Indiamart Intermesh Account Manager Client Servicing Interview Questions and Answers

Primary and Secondary B2C and B2B Marketing

Handling customer to the angry state

Q1. Resume is actually your name and other details nothing to worry about resume
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Q2. Your job experience or why you want job in our company
Ans. 
I have relevant job experience and I am interested in working for your company.
• I have worked as a Marketing Executive for the past 5 years, gaining valuable experience in developing and implementing marketing strategies.

• I have successfully managed multiple marketing campaigns, resulting in increased brand awareness and customer engagement.

• I have a strong understanding of market trends and consumer behavior, allowing me...read more
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Q3. Whats your profession from 12 th passout
Ans. 
I have been working as a Marketing Executive since completing my 12th.
• Started my career as a Marketing Executive after completing 12th

• Have gained experience in various marketing strategies and campaigns

• Successfully executed digital marketing campaigns for a leading e-commerce company

• Implemented social media marketing strategies to increase brand awareness and engagement

• Collaborated with cross-functional teams to develo...read more
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Q4. Why should we hire you for job need a valid reason you have no experience
Ans. 
I may not have direct experience, but I possess the skills, knowledge, and enthusiasm to excel in this role.
• I have a strong educational background in marketing and have completed relevant coursework and projects.

• I am a quick learner and have a proven track record of adapting to new environments and industries.

• I have a deep understanding of consumer behavior and market trends through extensive research and analysis.

• I ha...read more
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Q5. Whats your need from company
Ans. 
I need a company that values creativity, encourages innovation, and provides opportunities for growth.
• A company that fosters a collaborative and supportive work environment

• Opportunities for professional development and advancement

• A company that embraces new ideas and encourages creativity

• A company that values work-life balance and employee well-being

• A competitive salary and benefits package
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Q6. How to deal with customer for return product or refund
Ans. 
Dealing with returns and refunds requires empathy, clear communication, and adherence to company policies.
• Listen to the customer's concerns and empathize with their situation.

• Clearly explain the company's return and refund policies.

• Offer solutions that align with the policies and meet the customer's needs.

• Follow up with the customer to ensure their satisfaction.

• Use the opportunity to gather feedback and improve the pro...read more
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Q7. As a customer why we want good quality from online shopping websites
Ans. 
Good quality from online shopping websites is important for customer satisfaction and trust.
• Good quality products ensure customer satisfaction and repeat business.

• Poor quality products can lead to negative reviews and damage to the brand's reputation.

• Customers expect the same quality as they would receive in a physical store.

• Good quality packaging and timely delivery also contribute to a positive customer experience.

• Ex...read more
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Q1. Basic information about my self
Ans. I explained about my studies and college from where i did my studies
Answered Anonymously
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Q1. Introduction and work experience
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Q1. How to last working experience Explain and How to convince the customer and How to situation Handle the issues
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Q2. Tell me About yourself how much experience and what is Role
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Q1. Send me resume ?
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Q2. What is your qualification
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Q1. What is name and why did you join
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Q2. Sell this bag ?
Ans. 
This bag is a versatile and stylish accessory that combines functionality with fashion.
• Made from high-quality materials for durability

• Spacious interior with multiple compartments for organization

• Trendy design that complements any outfit

• Adjustable straps for comfort and convenience
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There was basic quant , english and reasoning questions but the time was very less.

The Gd topic was - Is MBA is essential to be a businessman. Pretty much good topic and a relatable one for me as i am also student of MBA. The gd goes very well for me and i got shortlisted in next round.

Q1. First question was self introduction. Then they ask me about my specialization and one question related to specialization. They ask me about BCG matrix.
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Q2. Another question is about preferred location. Why you choose this location.
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