Infosys IT Support Executive Interview Questions and Answers

Q1. What is your hobby
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Q1. Why did you do masters and why have you entered in IT sector
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Q2. Are you able to relocate in gurugram
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Q1. Troubleshooting of network
Ans. 
Troubleshooting network issues involves identifying the problem, isolating the cause, and implementing a solution.
• Check physical connections (cables, ports)

• Verify network settings (IP address, DNS, gateway)

• Use network troubleshooting tools (ping, traceroute)

• Check for network congestion or bandwidth issues

• Update network drivers or firmware

• Restart networking devices (routers, switches)

• Consult network documentation or sup
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Q1. What is IP address
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An IP address is a unique numerical label assigned to each device connected to a computer network.
• IP address stands for Internet Protocol address.

• It is used to identify and locate devices on a network.

• There are two types of IP addresses - IPv4 and IPv6.

• Example of IPv4 address: 192.168.1.1

• Example of IPv6 address: 2001:0db8:85a3:0000:0000:8a2e:0370:7334
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Q2. What is osi model
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The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven distinct layers.
• The OSI model stands for Open Systems Interconnection model

• It helps in understanding how different networking protocols work together

• Each layer has specific functions and communicates with adjacent layers

• Examples of layers include physical layer, data link layer, network layer, e
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Q1. Introduce to yourself
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Q2. What is daily routine
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The daily routine of an IT Support Engineer involves troubleshooting technical issues, providing support to end users, and maintaining IT systems.
• Responding to help desk tickets and resolving technical issues

• Installing and configuring hardware and software

• Providing technical support to end users via phone, email, or in person

• Performing routine maintenance on IT systems

• Documenting solutions and procedures for future ref
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There was a aptitude test for 1 hr.

All aptitude related questions they asked like quantity aptitude reasoning English

All coding related questions from C and java language

Q1. HR normal level questions about your self and your past experience about your family
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Q2. About your self About your family Your past experience Why you choose hcl
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Q3. Where you learn all these skills
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Q4. About there traning
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Q1. What is bsod? What is networking? What is pst and ost fills? How using ost pst fills? What is out look? Some off questions etc
Ans. 
BSOD stands for Blue Screen of Death, a Windows error screen displayed when a system encounters a critical error. Networking refers to the practice of connecting computers and other devices to share resources. PST and OST files are used in Microsoft Outlook to store email data. Outlook is an email client developed by Microsoft.
• BSOD is a Windows error screen that appears when a critical system error occurs.

• Networking in...read more
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Q2. What is printer?
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A printer is a device that produces text or graphics on paper or other media.
• Printers can be connected to computers or networks to produce physical copies of digital documents.

• There are different types of printers such as inkjet, laser, and dot matrix printers.

• Printers can be used for printing documents, photos, labels, and more.

• Common printer manufacturers include HP, Canon, Epson, and Brother.
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Q1. Network problem and desktop support related questions
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Q1. Technical questions for interview
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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Share details of your previous job.
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Q4. Why should we hire you?
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Q5. Why are you looking for a change?
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Q6. Where do you see yourself in 5 years?
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Q7. What are your strengths and weaknesses?
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Q8. Tell me about yourself.
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Q1. VPN related Outlook Related What is DNS what is DHCP how add network printer what is blue screen error scanner issues
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