IKEA Resolution Specialist Interview Questions and Answers for Experienced

Q1. SOP of a retail store.
Ans. 
SOP of a retail store involves various procedures to ensure smooth functioning of the store.
• Opening and closing procedures

• Inventory management

• Customer service protocols

• Cash handling procedures

• Security measures

• Visual merchandising standards

• Employee training and development

• Marketing and promotional activities
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Q2. What does being part of a Team mean to you...?
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Q3. What is one weakness u want to improve...?
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After finishing our training we use to go one store all managers givs us a task..

Q1. How u ll attend the customer wen customers entires
Ans. 
I will attend to the customer promptly and with a friendly demeanor.
• Greet the customer with a smile and ask how you can assist them.

• Listen actively to their needs and concerns.

• Offer solutions or alternatives to meet their needs.

• Thank them for their business and invite them to return.

• Handle any complaints or issues with empathy and professionalism.
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Q1. 7 steps of sales
Ans. 
The 7 steps of sales involve prospecting, qualifying, presenting, handling objections, closing, follow-up, and referral.
• Prospecting: Identifying potential customers or leads.

• Qualifying: Determining if the prospect is a good fit for the product or service.

• Presenting: Showcasing the product or service to the prospect.

• Handling objections: Addressing any concerns or doubts the prospect may have.

• Closing: Securing the sale a...read more
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Q2. Return of investment
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Return on investment (ROI) is a financial metric used to evaluate the efficiency or profitability of an investment.
• ROI is calculated by dividing the net profit of an investment by the initial cost of the investment and expressing the result as a percentage.

• For example, if you invest $100 in a project and it generates a profit of $20, the ROI would be 20% ($20/$100 * 100).

• A higher ROI indicates a more profitable investm...read more
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Q1. 1- About your self. 2- What's your roles and responsibilities. 3- What's your current CTC and expectations.
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Q1. 1- About your self. 2- What's your roles and responsibilities. 3- What's your current CTC and expectations. 4- Why are you leave this Job. 5- Why I hire you. 6- Do you have any questions regarding this com...read more
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Skills test.
1- math's
2- reasoning
3- English

Q1. Tell me about yourself.
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Q1. Tell me about yourself.
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Q2. Why should we hire you
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