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IDC Technologies Desktop Support Engineer Interview Questions and Answers

Updated 21 Jan 2025

IDC Technologies Desktop Support Engineer Interview Experiences

5 interviews found

Desktop Support Engineer Interview Questions & Answers

user image vineeth maslekar

posted on 21 Jan 2025

Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2024. There were 3 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Networking questions OSI models and CCNA Questions
  • Q2. Laptop Desktop and Troubleshooting Windows and Linux Commands
Round 2 - Case Study 

Please provide a detailed scenario explanation of a specific incident, along with the solution and root cause analysis (RCA).

Round 3 - One-on-one 

(1 Question)

  • Q1. HR General Questions

I applied via Naukri.com and was interviewed in May 2021. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. About vpn and sccm and encryption.
  • Q2. About ticketing tool and antivirus installation and updation.
  • Q3. Outlook configuration and troubleshooting on exchange and O365.
  • Ans. 

    Outlook configuration and troubleshooting on exchange and O365.

    • For Exchange, check if the user has the correct permissions and mailbox size limit

    • For O365, check if the user has the correct license and if the account is synced properly

    • Check if the Outlook profile is corrupt and try creating a new one

    • Check if there are any add-ins causing issues

    • Check if there are any network connectivity issues

    • Check if there are any upda...

  • Answered by AI
  • Q4. About Multifactor Authentication.
  • Q5. What's Event viewer.
  • Ans. 

    Event Viewer is a Windows tool that logs system events and errors.

    • It provides detailed information about system events, errors, and warnings.

    • It can be used to troubleshoot issues with hardware, software, and drivers.

    • It has three main logs: Application, Security, and System.

    • Each log contains different types of events, such as Information, Warning, and Error.

    • Events can be filtered and sorted based on various criteria, su

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - You need to stay calm and should apply presence of mind. Go through with the job description and prepare accordingly.

Skills evaluated in this interview

Desktop Support Engineer Interview Questions Asked at Other Companies

asked in HCLTech
Q1. What is APIPA? WHAT IS SUBNETMASK? DIFFERENCE BETWEEB IPv4 and IP ... read more
asked in HCLTech
Q2. Diffrence between router and switch? Differnce between TCP AND UD ... read more
Q3. 1) What is Difference between shared printer and network printer?
asked in HCLTech
Q4. What is outlook?, how to configure outlook?
asked in Wipro
Q5. How to rectify data recovery, dual monitor connection

I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Best company paying salary on time good coordination with hr overall best company.
Round 1 - HR 

(3 Questions)

  • Q1. What is your family background?
  • Q2. What are your strengths and weaknesses?
  • Q3. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Knowledge basic hardware and software.

IDC Technologies interview questions for designations

 Desktop Support Engineer L2

 (2)

 Desktop Support Engineer 2

 (1)

 Technical Helpdesk Engineer

 (1)

 Network Support Engineer L1

 (1)

 Production Support Engineer2

 (1)

 Network Engineer

 (2)

 Network Engineer L1

 (1)

 Voice Network Engineer

 (1)

I applied via Naukri.com and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Related my profile all the questions

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was a technical one it lasted for about one hour

Interview questions from similar companies

I was interviewed in Sep 2017.

Interview Questionnaire 

4 Questions

  • Q1. Technical interview take by client technical person actually they are hiring for another client so they took total 3 technical round and final will HR round
  • Q2. Asking about life cycle of Dot net mvc contols entity frame work and SQL queries
  • Q3. Problem based on oops and SQL queries outputs
  • Q4. Basic questions about my self ,salary discussion basic formalities form I have to fill up

Interview Preparation Tips

Round: Test
Experience: There were around 15 objective question that includes mvc, c#.net and SQL server. It was very simple question like different types of filters,Acton results in mvc. Basic oops concept and dot net web page regarding

Round: Resume Shortlist
Experience: After completing test round another was technical round discussed maily for mvc and SQL server questions. Around 30 mint discussion. After qualify this round another round will start from client technical staff.

General Tips: It was for 2-3 year experience person very simple to crack but focus on you which profile you are looking for study interview questions from net
Skills: Dot net mve oops concept jQuery and SQL server

I applied via Referral

Interview Questionnaire 

5 Questions

  • Q1. You have knowledge of data structure? Tell me about it
  • Ans. 

