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ICICI Bank

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4.0

based on 37.5k Reviews

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ICICI Bank Regional Service Manager Interview Questions and Answers

Updated 29 Jun 2024

ICICI Bank Regional Service Manager Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Say about yourselves and your achievements on your previous jobs.
  • Ans. 

    I have a strong background in customer service and team management, with a track record of exceeding targets and improving operational efficiency.

    • Led a team of customer service representatives to consistently achieve high customer satisfaction ratings

    • Implemented new training programs that resulted in a 20% increase in employee productivity

    • Successfully managed a regional service center, reducing response times by 15%

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on your replies.

I applied via Naukri.com and was interviewed in May 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Past job profile and technical questions regarding mortgages.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be always specific and honest about your past job profile and tasks handled. Shouldn't try to overshadow your smallest of job responsibility ...U never know that could be the right requirement for the new employer.

Regional Service Manager Interview Questions Asked at Other Companies

Q1. How do we provide warranty to customer?
Q2. What is the battery's warranty?
Q3. What is basic principle of EV?
Q4. what is basic function of baler
asked in Hyva
Q5. What is basic hydraulic circuit.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What do you mean by positive attitude
  • Ans. 

    A positive attitude is a mindset that focuses on the good in any situation, leading to optimism, resilience, and a proactive approach.

    • Positive attitude involves having a hopeful and optimistic outlook on life.

    • It includes being resilient in the face of challenges and setbacks.

    • A positive attitude also involves being proactive and taking initiative to find solutions.

    • It can be contagious and inspire others to also adopt a ...

  • Answered by AI
  • Q2. Why do you choose banking as a profession? Is it by choice or compulsion
Round 2 - Group Discussion 

Banking facility without a physical branch

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive in your approach. Don't be nervous even if you are unable to answer a particular question. But don't bluff , admit you don't know
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Explain about Self
  • Q2. Products and Specialization. what are the Interests and certifications
  • Ans. 

    I have a strong interest in technology products and hold certifications in sales and marketing.

    • Interest in technology products

    • Certifications in sales and marketing

    • Specialization in sales strategies

    • Experience in promoting new products

    • Knowledge of market trends

  • Answered by AI
  • Q3. Kind of clients dealt with and revenues which can come in from myself

Interview Preparation Tips

Interview preparation tips for other job seekers - Excellent company to work with especially Corporate Banking team. Very supportive and encouraging team members. Prepare yourself to the role you have applied for and be confident
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. About background
  • Q2. About self n family
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. TARGET VS ACHIEVEMENT
  • Ans. 

    Target vs Achievement is a comparison between the set goals and the actual results achieved.

    • Setting realistic and achievable targets is crucial for success

    • Regularly monitoring progress towards targets helps in making necessary adjustments

    • Analyzing reasons for any deviations between target and achievement is important for future planning

    • Celebrating achievements and learning from failures are both important for growth

    • Exa

  • Answered by AI
  • Q2. HOW YOU DEAL WITH CHALLENGES WHAT YOU FACED IN PAST
  • Ans. 

    I approach challenges by analyzing the situation, developing a plan, seeking input from others, and staying persistent.

    • Analyze the challenge to understand its root cause

    • Develop a strategic plan to address the challenge

    • Seek input from team members or mentors for different perspectives

    • Stay persistent and adaptable in finding solutions

    • Communicate effectively with stakeholders throughout the process

  • Answered by AI
  • Q3. WHAT WAS THE TRAINING ACTIVITY YOU HAVE DONE
  • Ans. 

    I have conducted various training activities including role-playing exercises, product demonstrations, and interactive workshops.

    • Organized and led sales training workshops for new hires

    • Utilized role-playing exercises to practice sales techniques

    • Conducted product demonstrations to showcase features and benefits

    • Implemented interactive activities to engage participants and reinforce learning

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Avoid at all cost not a good place to work
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in May 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. It war related to my work experience and achievements

Interview Preparation Tips

Interview preparation tips for other job seekers - Its very simple, your experience and knowledge can beat everything.
Round 1 - One-on-one 

(5 Questions)

  • Q1. Tell me your Present kRA ?
  • Ans. What ever responsibilities your are handling you have to mention that.
  • Answered Anonymously
  • Q2. Tell me something about you last boss?
  • Q3. Tell positive things about your boss only.
  • Q4. Your is your present CTC & what you expect now.
  • Q5. Tell actual CTC , & if you are expecting high CTC tell the reason also as you have upgraded. Experience, knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be honest, be polite, & express yourself with positive attitude

I applied via Recruitment Consultant

Interview Questionnaire 

5 Questions

  • Q1. What are my practical skills which can be useful for underwriting and innovation to better the lending process
  • Q2. How will you deal with the situation, would give the topics to explain and what skills you have learn in your previous job
  • Q3. How you only fit for this position, tell me the five reasons which are most relevant skills required to be used for this position
  • Q4. How different you can do this particular task
  • Q5. What make you change your current job, is the only hike you see, if no explain the reason

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, people want to see you capability to handle the situation
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Self productivity
Round 3 - One-on-one 

(1 Question)

  • Q1. Business performance

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company

ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Regional Service Manager interview?
ICICI Bank interview process usually has 1 rounds. The most common rounds in the ICICI Bank interview process are HR.

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ICICI Bank Regional Service Manager Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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ICICI Bank Regional Service Manager Salary
based on 174 salaries
₹4 L/yr - ₹13.1 L/yr
50% less than the average Regional Service Manager Salary in India
View more details

ICICI Bank Regional Service Manager Reviews and Ratings

based on 22 reviews

4.2/5

Rating in categories

4.6

Skill development

3.5

Work-life balance

4.0

Salary

4.1

Job security

4.1

Company culture

4.3

Promotions

4.1

Work satisfaction

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