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ICICI Bank Back Office Assistant Interview Questions and Answers

Updated 10 Dec 2024

ICICI Bank Back Office Assistant Interview Experiences

2 interviews found

Back Office Assistant Interview Questions & Answers

user image Shivani Shivaji Kadam

posted on 10 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Approached by Company and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

Group discussion for the some task for the related company

Round 2 - Technical 

(2 Questions)

  • Q1. How to handling team
  • Ans. 

    I handle a team effectively by setting clear goals, providing support, fostering open communication, and recognizing achievements.

    • Set clear goals and expectations for the team

    • Provide support and resources to help team members succeed

    • Foster open communication and encourage feedback

    • Recognize and reward team achievements

    • Lead by example and demonstrate a positive attitude

  • Answered by AI
  • Q2. How to manage customer
  • Ans. 

    Effective strategies to manage customer relationships include clear communication, personalized interactions, timely responses, and proactive problem-solving.

    • Maintain clear and open communication with customers to address their needs and concerns.

    • Personalize interactions by remembering customer preferences and previous interactions.

    • Respond to customer inquiries and issues in a timely manner to show that their concerns ...

  • Answered by AI
Round 3 - Assignment 

Related to the self skills and knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - No more tips

Interview Questionnaire 

2 Questions

  • Q1. What will be my motive to work in back office?
  • Q2. Is there any specific work to do inside the bank?

Interview Preparation Tips

Interview preparation tips for other job seekers - I had been worked in icici gold loan devision for one year, I had been there more then one year

Back Office Assistant Interview Questions Asked at Other Companies

Q1. Tell me averthing please let me know if you need anything
Q2. WHAT IS NATURE OF BUSINESS OF RECON GROUP
asked in ICICI Bank
Q3. How to manage customer
asked in ICICI Bank
Q4. How to handling team
asked in ITC
Q5. Your education

Interview questions from similar companies

I appeared for an interview in May 2018.

Interview Questionnaire 

1 Question

  • Q1. Inke

Interview Preparation Tips

General Tips: Friends mera interview naukri.com ne nhi krwaya.Totally juth bol rhi h ki meri job naukri.com ne lgwai hai.
inke throught aajtak koi interview nhi hua.naukri lagwana to dur aaj tak
Totally juth

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Do you have past experience in banking

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy to crack

I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Good bank there is full freedom

I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. In cheque, what is the number beside cheque number
  • Q2. In which department the accounts and investment comes in bank
  • Ans. 

    Accounts and investment come under the purview of the Finance department in a bank.

    • Accounts and investment are managed by the Finance department in a bank.

    • The Finance department is responsible for managing the bank's financial resources.

    • Examples of tasks performed by the Finance department include managing cash flow, investing funds, and preparing financial statements.

  • Answered by AI
  • Q3. Liability department

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was little tricky , its almost on the things which we dnt notice as we are doing those things on regular bases

I applied via Referral and was interviewed before Apr 2019. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. What about KYC?
  • Ans. 

    KYC stands for Know Your Customer and refers to the process of verifying the identity of clients.

    • KYC is a crucial process in the financial industry to prevent fraud and money laundering.

    • It involves collecting and verifying personal information such as name, address, and identification documents.

    • KYC regulations vary by country and industry, but generally require ongoing monitoring of customer activity.

    • Examples of KYC pr...

  • Answered by AI
  • Q2.  How many files are getting in a month?
  • Ans. 

    The average number of files received per month varies depending on the department and workload.

    • The number of files received per month can range from a few hundred to several thousand depending on the department.

    • The workload and seasonality can also affect the number of files received.

    • It is important to have a system in place to manage the influx of files and ensure timely processing.

    • For example, in a busy HR department...

  • Answered by AI
  • Q3. How yeras old in previous company?
  • Q4. In current company (IDFC FIRST BANK) how many files sources in a month?

Interview Preparation Tips

Interview preparation tips for other job seekers - Im narvus at a time of In interview.

Skills evaluated in this interview

I applied via Campus Placement and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

MCQ of English, Reasonings, Quants

Round 2 - Group Discussion 

GD of 15 members jn 1 group and topic was 'Women as an Entrepreneur'

Interview Preparation Tips

Topics to prepare for IDFC FIRST Bank Senior Officer interview:
  • Company Valuation
Interview preparation tips for other job seekers - Be confident, straight forward, share your work experience and keep good hobbies

I applied via Referral and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. How increase my position and salary
  • Q2. When you give interview front of any one always u should be confident and engertic give all answer to look into eyes
  • Q3. How to improve our self as corporate

Interview Preparation Tips

Interview preparation tips for other job seekers - Same as above

I applied via Naukri.com and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How do you can business.
  • Ans. I can do business from marketing .as near nbfc ,banks local market, colony etc.
  • Answered Anonymously
  • Q2. How do add new customers.
  • Ans. 

    To add new customers, you can employ various strategies such as targeted marketing campaigns, referrals, networking, and providing exceptional customer service.

    • Implement targeted marketing campaigns to reach potential customers

    • Encourage referrals from existing customers by offering incentives

    • Network with industry professionals and attend relevant events to expand your customer base

    • Provide exceptional customer service t

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - You should strong stamina & smart working methods & do not go away from any hard work.

ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Back Office Assistant interview?
ICICI Bank interview process usually has 3 rounds. The most common rounds in the ICICI Bank interview process are Group Discussion, Technical and Assignment.
What are the top questions asked in ICICI Bank Back Office Assistant interview?

Some of the top questions asked at the ICICI Bank Back Office Assistant interview -

  1. How to manage custo...read more
  2. How to handling t...read more

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ICICI Bank Back Office Assistant Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more

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ICICI Bank Back Office Assistant Salary
based on 22 salaries
₹1.5 L/yr - ₹4.5 L/yr
7% more than the average Back Office Assistant Salary in India
View more details

ICICI Bank Back Office Assistant Reviews and Ratings

based on 12 reviews

3.0/5

Rating in categories

2.6

Skill development

3.0

Work-life balance

2.8

Salary

3.2

Job security

3.4

Company culture

3.1

Promotions

3.0

Work satisfaction

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