    Data structures are a way to organize and store data efficiently.

    • Data structures are used to store and manipulate data in a structured manner.

    • They provide different ways to access and perform operations on the data.

    • Examples include arrays, linked lists, stacks, queues, trees, and graphs.

  • Answered by AI
  • Q2. Tell me something about your major project
  • Ans. 

    Developed a web-based project management tool for tracking tasks and deadlines

    • Used React.js for front-end development

    • Implemented RESTful APIs using Node.js and Express for back-end

    • Utilized MongoDB for database management

    • Incorporated user authentication and authorization features

    • Integrated real-time notifications using Socket.io

  • Answered by AI
  • Q3. What is your name ?
  • Ans. 

    My name is John Smith.

    • Full name is John Smith

    • Common name in English-speaking countries

    • Easy to remember and pronounce

  • Answered by AI
  • Q4. What does my name mean?
  • Ans. 

    The question is unrelated to the medical field and is not a puzzle or riddle.

    • The question is asking about the meaning of the interviewer's name.

    • You can ask the interviewer about the origin or cultural significance of their name.

    • You can also mention that names often have different meanings in different languages or cultures.

  • Answered by AI
  • Q5. What are your strenghts?
  • Ans. 

    My strengths include problem-solving skills, attention to detail, and strong communication abilities.

    • Strong problem-solving skills - I enjoy tackling complex issues and finding creative solutions.

    • Attention to detail - I am meticulous in my work and strive for accuracy in all tasks.

    • Strong communication abilities - I can effectively convey ideas and collaborate with team members.

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: The written test of hexaware was way more tough than i thought. Basically you will see on other website that hexaware written test is easy but it was not trust me. So talking more about my test there were 4 sections verbal, aptitude, analytical reasoning and technical also. I am a electronics and communication student so there were technical question from my field of study only but for IT and Computer Science there were programming questions. And there is 10 mins of essay writting also.
Tips: Be prepare for anything. Dont judge the written exam will be easy or tough anything can happen and prepare your best.
Duration: 60 minutes
Total Questions: 75

Round: Group Discussion
Experience: Well, i think my group discussion topic was easy but the only problem was that every person is fully aware of that topic so thought process has become very simple. But still somehow i manage to clear this round also.
Tips: Be calm and if you dont know about some topic so wait for few minutes and listen what others are saYing . The HR will only be checking your communication skills.
Duration: 10 mins minutes

Round: Technical Interview
Experience: I am an EC student so there were very basic question of c and data structure programming and from my field he only asked about my project work and keep asking question from it. I guess he was checking my patience.

Round: HR Interview
Experience: The HR round was quite good. The question was really very basic from my family and strengths and weakness. But i dont know why he asked me a question of c programming and he asked me to make a program generally i have never heard that in HR interview, the HR asking you a technical question but anything can happen .
Tips: Keep yourself calm . Keep wide knowledge of your field.

Skills: Basic C/C++, Communication, Ability To Deliver On A Project, Ability To Work In A Team, Ability To Deliver On A Project, Advance Communication, Confidence
College Name: IPS College of Technology & Management
Motivation: Hexaware is globally recognised company plus its an MNC.

Skills evaluated in this interview

Interview Preparation Tips

Round: Group Discussion
Experience: The result were announced just after the session. The basis of selection was confidence & communication skill as usual.
It was mostly a nice & health discussion.
Tips: Talk short & precise.
Use your hands in explanations.
Dont argue just discuss
Duration: 15 min minutes

Round: Technical Interview
Experience: Questions from c programming, database management, c++, data structure were asked. The HR was trying to confuse and showing confidence was important.

Tips: Answer with confidence
Dont say directly NO to a question

Round: HR Interview
Experience: It was all about confidence and your ability to converse.
HR asked me about myself and why did i want to join the firm etc.
He was mostly looking for a positive attitude.
Tips: Keep a smile.
Converse well & again be confident.
Confidence is the key but overconfidence is bad.

