IDFC FIRST Bank Customer experience Manager Interview Questions and Answers

Calling line is the telephone number from which a call is being made.

• Calling line is the number displayed on the recipient's phone when receiving a call.

• It helps identify the caller and allows the recipient to decide whether to answer the call.

• Calling line identification can be blocked or withheld by the caller.

• Some phone systems allow for the display of the calling line name in addition to the number.

Collection is the process of contacting customers who have overdue payments to remind them to pay.

• Collection involves contacting customers with overdue payments

• It may involve sending reminders via phone calls, emails, or letters

• Collection agents may negotiate payment plans with customers

• Collection helps recover outstanding debts and improve cash flow

Banking process in calling involves providing customer service and assistance over the phone.

• Answering customer inquiries and resolving issues

• Verifying customer identities for security purposes

• Assisting with account transactions and transfers

• Providing information on products and services

• Offering support for online and mobile banking