IFAnow Operations Executive Interview Questions and Answers

This happened way back in 2016 in Chennai Porur DLF park. The HR went through my 2010 pass out Resume. A senior staff entered the room & spoke with him alone in a sence of annoyance.

Calling me back in.. the HR simply said you can leave. It was a Saturday & I suppose the HR was asked to extend his work shift as they had got unexpected number of attendees then...
I went out like a blank robot but went back to curtiously enquire if there is any reason if rejected.. with etiquette.

But the HR bluntly yelled at me saying : He will resign his job if I Ever got posted anywhere..!! in front of other candidate who I went in with. I was struck dumbfounded & senseless.
For some reason.. I felt I should share this only now... after 7plus years though I did get employed since in good posts. But not doing so well as I expected either. 🙏🏼
Way it goes.! Accenture !! ?

No test nor sample of Soft skill taken..!
If one thinks all this sounds immature.?
You can be sure they will defend this too.

Aptitude test is based on quantitative apptitude, English and computer

Q1. Mostly based on language you know
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Q2. Gave 1 small code to write
Ans. 
Write a small code to reverse a string in an array of strings
• Iterate through each string in the array

• Use built-in functions or write a custom function to reverse each string

• Store the reversed strings back in the array
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Q1. Tell me about yourself
Ans. 
Experienced Operations Executive with a proven track record of optimizing processes and driving efficiency.
• Over 10 years of experience in operations management

• Successfully implemented cost-saving initiatives resulting in 20% reduction in expenses

• Led cross-functional teams to improve workflow and increase productivity

• Strong analytical skills and ability to identify areas for improvement

• Excellent communication and leader
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Q2. Why should I hire you
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The aptitude test will range from hard to medium difficulty.

The group discussion will focus on a national topic.

Q1. Can you describe your family background?
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Q2. What are your salary expectations?
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Q1. Why Join Teleperformance
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Q1. Questions Regarding Your Experience
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At The Online Assignment

Q1. Tell me about ur self
Ans. 
Experienced Operations Executive with a proven track record in optimizing processes and driving efficiency.
• Over 10 years of experience in operations management

• Strong leadership skills with a focus on team collaboration

• Implemented cost-saving initiatives resulting in a 20% increase in profit margins

• Proficient in analyzing data to make informed decisions

• Excellent communication skills in both written and verbal forms
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Q2. Describe ur previous company
Ans. 
My previous company was a multinational technology firm specializing in software development and IT solutions.
• Offered a wide range of software products and services to clients worldwide

• Had a diverse team of developers, project managers, and IT specialists

• Implemented agile methodologies for project management and development

• Collaborated with major tech companies to deliver innovative solutions

• Focused on continuous impro
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Q3. What was ur responsibility of previous company
Ans. 
I was responsible for overseeing daily operations, managing staff, and ensuring efficiency and productivity.
• Managed a team of employees to ensure smooth operations

• Developed and implemented strategies to improve efficiency

• Monitored performance metrics and made adjustments as needed

• Collaborated with other departments to streamline processes
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Q4. What is ur strength and weakness point
Ans. 
Strength: Strong leadership skills. Weakness: Difficulty delegating tasks.
• Strength: Ability to motivate and inspire team members.

• Strength: Effective decision-making and problem-solving skills.

• Weakness: Tendency to take on too much responsibility instead of delegating tasks.

• Weakness: Working on improving delegation skills by trusting team members to handle tasks.
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Q5. What is ur exceptation
Ans. 
My expectation is to lead a team towards operational excellence by implementing efficient processes and strategies.
• To effectively communicate with team members and stakeholders to ensure alignment on goals and objectives

• To continuously analyze and improve operational processes to increase efficiency and productivity

• To develop and implement strategic plans to drive business growth and success

• To foster a positive and col...read more
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Q1. Are you comfortable in night shift and do you have experienced in international process?
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Q1. Introduction and related to experience
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Q1. Can you introduce yourself
Ans. 
Experienced Operations Executive with a track record of optimizing processes and driving efficiency.
• Over 10 years of experience in operations management

• Implemented cost-saving measures resulting in a 20% increase in profit margins

• Led cross-functional teams to successfully launch new products

• Strong analytical and problem-solving skills

• Proficient in project management and process improvement methodologies
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Q2. Tell us about your old job
Ans. 
I was responsible for overseeing daily operations, managing staff, and ensuring efficiency and productivity.
• Managed a team of 20 employees

• Implemented new processes to improve efficiency

• Analyzed data to identify areas for improvement

• Collaborated with other departments to streamline operations
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Q1. Why do you want to leave tha job
Ans. 
Seeking new challenges and growth opportunities
• Looking for a new challenge to further develop my skills and experience

• Interested in exploring new opportunities for career advancement

• Seeking a more dynamic and fast-paced work environment

• Want to broaden my industry knowledge and expertise

• Desire to work with a more innovative and forward-thinking team
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Q2. What is your weekness
Ans. 
One of my weaknesses is that I can be overly critical of my own work.
• I tend to be a perfectionist and can spend too much time on a task to ensure it is flawless.

• I sometimes struggle with delegating tasks because I want to make sure they are done correctly.

• I am working on improving my ability to accept constructive criticism and not take it personally.
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I don't know .but exam is helpful

Q1. Job relates.how to improve customer complain
Ans. 
Complain ko smjhe aur unko customer care se agr ho jaye to usse connect krke solve krwaungi.
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Q2. How to manage customer complain
Ans. 
Customer complaints can be managed by listening to their concerns, offering solutions, and following up to ensure satisfaction.
• Listen actively to the customer's complaint without interrupting

• Apologize for the inconvenience caused and empathize with the customer

• Offer a solution or compensation to address the issue

• Follow up with the customer to ensure their satisfaction and prevent future complaints
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Q3. How to growing up
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Q4. How to customer meet
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Q5. How to provide good service
Ans. 
Providing good service involves understanding customer needs, delivering quality products/services, being responsive and reliable.
• Understand customer needs and preferences

• Deliver quality products/services

• Be responsive and reliable

• Provide personalized attention and follow-up

• Seek feedback and continuously improve

• Train and empower employees to deliver excellent service
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