IIFL Finance BPO Executive Interview Questions and Answers

To canvas gold loans and other products, we need to identify potential customers and offer them personalized solutions.

• Identify potential customers through market research and customer profiling

• Offer personalized solutions based on their needs and preferences

• Leverage existing customer base for referrals and word-of-mouth marketing

• Use digital marketing channels to reach a wider audience

• Train and motivate sales team to e...read more

I have over 5 years of experience in banking, with a focus on customer service and team management.

• Managed a team of 10 customer service representatives

• Implemented new sales strategies that increased branch revenue by 15%

• Responsible for daily operations, including cash management and compliance

The finance and banking sector lacks stable growth due to various factors.

• Economic instability and fluctuations affect the finance and banking sector.

• Regulatory changes and government policies impact the growth of the sector.

• Technological advancements and digital disruption require constant adaptation.

• Market competition and consolidation affect stability.

• Risk management challenges and financial crises hinder growth.

• Con...read more