50+ TCS Interview Questions and Answers

Customer service is the assistance and support provided to customers before, during, and after a purchase. BPO stands for Business Process Outsourcing.

• Customer service involves addressing customer queries, complaints, and providing solutions to their problems.

• It includes providing information about products and services, processing orders, and handling returns and refunds.

• BPO refers to outsourcing non-core business processes to a third-party service provider, such as customer...read more

Air pollution is the presence of harmful substances in the air we breathe.

• Air pollution can come from natural sources like wildfires or volcanic eruptions, but is mostly caused by human activities like burning fossil fuels and industrial processes.

• Common air pollutants include carbon monoxide, sulfur dioxide, nitrogen oxides, and particulate matter.

• Air pollution can have serious health effects, including respiratory problems, heart disease, and cancer.

• Efforts to reduce air po...read more

Content moderation is the process of monitoring and reviewing user-generated content to ensure it meets certain standards.

• It involves reviewing user-generated content such as comments, posts, and images

• The goal is to ensure that the content is appropriate, legal, and does not violate any policies

• Moderators may use automated tools or manually review content

• Examples include social media platforms, online forums, and e-commerce websites

Black Lives Matter is a social movement that advocates for the rights and equality of black people.

• Black Lives Matter was founded in 2013 after the acquittal of George Zimmerman in the shooting death of Trayvon Martin.

• The movement gained national attention in 2014 after the deaths of Michael Brown and Eric Garner.

• Black Lives Matter protests have taken place across the United States and around the world.

• The movement seeks to address systemic racism and police brutality against...read more

BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Customer service is the support provided to customers before, during, and after a purchase.

• BPO involves outsourcing specific business processes to third-party service providers

• Customer service is the assistance provided to customers before, during, and after a purchase

• BPO companies often handle customer service operations for other bus...read more

The importance of effective communication in customer care

• Effective communication builds trust and rapport with customers

• Active listening is key to understanding customer needs and concerns

• Clear and concise communication helps in resolving issues efficiently

• Empathy and patience are essential in customer interactions

• Using positive language and tone can enhance customer satisfaction

• Providing timely updates and follow-ups shows commitment to customer care

Technical support is assistance provided to users of technology products or services to help them solve technical issues or problems.

• Technical support involves troubleshooting technical issues faced by customers.

• It may include providing guidance on how to use a product or service effectively.

• Technical support can be provided through various channels such as phone, email, chat, or in-person.

• Examples of technical support include helping a customer set up a new software program ...read more

Shrinkage and attrition can be calculated by analyzing data on employee turnover and productivity.

• Shrinkage is calculated by dividing the total hours lost due to employee absence or unproductive time by the total scheduled hours.

• Attrition is calculated by dividing the number of employees who leave the company by the average number of employees during a specific period.

• Data on employee attendance, productivity, and turnover is required to calculate shrinkage and attrition.

• Shri...read more

I will do sales and manage customers by building strong relationships, understanding their needs, and providing excellent service.

• Building strong relationships with customers

• Understanding customer needs and preferences

• Providing excellent customer service

• Identifying opportunities for upselling or cross-selling

• Resolving customer complaints and issues

• Maintaining accurate customer records and documentation

• Collaborating with sales and marketing teams

• Keeping up-to-date with product...read more

Customer support focuses on assisting customers with their inquiries and issues, while sales involves promoting and selling products or services to customers.

• Customer support involves addressing customer inquiries, concerns, and issues.

• Sales involves promoting and selling products or services to customers.

• Customer support aims to provide assistance and resolve problems, while sales aims to generate revenue.

• Customer support requires strong communication and problem-solving ski...read more

Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

• Customer service involves actively listening to customers and addressing their concerns.

• It requires empathy and patience to handle difficult situations.

• Providing timely and accurate information to customers is crucial.

• Going above and beyond to exceed customer expectations can lead to customer loyalty.

• Examples of customer service include answering phone calls, resp...read more

To increase sales numbers, focus on customer needs, improve marketing strategies, and incentivize sales teams.

