IDBI Intech Limited Interview Questions, Process, and Tips for Experienced

Q1. Introduce yourself to me ?
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Q2. Are you willing & be able to learn retail & digital banking?
Ans. 
Yes, I am willing and able to learn retail and digital banking.
• I am eager to expand my knowledge and skills in retail and digital banking.

• I am a quick learner and adapt easily to new technologies and processes.

• I have previous experience in customer service roles which will help me in understanding retail banking.

• I am familiar with online banking platforms and have a strong interest in digital banking trends.
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Q1. Why do you want to join phonebanking & get into customerservice. Do you have basic idea of what is banking?
Ans. I want to excel as a customer service champion & want to get into banking operations.
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Q1. What are the basic details of the project?
Ans. 
The project is a web application for managing inventory and sales for a retail store.
• Developed using React for the front-end and Node.js for the back-end

• Implemented features such as product management, sales tracking, and reporting

• Integrated with a payment gateway for online transactions
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Q2. What is .net/ what is java/ what is PHP
Ans. 
Java, .NET, and PHP are popular programming languages used for developing software applications.
• Java is a versatile, platform-independent language commonly used for building web applications, mobile apps, and enterprise software.

• .NET is a framework developed by Microsoft for building Windows applications, web services, and web applications.

• PHP is a server-side scripting language used for creating dynamic web pages and ...read more
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Q1. About your experience
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Q2. Previous experience
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HR takes the round, predefined questions.

Q1. This round is taken by technical expert.
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Q1. This is taken by subject matter expert.
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Q1. Can you provide a self-introduction?
Ans. 
I am a dedicated and experienced phone banking officer with a strong background in customer service and financial transactions.
• I have over 5 years of experience in the banking industry

• Skilled in handling customer inquiries and resolving issues efficiently

• Proficient in processing financial transactions accurately and securely
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Q2. What should we know about the company?
Ans. 
Our company is a leading financial institution with a strong focus on customer service and innovation.
• Founded in 2005, we have a proven track record of providing top-notch banking services to our customers.

• We prioritize customer satisfaction and strive to exceed their expectations in every interaction.

• Our company values teamwork, integrity, and continuous improvement to deliver the best possible service.

• We offer a wide...read more
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Q1. How to find errors in product menus ?
Ans. 
Errors in product menus can be found by checking for inconsistencies, missing links, incorrect labels, and broken functionalities.
• Check for inconsistencies in menu items across different pages or sections

• Look for missing links or buttons that do not lead to the intended destination

• Verify the correctness of labels and descriptions for each menu item

• Test the functionality of each menu option to ensure they work as expect
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Q2. Please tell the procedure of custom menu creation?
Ans. 
Custom menu creation in Finacle involves defining menu options, assigning access rights, and linking them to specific functions.
• Define menu options using the Menu Maintenance screen

• Assign access rights to users or user groups

• Link menu options to specific functions or screens

• Test the custom menu to ensure it functions as intended
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