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IDC Technologies Desktop Support Engineer L2 Interview Questions and Answers

Updated 26 Feb 2023

IDC Technologies Desktop Support Engineer L2 Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(2 Questions)

  • Q1. Tcpip,network basics,senairo based question, ip address class
  • Q2. Basics troubleshooting questions on me,printer etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident it's a telephone round, give it your 100 %, slow growth do not stay more than 1year

Interview Questionnaire 

1 Question

  • Q1. No questions because after the 2 years break Naukri.com gave a chance for interview.?

Desktop Support Engineer L2 Interview Questions Asked at Other Companies

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Q2. What is pop and imap and smtp and all protocol port number
Q3. What is active directory and what is the use of active directory?
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Q5. What are the levels of Office 365 Administration?

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(1 Question)

  • Q1. What is AD? What is DHCP?
  • Ans. 

    AD stands for Active Directory, a Microsoft technology used for managing users, computers, and other resources in a network. DHCP stands for Dynamic Host Configuration Protocol, a network protocol used for assigning IP addresses to devices.

    • AD is used for centralized management of network resources

    • AD allows for authentication and authorization of users and devices

    • DHCP automatically assigns IP addresses to devices on a n...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Basic questions of why did you want to join as desktop support engineer.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident.
Be in positive nature.
Be polite.
make the converation two ways that you are having the interview driven by your side.

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Difference between IPV4 vs IPV6
  • Ans. 

    IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses, allowing for more unique addresses and improved security features.

    • IPv4 addresses are written in decimal format (e.g. 192.168.1.1) while IPv6 addresses are written in hexadecimal format (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

    • IPv4 supports up to 4.3 billion unique addresses, which is becoming insufficient with the growth of internet-connected devices, w...

  • Answered by AI
  • Q2. How will you install the OS
  • Ans. 

    I will install the OS using a bootable installation media or network deployment tools.

    • Create a bootable installation media (USB or DVD) with the OS image

    • Boot the computer from the installation media

    • Follow the on-screen instructions to install the OS

    • Configure settings such as language, time zone, and user accounts

    • Install necessary drivers and updates post installation

  • Answered by AI

Skills evaluated in this interview

I applied via Approached by Company and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(7 Questions)

  • Q1. Desktop support engineer
  • Q2. Server support engineer
  • Q3. Network support engineer
  • Q4. Hardware support engineer
  • Q5. Windows os full information
  • Ans. 

    Windows OS is a popular operating system developed by Microsoft.

    • Windows OS is available in different versions such as Windows 7, 8, 10, etc.

    • It has a graphical user interface (GUI) and supports multitasking.

    • Windows OS supports various file systems such as NTFS, FAT32, exFAT, etc.

    • It comes with built-in applications such as Microsoft Office, Internet Explorer, Windows Media Player, etc.

    • Windows OS can be customized with th...

  • Answered by AI
  • Q6. Linux and Ubuntu full information
  • Q7. Ubuntu configuration
Round 3 - Technical 

(7 Questions)

  • Q1. Knowledge of ms office
  • Q2. Knowledge of installation software
  • Q3. Knowledge of outlook configuration
  • Q4. Knowledge of Mai configuration
  • Q5. Knowledge of server configuration
  • Q6. Knowledge of add printer
  • Q7. Knowledge of connect printer

Interview Preparation Tips

Interview preparation tips for other job seekers - Server support engineer l2 and desktop support engineer l2

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Only recruiter call me 

(3 Questions)

  • Q1. What is pst and ost in outlook What is bsod what is dns what is vpn.
  • Ans. 

    PST and OST are Outlook data files. BSOD is Blue Screen of Death. DNS is Domain Name System. VPN is Virtual Private Network.

    • PST and OST are data files used by Microsoft Outlook to store emails, contacts, and other data.

    • BSOD is a critical error screen displayed by Windows operating system when it encounters a system error.

    • DNS is a system that translates domain names into IP addresses, allowing computers to communicate w...

  • Answered by AI
  • Q2. What is pop and imap and smtp and all protocol port number
  • Ans. 

    POP, IMAP, and SMTP are email protocols used for sending and receiving emails. Each protocol uses different port numbers.

    • POP (Post Office Protocol) is used for downloading emails from a server to a client. It uses port number 110.