• Identify customer needs and tailor products/services accordingly

• Improve marketing strategies to reach target audience effectively

• Incentivize sales teams with bonuses or commissions for meeting/exceeding targets

• Offer promotions or discounts to attract new customers and retain existing ones

Parameters to assume about fraud txns

• Transaction amount

• Transaction location

• Transaction frequency

• Transaction type

• User behavior

• Device used for transaction

• IP address

• Time of transaction

Bottom quartile agents can be managed by providing regular feedback, coaching, training, and setting clear expectations.

• Regularly monitor their performance and provide feedback

• Identify their strengths and weaknesses and provide coaching and training accordingly

• Set clear expectations and goals for improvement

• Recognize and reward their progress and achievements

• Provide additional support and resources if needed

Python, R, SQL are the best computer languages/skills required for a job in finance.

• Python is used for data analysis and visualization

• R is used for statistical analysis and modeling

• SQL is used for database management and querying

• Knowledge of Excel and VBA is also beneficial

• Understanding of financial concepts and markets is essential

The seven QC tools are basic tools for process improvement. They are: Check Sheet, Control Chart, Histogram, Pareto Chart, Scatter Diagram, Stratification, and Fishbone Diagram.

• Check Sheet: Used to collect and organize data.

• Control Chart: Used to monitor and control a process over time.

• Histogram: Used to show the distribution of data.

• Pareto Chart: Used to identify the most frequent problems or causes.

• Scatter Diagram: Used to show the relationship between two variables.

• Stratif...read more

The minimum number of audits I do per day depends on the scope and complexity of the project.

• The number of audits per day varies depending on the project requirements.

• I prioritize quality over quantity, so I focus on conducting thorough audits.

• I ensure that all necessary audits are completed within the given timeframe.

• I maintain accurate records of all audits conducted.

• I continuously evaluate and improve the audit process to ensure its effectiveness.

I would listen actively, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.

• Remain calm and professional

• Listen actively and let the customer vent their frustrations

• Empathize with their situation and apologize for any inconvenience caused

• Offer a solution to their problem and follow up to ensure their satisfaction

• If necessary, escalate the issue to a supervisor or manager

Credit card is a plastic card that allows you to borrow money from a bank or financial institution to make purchases.

• Credit cards have a credit limit, which is the maximum amount of money you can borrow.

• Interest is charged on the amount borrowed if not paid in full by the due date.

• Credit cards offer rewards and cashback programs to incentivize usage.

• Credit cards can be used for online purchases, travel bookings, and other transactions.

• Credit card fraud is a common issue, and ...read more

Global warming refers to the long-term increase in Earth's average surface temperature due to human activities.

• Global warming is caused by the release of greenhouse gases, such as carbon dioxide and methane, into the atmosphere.

• These gases trap heat from the sun and cause the Earth's temperature to rise.

• Human activities that contribute to global warming include burning fossil fuels, deforestation, and industrial processes.

• The effects of global warming include rising sea level...read more

Customer service involves providing assistance and support to customers to ensure their satisfaction and loyalty.

• Customer service is about meeting the needs and expectations of customers

• It involves actively listening to customers and addressing their concerns

• Providing timely and accurate information to customers is essential

• Building rapport and relationships with customers to enhance their experience

• Resolving customer issues and complaints effectively is a key aspect of custo...read more

I would listen to their concerns, empathize with their situation, and offer a solution to their problem.

• Remain calm and professional

• Listen actively to their complaints

• Empathize with their situation

• Apologize for any inconvenience caused

• Offer a solution to their problem

• Follow up to ensure their satisfaction

BPO industry refers to the outsourcing of non-core business functions to third-party service providers.

• BPO stands for Business Process Outsourcing

• It involves contracting out non-core business functions to third-party service providers

• Examples include customer service, technical support, data entry, and accounting

• BPO services can be provided onshore, nearshore, or offshore

• India is a major player in the global BPO industry

Chargebacks are raised when a customer disputes a transaction and requests a refund from their bank.

