IDC Technologies Desktop Support Engineer Interview Questions and Answers

Q1. Networking questions OSI models and CCNA Questions
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Q2. Laptop Desktop and Troubleshooting Windows and Linux Commands
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Please provide a detailed scenario explanation of a specific incident, along with the solution and root cause analysis (RCA).

Q1. HR General Questions
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Q1. What is your role and responsibilities
Ans. 
As a Desktop Support Engineer, I provide technical assistance and support for computer systems and users in an organization.
• Troubleshoot hardware and software issues, such as resolving printer connectivity problems.

• Install and configure operating systems and applications, like setting up Windows 10 on new machines.

• Provide user support through various channels, including phone, email, and in-person assistance.

• Maintain i...read more
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Q2. What is vpn
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A VPN (Virtual Private Network) creates a secure connection over the internet, protecting data and privacy.
• Encrypts internet traffic to protect data from eavesdroppers.

• Allows remote access to a private network, useful for employees working from home.

• Bypasses geo-restrictions, enabling access to content unavailable in certain regions (e.g., streaming services).

• Commonly used in corporate environments to secure sensitive ...read more
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Q1. What is expected salary
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Q2. When you will be joining
Ans. 
I am available to join immediately or as per your requirement, ensuring a smooth transition into the role.
• I can start immediately if needed, allowing for quick onboarding.

• If you have a specific start date in mind, I can accommodate that as well.

• I am flexible and can adjust my schedule to meet the team's needs.
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Q1. Tell me about yourself.
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