    • IMAP (Internet Message Access Protocol) is used for accessing emails on a server from a client. It uses port number 143.

    • SMTP (Simple Mail Transfer Protocol) is used for sending emails from a c...

  • Answered by AI
  • Q3. How to backup pst file My system is very slow so what do
  • Ans. 

    To backup a PST file, you can simply copy and paste it to an external drive or cloud storage. To speed up a slow system, try cleaning up temporary files and disabling unnecessary startup programs.

    • Copy and paste the PST file to an external drive or cloud storage

    • Use a backup software to automate the backup process

    • Clean up temporary files to free up space and improve performance

    • Disable unnecessary startup programs to redu

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Wipro Desktop Support Engineer L2 interview:
  • ubantu
  • Linux
Interview preparation tips for other job seekers - Hr only ask me all technical question was then selected me .there are 3 round interview.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Oct 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Desktop l2 level related questions

Round 3 - Case Study 

How to configur system in domain

Round 4 - Technical 

(1 Question)

  • Q1. All tecnicall skill related questions
Round 5 - One-on-one 

(4 Questions)

  • Q1. How to configur sap in users system
  • Ans. 

    To configure SAP in user's system, follow these steps:

    • Install SAP GUI on the user's system

    • Configure the SAP logon pad with the necessary system details

    • Create a user ID and assign the necessary authorizations

    • Test the connection to ensure successful configuration

  • Answered by AI
  • Q2. Advantages of outlook 365
  • Ans. 

    Outlook 365 offers numerous advantages for users.

    • Access to emails, contacts, and calendar from anywhere with internet connection

    • Collaboration and sharing features for team projects

    • Integration with other Microsoft Office applications

    • Automatic updates and security features

    • Large storage capacity for emails and attachments

    • Mobile app for easy access on-the-go

  • Answered by AI
  • Q3. Why bitlocker is important
  • Ans. 

    Bitlocker is important for securing data on Windows devices.

    • Encrypts data on Windows devices to prevent unauthorized access

    • Protects against theft or loss of devices

    • Meets compliance requirements for data protection

    • Can be managed centrally through Active Directory

    • Can be used in combination with other security measures like TPM and Secure Boot

    • Helps prevent data breaches and protects sensitive information

  • Answered by AI
  • Q4. What is the process of mfa
  • Ans. 

    MFA stands for Multi-Factor Authentication, which is a security process that requires users to provide two or more forms of identification to access a system.

    • MFA adds an extra layer of security to protect against unauthorized access.

    • The most common forms of identification used in MFA are passwords, security tokens, and biometric data.

    • MFA can be implemented through various methods such as SMS codes, mobile apps, or hard...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I m looking for l3 level and i have known lege of sql querys and desktop level query

Interview Questionnaire 

2 Questions

  • Q1. Total hard ware and software issues troubleshooting ,network issues torubleshooting,AD
  • Q2. Total hardware and network issues prepare

I was interviewed in Sep 2017.

Interview Questionnaire 

4 Questions

  • Q1. Technical interview take by client technical person actually they are hiring for another client so they took total 3 technical round and final will HR round
  • Q2. Asking about life cycle of Dot net mvc contols entity frame work and SQL queries
  • Q3. Problem based on oops and SQL queries outputs
  • Q4. Basic questions about my self ,salary discussion basic formalities form I have to fill up

Interview Preparation Tips

Round: Test
Experience: There were around 15 objective question that includes mvc, c#.net and SQL server. It was very simple question like different types of filters,Acton results in mvc. Basic oops concept and dot net web page regarding

Round: Resume Shortlist
Experience: After completing test round another was technical round discussed maily for mvc and SQL server questions. Around 30 mint discussion. After qualify this round another round will start from client technical staff.

General Tips: It was for 2-3 year experience person very simple to crack but focus on you which profile you are looking for study interview questions from net
Skills: Dot net mve oops concept jQuery and SQL server

I applied via Referral

Interview Questionnaire 

5 Questions

  • Q1. You have knowledge of data structure? Tell me about it
  • Ans. 

    Data structures are a way to organize and store data efficiently.

    • Data structures are used to store and manipulate data in a structured manner.

    • They provide different ways to access and perform operations on the data.

    • Examples include arrays, linked lists, stacks, queues, trees, and graphs.

  • Answered by AI
  • Q2. Tell me something about your major project
  • Ans. 