• Chargebacks are typically raised when a customer does not recognize a charge on their statement or believes the transaction was fraudulent.

• Chargebacks can also be raised if the customer did not receive the product or service they paid for.

• As a fraud analyst, it is important to investigate chargebacks to determine if they are legitimate or if they are part of a larger fraud sche...read more

I am knowledgeable about the educational counseling process and have experience in providing excellent customer service.

• I am familiar with the steps involved in educational counseling, such as assessing students' needs, providing information on educational options, and assisting with the application process.

• I prioritize active listening and empathy when attending to customers, ensuring their needs are understood and addressed effectively.

• I have a strong background in educatio...read more

My salary expectation is negotiable based on the job responsibilities and market standards.

• I am open to discussing the salary range for this position.

• I have researched the market standards for this role and expect a fair compensation.

• I am looking for a salary that reflects my skills and experience.

• I am willing to consider other benefits and perks as part of the compensation package.

Credit and customer relation is crucial as it impacts customer's purchasing power and financial stability.

• Credit allows customers to make purchases beyond their immediate financial means

• Customers with good credit are more likely to be approved for loans and other financial products

• Poor credit can lead to higher interest rates and limited access to credit

• Maintaining a good credit score is important for long-term financial health

AHT is calculated by dividing the total talk time and total number of calls handled by an agent.

• Add up the total talk time for a specific period

• Add up the total number of calls handled by an agent during that period

• Divide the total talk time by the total number of calls handled

• The result is the AHT for that period

Credit increases the balance in an account, while debit decreases the balance.

• Credit adds funds to an account, while debit removes funds.

• Credit is money received, while debit is money paid out.

• Credit increases liabilities or equity, while debit decreases them.

The expected salary for a BPO Executive varies depending on experience, skills, and company policies.

• Expected salary can range from entry-level to senior positions

• Factors such as location, industry, and company size can also impact salary

• Candidates can research average salaries for BPO Executives in their area for a better understanding

Rapido is a bike taxi service operating in India.

• Bike taxi service

• Operates in India

• Offers quick and convenient rides

A router is a networking device that forwards data packets between computer networks. A switch is a networking device that connects devices together on a computer network.

• A router connects multiple networks and determines the best path for data to travel between them.

• A switch connects devices on a network and directs data to the correct device.

• Routers use IP addresses to route data, while switches use MAC addresses to direct data.

• Examples of routers include Cisco, Netgear, an...read more

Shrinkage can be controlled through effective inventory management, staff training, implementing security measures, and conducting regular audits.

• Implementing strict inventory control measures to track stock levels and identify discrepancies

• Training staff on proper procedures for handling inventory and detecting theft

• Installing security measures such as surveillance cameras, security tags, and access controls

• Conducting regular audits to identify areas of potential shrinkage a...read more

I would listen to their concerns, empathize with their frustration, offer solutions, and follow up to ensure their satisfaction.

• Listen actively to understand the root of their frustration

• Empathize with their feelings and show understanding

• Offer solutions or alternatives to address their concerns

• Follow up to ensure their satisfaction and resolve any remaining issues

Customer service involves providing assistance and support to customers to meet their needs and ensure satisfaction.

• Customer service is about understanding and meeting the needs of customers

• It involves providing assistance and support to customers

• Customer service aims to ensure customer satisfaction

• Effective communication and problem-solving skills are essential in customer service

• Examples: helping a customer with a product issue, answering inquiries, resolving complaints

Credit card and debit card are payment cards issued by financial institutions for making purchases and transactions.

• Credit card allows users to borrow money from the card issuer up to a certain limit, which must be paid back with interest.

• Debit card deducts funds directly from the user's bank account when making a purchase.

• Credit cards often come with rewards and benefits, while debit cards do not.

• Both cards can be used for online and in-person transactions.

• Examples: Visa, Ma...read more

OST and PST are file formats used by Microsoft Outlook to store email data.

• OST stands for Offline Storage Table and is used for storing email data when Outlook is in offline mode.

• PST stands for Personal Storage Table and is used for storing email data on a local computer.

