ICICI Bank Back Office Assistant Interview Questions and Answers

Accounts and investment come under the purview of the Finance department in a bank.

• Accounts and investment are managed by the Finance department in a bank.

• The Finance department is responsible for managing the bank's financial resources.

• Examples of tasks performed by the Finance department include managing cash flow, investing funds, and preparing financial statements.

KYC stands for Know Your Customer and refers to the process of verifying the identity of clients.

• KYC is a crucial process in the financial industry to prevent fraud and money laundering.

• It involves collecting and verifying personal information such as name, address, and identification documents.

• KYC regulations vary by country and industry, but generally require ongoing monitoring of customer activity.

• Examples of KYC pr...read more

The average number of files received per month varies depending on the department and workload.

• The number of files received per month can range from a few hundred to several thousand depending on the department.

• The workload and seasonality can also affect the number of files received.

• It is important to have a system in place to manage the influx of files and ensure timely processing.

• For example, in a busy HR department...read more

To add new customers, you can employ various strategies such as targeted marketing campaigns, referrals, networking, and providing exceptional customer service.

• Implement targeted marketing campaigns to reach potential customers

• Encourage referrals from existing customers by offering incentives

• Network with industry professionals and attend relevant events to expand your customer base

• Provide exceptional customer service t