General Tips: Keep your cool
Be confident
Have a positive approach
Skill Tips: Prepare well for Interview
Be confident about wat you know.
Skills: Programming, positive attitude, Confidence
College Name: Gandhi Institute Of Engineering And Technology
Motivation: It is a MNC.
Growth will be good
Future scopes are high

Interview Preparation Tips

College Name: Vidyalankar Institute Of Technology

Interview Questionnaire 

11 Questions

  • Q1. Hobbies: Drawing. Asked about drawing and pencil shading. Draw in next 5 mins something great to impress me else rejected
  • Q2. Sketch my face
  • Q3. If you are told to do a job of a peon for the company will you?
  • Q4. Remove all the pcs from the lab and keep in other lab RIGHT NOW?
  • Ans. 

    Yes, I can remove all the pcs from the lab and keep them in another lab right now.

    • Ensure all the necessary equipment and tools are available for the move

    • Coordinate with the lab staff to ensure a smooth transition

    • Label and document each PC for easy identification and setup in the new lab

    • Ensure proper packaging and handling to prevent any damage during the move

  • Answered by AI
  • Q5. Impress me with your talents
  • Q6. If a person asks you on a construction site to pick up bricks will you?
  • Q7. How crazy are you?
  • Q8. Show me how crazy are you in next 5 mins?
  • Q9. Write down Fibonacci series and also explain pseudo code for it?
  • Ans. 

    Fibonacci series is a sequence of numbers where each number is the sum of the two preceding ones.

    • The first two numbers of the series are always 0 and 1

    • The next number is the sum of the previous two numbers

    • The series goes on infinitely: 0, 1, 1, 2, 3, 5, 8, 13, 21, 34, 55, 89, 144, ...

    • Pseudo code: 1. Initialize variables a=0, b=1, c=0 2. Print a and b 3. Repeat steps 4-6 until desired number of terms 4. c=a+b 5. Pr

  • Answered by AI
  • Q10. Write algorithm for matrix multiplication?
  • Ans. 

    Algorithm for matrix multiplication

    • Create a result matrix with dimensions of the two input matrices

    • Iterate through each row and column of the result matrix

    • For each element in the result matrix, multiply corresponding row in first matrix with corresponding column in second matrix

    • Add the products obtained in the previous step to get the final value for the element

  • Answered by AI
  • Q11. Explain your project and which algorithm you used in it. Why that algorithm?
  • Ans. 

    I worked on a project that involved sentiment analysis of customer reviews using Naive Bayes algorithm.

    • The project involved collecting customer reviews from various sources.

    • Preprocessing the data by removing stop words, stemming, and tokenizing.

    • Used Naive Bayes algorithm for sentiment analysis.

    • The algorithm was chosen because of its simplicity and effectiveness in text classification tasks.

    • The accuracy of the model was

  • Answered by AI

Interview Preparation Tips

Round: HR Interview
Experience: Confused

If they say do you have any questions?
NEVER ASK about your performance in that round.

Round: Technical Interview
Experience: Good
Tips: Interview depends on your basic knowledge

Skills: Presence Of Mind, Technical Skills, Analytical Skills
College Name: Vidyalankar Institute Of Technology
Motivation: Got rejected for TCS aptitude.
Funny Moments: Whole HR interview

Skills evaluated in this interview

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IDC Technologies Interview FAQs

How many rounds are there in IDC Technologies Desktop Support Engineer interview?
IDC Technologies interview process usually has 2 rounds. The most common rounds in the IDC Technologies interview process are HR, Resume Shortlist and Technical.
How to prepare for IDC Technologies Desktop Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IDC Technologies. The most common topics and skills that interviewers at IDC Technologies expect are Desktop Support, DHCP, DNS, Active Directory and Outlook Configuration.
What are the top questions asked in IDC Technologies Desktop Support Engineer interview?

Some of the top questions asked at the IDC Technologies Desktop Support Engineer interview -

  1. Outlook configuration and troubleshooting on exchange and O3...read more
  2. What's Event view...read more
  3. About vpn and sccm and encrypti...read more

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IDC Technologies Desktop Support Engineer Interview Process

based on 4 interviews

2 Interview rounds

  • Technical Round
  • HR Round
View more
IDC Technologies Desktop Support Engineer Salary
based on 188 salaries
₹1 L/yr - ₹4 L/yr
At par with the average Desktop Support Engineer Salary in India
View more details

IDC Technologies Desktop Support Engineer Reviews and Ratings

based on 63 reviews

3.4/5

Rating in categories

3.4

Skill development

3.2

Work-life balance

2.7

Salary

3.0

Job security

3.0

Company culture

2.6

Promotions

3.3

Work satisfaction

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