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ICICI Bank Back Office Assistant Interview Questions and Answers

Updated 10 Dec 2024

ICICI Bank Back Office Assistant Interview Experiences

2 interviews found

Back Office Assistant Interview Questions & Answers

user image Shivani Shivaji Kadam

posted on 10 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Approached by Company and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

Group discussion for the some task for the related company

Round 2 - Technical 

(2 Questions)

  • Q1. How to handling team
  • Ans. 

    I handle a team effectively by setting clear goals, providing support, fostering open communication, and recognizing achievements.

    • Set clear goals and expectations for the team

    • Provide support and resources to help team members succeed

    • Foster open communication and encourage feedback

    • Recognize and reward team achievements

    • Lead by example and demonstrate a positive attitude

  • Answered by AI
  • Q2. How to manage customer
  • Ans. 

    Effective strategies to manage customer relationships include clear communication, personalized interactions, timely responses, and proactive problem-solving.

    • Maintain clear and open communication with customers to address their needs and concerns.

    • Personalize interactions by remembering customer preferences and previous interactions.

    • Respond to customer inquiries and issues in a timely manner to show that their concerns ...

  • Answered by AI
Round 3 - Assignment 

Related to the self skills and knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - No more tips

Interview Questionnaire 

2 Questions

  • Q1. What will be my motive to work in back office?
  • Q2. Is there any specific work to do inside the bank?

Interview Preparation Tips

Interview preparation tips for other job seekers - I had been worked in icici gold loan devision for one year, I had been there more then one year

Back Office Assistant Interview Questions Asked at Other Companies

Q1. Tell me averthing please let me know if you need anything
Q2. WHAT IS NATURE OF BUSINESS OF RECON GROUP
asked in ICICI Bank
Q3. How to manage customer
asked in ICICI Bank
Q4. How to handling team
asked in ITC
Q5. Your education

Interview questions from similar companies

I was interviewed in May 2018.

Interview Questionnaire 

1 Question

  • Q1. Inke

Interview Preparation Tips

General Tips: Friends mera interview naukri.com ne nhi krwaya.Totally juth bol rhi h ki meri job naukri.com ne lgwai hai.
inke throught aajtak koi interview nhi hua.naukri lagwana to dur aaj tak
Totally juth

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Do you have past experience in banking

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy to crack

I applied via Walk-in and was interviewed in Apr 2019. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Cash Related, Forex related ,cheque related
  • Q2. What is soiled note and what is mutilated note?
  • Ans. 

    Soiled note is a currency note that is dirty or stained while mutilated note is a currency note that is damaged or torn.

    • Soiled notes are currency notes that are dirty, stained, or have ink marks on them.

    • Mutilated notes are currency notes that are damaged, torn, or have missing parts.

    • Soiled notes can still be used for transactions but mutilated notes need to be exchanged for new ones.

    • Examples of mutilated notes include ...

  • Answered by AI
  • Q3. What is MICR?
  • Ans. 

    MICR stands for Magnetic Ink Character Recognition. It is a technology used in banking for processing cheques.

    • MICR uses magnetic ink to print characters on cheques that can be read by machines.

    • The characters include the bank's routing number, account number, and cheque number.

    • MICR helps to automate the processing of cheques, making it faster and more accurate.

    • It is also used for other financial documents like deposit s

  • Answered by AI
  • Q4. What is NEFT and RTGS?
  • Ans. 

    NEFT and RTGS are electronic fund transfer systems used in India.

    • NEFT stands for National Electronic Funds Transfer and is used for transferring funds up to Rs. 2 lakhs.

    • RTGS stands for Real Time Gross Settlement and is used for transferring funds above Rs. 2 lakhs.

    • NEFT transactions are settled in batches while RTGS transactions are settled individually.

    • Both NEFT and RTGS require the sender and receiver to have bank acc...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic knowledge works

I applied via Referral and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Sell me this Tissue Box
  • Ans. 

    This tissue box is not just a box, it's a stylish accessory that adds a touch of elegance to any room.

    • The tissue box is made of high-quality materials that ensure durability and longevity.

    • It has a sleek and modern design that complements any decor.

    • The box is easy to refill and holds a large number of tissues, making it convenient for everyday use.

    • It's perfect for use in the home, office, or car.

    • The tissue box is also a...

  • Answered by AI
  • Q2. Sell me this Pen
  • Ans. 

    This pen is not just a writing tool, it's a statement of style and sophistication.

    • This pen is made of high-quality materials that ensure a smooth writing experience.

    • It has a sleek and elegant design that will make you stand out in any setting.

    • The ink is long-lasting and won't smudge or smear, even on the thinnest of paper.

    • It's perfect for professionals who want to make a lasting impression.

    • This pen is a must-have for a

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest because most of the time the interviewee actually know about what he is asking you about.

I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Good bank there is full freedom

I applied via Referral and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. How increase my position and salary
  • Q2. When you give interview front of any one always u should be confident and engertic give all answer to look into eyes
  • Q3. How to improve our self as corporate

Interview Preparation Tips

Interview preparation tips for other job seekers - Same as above

I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. In cheque, what is the number beside cheque number
  • Q2. In which department the accounts and investment comes in bank
  • Ans. 

    Accounts and investment come under the purview of the Finance department in a bank.

    • Accounts and investment are managed by the Finance department in a bank.

    • The Finance department is responsible for managing the bank's financial resources.

    • Examples of tasks performed by the Finance department include managing cash flow, investing funds, and preparing financial statements.

  • Answered by AI
  • Q3. Liability department

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was little tricky , its almost on the things which we dnt notice as we are doing those things on regular bases

I applied via Referral and was interviewed before Apr 2019. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. What about KYC?
  • Ans. 

    KYC stands for Know Your Customer and refers to the process of verifying the identity of clients.

    • KYC is a crucial process in the financial industry to prevent fraud and money laundering.

    • It involves collecting and verifying personal information such as name, address, and identification documents.

    • KYC regulations vary by country and industry, but generally require ongoing monitoring of customer activity.

    • Examples of KYC pr...

  • Answered by AI
  • Q2.  How many files are getting in a month?
  • Ans. 

    The average number of files received per month varies depending on the department and workload.

    • The number of files received per month can range from a few hundred to several thousand depending on the department.

    • The workload and seasonality can also affect the number of files received.

    • It is important to have a system in place to manage the influx of files and ensure timely processing.

    • For example, in a busy HR department...

  • Answered by AI
  • Q3. How yeras old in previous company?
  • Q4. In current company (IDFC FIRST BANK) how many files sources in a month?

Interview Preparation Tips

Interview preparation tips for other job seekers - Im narvus at a time of In interview.

Skills evaluated in this interview

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ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Back Office Assistant interview?
ICICI Bank interview process usually has 3 rounds. The most common rounds in the ICICI Bank interview process are Group Discussion, Technical and Assignment.
What are the top questions asked in ICICI Bank Back Office Assistant interview?

Some of the top questions asked at the ICICI Bank Back Office Assistant interview -

  1. How to manage custo...read more
  2. How to handling t...read more

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ICICI Bank Back Office Assistant Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
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ICICI Bank Back Office Assistant Salary
based on 22 salaries
₹1.5 L/yr - ₹4.5 L/yr
8% more than the average Back Office Assistant Salary in India
View more details

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