Ican BPO Interview Questions and Answers

Q1. Tell me about yourself
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Q1. About your self
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Self details

Q1. Golden rule account
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Q1. Work experience which the candidate have
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Q2. Suitable operation interview timings
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Q1. What was job role in the last company
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Q2. Situation based questions
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Q1. Situation based questions by client
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Q2. Customer experience improvement plan
Ans. 
To improve customer experience, we will focus on personalization, communication, and convenience.
• Implement a loyalty program to reward frequent customers

• Train staff to actively listen to customer feedback and address concerns

• Offer multiple channels for communication, such as phone, email, and social media

• Provide convenient options like online ordering and curbside pickup

• Regularly gather and analyze customer data to ide
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General process as per the rules

Excel, word. Very basic tests.

Q1. Why did you leave your last job?
Ans. 
Seeking new challenges and opportunities for growth.
• Desire for career advancement

• Looking for new challenges

• Seeking better work-life balance

• Relocation to a new area

• Company downsizing or restructuring
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Q2. Where do you see yourself in 5 years?
Ans. 
In 5 years, I see myself as a successful Assistant Manager leading a team towards achieving company goals.
• Continuing to develop my leadership skills through ongoing training and mentorship

• Taking on more responsibilities and projects to further contribute to the company's success

• Building strong relationships with colleagues and stakeholders to drive collaboration and innovation
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