• OST files are created automatically when Outlook is configured to use Cached Exchange Mode.

• PST files can be created manually by the user to store email data locally.

• Both OST and PST files can be imported and ...read more

Customers are individuals or organizations who purchase goods or services from a business.

• Customers have unique needs and preferences

• Building relationships with customers is important for long-term success

• Customer satisfaction is crucial for repeat business

• Understanding customer behavior and trends can inform business decisions

• Customer feedback can be used to improve products and services

KPIs (Key Performance Indicators) are measurable values that demonstrate how effectively a company is achieving key business objectives. KRAs (Key Result Areas) are specific areas in which an individual or team must perform in order to achieve their KPIs.

• KPIs are quantifiable metrics used to evaluate the success of an organization, team, or individual in reaching their goals.

• KRAs are specific areas of responsibility that are crucial for achieving the desired outcomes.

• Examples...read more

I can tell you about a time when you provided exceptional customer service.

• I once had a customer who was frustrated with a product issue

• I listened to their concerns and empathized with their situation

• I offered a solution that exceeded their expectations

• The customer was grateful and left a positive review

Our process involves identifying customer needs, providing solutions, and ensuring customer satisfaction.

• Identify customer needs through active listening and questioning

• Provide solutions and options based on customer needs

• Ensure customer satisfaction through follow-up and resolution

• Document customer interactions and feedback for future reference

By implementing advanced fraud detection tools and monitoring transactions for suspicious activities.

• Implementing AI and machine learning algorithms to detect patterns of fraudulent behavior

• Monitoring transactions for unusual activity such as large withdrawals or transfers to unfamiliar accounts

• Utilizing biometric authentication methods to verify the identity of customers

• Regularly updating security protocols and educating staff on fraud prevention techniques

Types of fraud in transactions include identity theft, credit card fraud, and money laundering.

• Identity theft: When someone steals personal information to commit fraud.

• Credit card fraud: Unauthorized use of credit card information to make purchases.

• Money laundering: Process of making illegally obtained money appear legitimate.

• Phishing scams: Fraudulent attempts to obtain sensitive information through email or fake websites.

• Account takeover: Unauthorized access to someone's ac...read more

The topic of climate change is a pressing issue that affects the entire planet.

• Climate change refers to long-term changes in temperature, precipitation, and other atmospheric conditions.

• Human activities, such as burning fossil fuels and deforestation, contribute to the greenhouse effect and global warming.

• Impacts of climate change include rising sea levels, extreme weather events, and loss of biodiversity.

• Efforts to combat climate change include reducing carbon emissions, tra...read more

Online games are digital games that can be played over the internet.

• Online games can be played on various platforms such as PC, mobile, and gaming consoles.

• They can be single-player or multiplayer games.

• Some popular online games include Fortnite, League of Legends, and Minecraft.

• Online games can be free-to-play or require a subscription or one-time purchase.

• They can also have in-game purchases for virtual items or currency.

• Online gaming has become a popular form of entertainm...read more

Row level security restricts data access at the row level based on user roles or criteria.

• Row level security limits data access to specific rows based on user roles or criteria

• It ensures that users can only see the data they are authorized to access

• Examples include restricting a sales manager to only see data for their assigned region

Schedule refresh is a feature in Power BI that automatically updates data at specified intervals.

• Allows users to set up a schedule for data refresh in Power BI Service

• Ensures that reports and dashboards always display the most up-to-date information

• Can be configured to refresh data from various data sources such as SQL databases, Excel files, etc.

Efficiently filtering the process involves streamlining operations to improve productivity and reduce waste.

• Identify bottlenecks in the current process

• Implement automation where possible

• Regularly review and optimize workflows

• Train employees on efficient processes

• Utilize technology to streamline operations

My goal is to become a successful financial advisor and help clients achieve their financial goals.

• To provide personalized financial advice to clients

• To help clients create and implement effective financial plans

• To continuously stay updated with the latest market trends and investment strategies

• To build long-term relationships with clients based on trust and transparency