ICICI Lombard General Insurance Company Claims Executive Interview Questions and Answers

I have over 5 years of experience in the automobile industry, focusing on claims management and customer service.

• Worked for XYZ Insurance for 3 years, handling automobile claims and ensuring timely resolutions.

• Managed a team of 5 in processing claims, improving efficiency by 20%.

• Conducted training sessions for new hires on claims procedures and customer interaction.

• Collaborated with auto repair shops to assess damages

The claims process involves reporting, investigation, evaluation, and settlement of insurance claims.

• Claim Reporting: The insured reports the incident to the insurer, providing necessary details.

• Investigation: The insurer investigates the claim, gathering evidence and statements from involved parties.

• Evaluation: The insurer assesses the claim's validity and determines the amount payable based on policy terms.

• Settlement...read more

A claim handler processes insurance claims, ensuring accurate assessment and timely resolution for policyholders.

• Review and assess claims submitted by policyholders for validity and coverage.

• Investigate claims by gathering necessary documentation, such as medical records or police reports.

• Communicate with clients to explain the claims process and gather additional information.

• Negotiate settlements with clients or third...read more

I have a family of five, including my parents, two siblings, and myself, creating a close-knit and supportive environment.

• My father is an engineer, and my mother is a teacher, both instilling strong values in us.

• I have an older sister who is pursuing a career in medicine, and a younger brother who loves sports.

• We often spend weekends together, whether it's hiking or playing board games, strengthening our bond.