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IDC Technologies Desktop Support Engineer 2 Interview Questions and Answers

Updated 31 Jul 2024

IDC Technologies Desktop Support Engineer 2 Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. What's about yourself
  • Ans. 

    I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.

    • Over 5 years of experience in providing desktop support to end users

    • Proficient in diagnosing hardware and software problems

    • Skilled in setting up and configuring computer systems and peripherals

    • Excellent communication and customer service skills

    • Certified in ITIL and CompTIA A+

  • Answered by AI
  • Q2. Technical questions
  • Q3. VLAN , O365office , Domain join network problem DNS , DHCP , AD,OS installation, system mapping and Hardening laptop (Audit) etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - It's good knowledge and job responsibilities Good experience technical.

Interview questions from similar companies

I applied via Referral and was interviewed in Jun 2022. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. How to Asset manage ?
  • Ans. 

    Asset management involves tracking and maintaining an organization's physical and digital assets.

    • Create an inventory of all assets, including hardware, software, and licenses.

    • Assign unique identifiers to each asset for easy tracking.

    • Implement a centralized database or system to store asset information.

    • Regularly update asset records to reflect changes, such as additions, removals, or transfers.

    • Perform audits to ensure a...

  • Answered by AI
  • Q2. What's steps are perform when you recieved call of my system in not on?
  • Ans. 

    When receiving a call that a system is not on, perform the following steps:

    • Verify if the power cable is properly connected

    • Check if the power outlet is functioning

    • Ensure the power button is pressed or try a different power source

    • Inspect the power supply unit for any issues

    • Test the system with a different power cable or adapter

  • Answered by AI

Interview Preparation Tips

Topics to prepare for CMS IT Services Desktop Support Engineer 2 interview:
  • Hardware Troubleshooting
  • Basic network troubleshooting steps
  • Aware about latest technologies
  • Windows 10 issues troubleshootin
Interview preparation tips for other job seekers - Give a simple answer of true the point. Before interview you should prepare with troubleshoot steps.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jan 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

All about profit, percentages,desicion making, English grammar etc

Round 3 - Technical 

(3 Questions)

  • Q1. Questions about C ,C++,Java
  • Q2. Simple basic questions
  • Q3. Basic questions of C,C++,Java
Round 4 - HR 

(1 Question)

  • Q1. About my self and asked Narrate A Story

Interview Preparation Tips

Topics to prepare for ITC Infotech Desktop Support Engineer interview:
  • Programming
  • Java
  • Information Technology
Interview preparation tips for other job seekers - 1. Team work, Time management .
2. Self Satisfaction in work is more important.
3. Good communication skills
4. Thinking Skills.
All the best 😊
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What are your strength and weaknesses?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Technical 

(4 Questions)

  • Q1. Tell me your self introduction
  • Ans. 

    I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.

    • Experienced in providing technical support to end users

    • Proficient in diagnosing and resolving hardware and software issues

    • Skilled in setting up and configuring computer systems and networks

  • Answered by AI
  • Q2. What is DNS
  • Ans. 

    DNS stands for Domain Name System, which translates domain names to IP addresses.

    • DNS is like a phone book for the internet, translating human-readable domain names (like google.com) to IP addresses (like 172.217.3.206).

    • It helps users access websites and other online services by translating domain names into IP addresses that computers can understand.

    • DNS also helps with email delivery, ensuring that emails are sent to t...

  • Answered by AI
  • Q3. What is letest version of windows
  • Ans. 

    The latest version of Windows is Windows 11.

    • Windows 11 is the latest version of the Windows operating system.

    • It was officially released on October 5, 2021.

    • Windows 11 introduces a new design, improved performance, and new features like Snap Layouts and Snap Groups.

  • Answered by AI
  • Q4. How to be configured office 365
  • Ans. 

    Office 365 can be configured by setting up user accounts, assigning licenses, configuring email settings, and setting up security measures.

    • Set up user accounts by adding users in the admin portal

    • Assign licenses to users based on their roles and needs

    • Configure email settings such as setting up mailboxes, distribution lists, and email forwarding

    • Set up security measures like enabling multi-factor authentication and settin

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Get your resume right when applying for a
job
A few things are very important while giving an interview

I applied via Naukri.com

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 
Round 3 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Infotech company big company and the big appourtunity of life
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is a DHCP server, and what is an APIPA address?
  • Ans. 

    A DHCP server assigns IP addresses to devices on a network, while an APIPA address is a self-assigned IP address when DHCP is not available.

    • DHCP server automatically assigns IP addresses to devices on a network

    • APIPA address is a self-assigned IP address when DHCP server is not available

    • APIPA addresses are in the range of 169.254.0.1 to 169.254.255.254

  • Answered by AI
  • Q2. What is Active Directory Domain Services (AD DS)?
  • Ans. 

    AD DS is a service provided by Microsoft Windows Server that allows administrators to manage and store information about network resources.

    • Centralized management of network resources

    • Stores information about users, computers, and other network objects

    • Allows for authentication and authorization of users and computers

    • Facilitates group policy management

    • Enables single sign-on for users across network resources

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Answering is better than my selection.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self
  • Ans. 

    Experienced Desktop Support Engineer with strong troubleshooting skills and a passion for technology.

    • Over 5 years of experience providing technical support for desktops, laptops, and mobile devices

    • Proficient in diagnosing hardware and software issues, resolving network connectivity problems

    • Skilled in installing and configuring operating systems, software applications, and peripherals

    • Excellent customer service skills, a...

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Basis about computer issue
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - Technical 

(1 Question)

  • Q1. Networking Os troubleshooting Os instalation Hardware troubleshooting
Round 2 - HR 
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - There are always requirements for the CMS in IT support; therefore, when joining a company, it is important to negotiate a good salary. This is because once you are employed, obtaining a salary increase can be challenging. Hence, it is advisable to request a higher salary upon joining.

IDC Technologies Interview FAQs

How many rounds are there in IDC Technologies Desktop Support Engineer 2 interview?
IDC Technologies interview process usually has 1 rounds. The most common rounds in the IDC Technologies interview process are HR.
What are the top questions asked in IDC Technologies Desktop Support Engineer 2 interview?

Some of the top questions asked at the IDC Technologies Desktop Support Engineer 2 interview -

  1. VLAN , O365office , Domain join network problem DNS , DHCP , AD,OS installation...read more
  2. Technical questi...read more

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IDC Technologies Desktop Support Engineer 2 Interview Process

based on 1 interview

Interview experience

3
  
Average
View more

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IDC Technologies Desktop Support Engineer 2 Salary
based on 6 salaries
₹2.2 L/yr - ₹4 L/yr
8% less than the average Desktop Support Engineer 2 Salary in India
View more details

IDC Technologies Desktop Support Engineer 2 Reviews and Ratings

based on 1 review

1.0/5

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1.0

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1.0

Work-life balance

1.0

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1.0

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1.0

Company culture

1.0

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1.0

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