • Answered by AI
  • Q2. Customer service process
  • Ans. 

    Customer service process involves providing assistance and support to customers regarding their queries and concerns.

    • Effective communication skills are essential

    • Active listening and problem-solving abilities are crucial

    • Empathy and patience are important qualities

    • Knowledge of the product or service is necessary

    • Timely and satisfactory resolution of customer issues is the goal

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Infotech Voice Process interview:
  • voice process
Interview preparation tips for other job seekers - About me self introduction my self

Voice Process Interview Questions Asked at Other Companies

Q1. What do know about business processing
Q2. Pro's and con's of online Shopping
asked in Cognizant
Q3. How you will speak with the coustomer
asked in Infotech
Q4. Customer service process
asked in Cognizant
Q5. Tell me about coustomer service

Interview questions from similar companies

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduce yourself. What's your last company. When did you left the job and why? Why you choose this company.
  • Q2. Introduce yourself and what's your last salary,what's your salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare nicely before you going to interview.
Prepare for the company which you going for interview
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Why should we hire you?
  • Q2. What are your salary expectations?
  • Q3. What is your family background?
  • Q4. What are your strengths and weaknesses?
  • Q5. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Dear job seekers,
You can prepare self introduction in english(fluent)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. What is meschina learning
  • Ans. 

    Meschina learning is a type of machine learning algorithm that focuses on predicting outcomes based on historical data.

    • Meschina learning uses historical data to make predictions about future outcomes.

    • It is a subset of machine learning that focuses on pattern recognition and predictive modeling.

    • Examples include regression analysis, decision trees, and neural networks.

  • Answered by AI
  • Q2. What is artificial intelligence
  • Ans. 

    Artificial intelligence is the simulation of human intelligence processes by machines, especially computer systems.

    • AI involves the development of algorithms that can perform tasks that typically require human intelligence, such as visual perception, speech recognition, decision-making, and language translation.

    • Machine learning is a subset of AI that allows machines to learn from data and improve their performance over ...

  • Answered by AI
  • Q3. Why are you choices bpo
  • Ans. 

    I chose BPO because of the opportunities for growth, the dynamic work environment, and the chance to develop my communication skills.

    • Opportunities for career advancement

    • Dynamic work environment

    • Chance to improve communication skills

  • Answered by AI
  • Q4. What is fear in your clg life
  • Ans. 

    Fear in my college life was the pressure to perform well in exams and assignments.

    • Fear of failing exams and assignments

    • Fear of not meeting expectations of teachers and parents

    • Fear of not getting a good job after graduation

  • Answered by AI
  • Q5. While your work in BPO, And you will get a job in IT. Which role you choose
  • Ans. 

    I don’t want to change my company because I don’t have much knowledge on IT sector. But in BPO there is so many things to like 1. Interaction 2. Communication and after these I like to work in BPO

  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on a few keys strategies can significantly enhances your changes of Success. Started by tailoring your resume and cover letter each application to highlight how your skills and experiences align with the specific job requirements.
Network is equally important;
Actively connect with the professionals in your field

Finally Organised by track your application follow-up with thanks note, reinforcing your intrest And professionalism

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I excel in communication and problem-solving skills

    • I am proficient in handling customer inquiries and resolving issues efficiently

  • Answered by AI
  • Q2. Why are you choosing this field
  • Ans. 

    I am choosing this field because I enjoy helping people and have strong communication skills.

    • Passion for helping others

    • Strong communication skills

    • Enjoy problem-solving

    • Opportunity for career growth

    • Interest in working in a fast-paced environment

  • Answered by AI
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. First of hr asked about myself.
  • Q2. Then she asked about previous company. Why i left that company? When i left that company?That's all was the questions.
  • Q3. Why did get interest for this job?

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication should have fluent in English. Prompt answering on clients email and chat.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in Oct 2024. There were 4 interview rounds.

Round 1 - Aptitude Test 

Aptitude test are exams that measures persons skills, abilities, and potential to success the ability role.

Round 2 - Coding Test 

Coding test is the technical skill of candidates coding skill.It's a chance for a candidate to demonstrate their ability to code and solve problems within a time limit.

Round 3 - Group Discussion 

A group discussion (GD) is a structured conversation where participants exchange ideas and perspectives on a specific topic. It can be used to assess a person's suitability for admission, scholarship, or a job, or as a qualitative research method to analyze how opinions and attitudes emerge.

Round 4 - Case Study 

Case study is an in-depth analysis of a real-world situation, such as a person, group, event, organization, or phenomenon.

Interview Preparation Tips

Interview preparation tips for other job seekers - An interview invitation means your resume or networking strategy has caught the attention of an organization. Be prepared for the interview.
LinkedIn Groups can be a valuable resource for job seekers. There are groups for almost every type of job seeker, from general job search groups to specialized career change and remote work groups.
Be prepared for anything, act kindly to everyone, and send follow-up emails.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - One-on-one 

(1 Question)

  • Q1. Why should we hire you
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Self intro about yourself
Round 2 - HR 

(2 Questions)

  • Q1. Self intro about yourself
  • Q2. Why did you choose this field

Infotech Interview FAQs

How many rounds are there in Infotech Voice Process interview?
Infotech interview process usually has 1 rounds. The most common rounds in the Infotech interview process are HR.

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