    Developed a web-based project management tool for tracking tasks and deadlines

    • Used React.js for front-end development

    • Implemented RESTful APIs using Node.js and Express for back-end

    • Utilized MongoDB for database management

    • Incorporated user authentication and authorization features

    • Integrated real-time notifications using Socket.io

  • Answered by AI
  • Q3. What is your name ?
  • Ans. 

    My name is John Smith.

    • Full name is John Smith

    • Common name in English-speaking countries

    • Easy to remember and pronounce

  • Answered by AI
  • Q4. What does my name mean?
  • Ans. 

    The question is unrelated to the medical field and is not a puzzle or riddle.

    • The question is asking about the meaning of the interviewer's name.

    • You can ask the interviewer about the origin or cultural significance of their name.

    • You can also mention that names often have different meanings in different languages or cultures.

  • Answered by AI
  • Q5. What are your strenghts?
  • Ans. 

    My strengths include problem-solving skills, attention to detail, and strong communication abilities.

    • Strong problem-solving skills - I enjoy tackling complex issues and finding creative solutions.

    • Attention to detail - I am meticulous in my work and strive for accuracy in all tasks.

    • Strong communication abilities - I can effectively convey ideas and collaborate with team members.

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: The written test of hexaware was way more tough than i thought. Basically you will see on other website that hexaware written test is easy but it was not trust me. So talking more about my test there were 4 sections verbal, aptitude, analytical reasoning and technical also. I am a electronics and communication student so there were technical question from my field of study only but for IT and Computer Science there were programming questions. And there is 10 mins of essay writting also.
Tips: Be prepare for anything. Dont judge the written exam will be easy or tough anything can happen and prepare your best.
Duration: 60 minutes
Total Questions: 75

Round: Group Discussion
Experience: Well, i think my group discussion topic was easy but the only problem was that every person is fully aware of that topic so thought process has become very simple. But still somehow i manage to clear this round also.
Tips: Be calm and if you dont know about some topic so wait for few minutes and listen what others are saYing . The HR will only be checking your communication skills.
Duration: 10 mins minutes

Round: Technical Interview
Experience: I am an EC student so there were very basic question of c and data structure programming and from my field he only asked about my project work and keep asking question from it. I guess he was checking my patience.

Round: HR Interview
Experience: The HR round was quite good. The question was really very basic from my family and strengths and weakness. But i dont know why he asked me a question of c programming and he asked me to make a program generally i have never heard that in HR interview, the HR asking you a technical question but anything can happen .
Tips: Keep yourself calm . Keep wide knowledge of your field.

Skills: Basic C/C++, Communication, Ability To Deliver On A Project, Ability To Work In A Team, Ability To Deliver On A Project, Advance Communication, Confidence
College Name: IPS College of Technology & Management
Motivation: Hexaware is globally recognised company plus its an MNC.

Skills evaluated in this interview

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IDC Technologies Interview FAQs

How many rounds are there in IDC Technologies Desktop Support Engineer L2 interview?
IDC Technologies interview process usually has 2 rounds. The most common rounds in the IDC Technologies interview process are Resume Shortlist and Technical.
How to prepare for IDC Technologies Desktop Support Engineer L2 interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IDC Technologies. The most common topics and skills that interviewers at IDC Technologies expect are Desktop Support, Technical Support, Desktop Engineering, Troubleshooting and Installation.
What are the top questions asked in IDC Technologies Desktop Support Engineer L2 interview?

Some of the top questions asked at the IDC Technologies Desktop Support Engineer L2 interview -

  1. No questions because after the 2 years break Naukri.com gave a chance for inter...read more
  2. Tcpip,network basics,senairo based question, ip address cl...read more
  3. Basics troubleshooting questions on me,printer ...read more

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IDC Technologies Desktop Support Engineer L2 Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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IDC Technologies Desktop Support Engineer L2 Salary
based on 80 salaries
₹1.6 L/yr - ₹4 L/yr
10% less than the average Desktop Support Engineer L2 Salary in India
View more details

IDC Technologies Desktop Support Engineer L2 Reviews and Ratings

based on 25 reviews

3.9/5

Rating in categories

3.4

Skill development

3.5

Work-life balance

2.8

Salary

3.0

Job security

3.6

Company culture

2.9

Promotions

3.5

Work satisfaction

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