IBM Senior Technical Support Executive Interview Questions and Answers

Tested on the sql basics & told to write some queries.

Q1. Some sql questions & explained about how the project works.
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Q1. It was all about salary discussion
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Q1. Salary, time, shift, incentive
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Q2. Policy, Hybrid,
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Q3. Growth period policy
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I also know the policy of Genpact, it is good platform to growth my career, HR is very cooperative and listening to employees problems, team culture FLM behavior and sports field too.
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Q4. Tell me about your self
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Hi, my name is Dalip and I am married, I have two sons. My wife is a housewife. My father is a retired person and mother is also a housewife. I have completed my master degree from jodhpur university and I have completed my graduation from ss jain subodh college jaipur ,passed my schooling from kendriya vidyalaya jaipur 2.
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Q5. Why join Genpact
Ans. 
Because I started my career with Genpact and I know about Genpact culture.
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Q1. Previous company experience, project relative question,
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It was moderate and there was 1 program

Q1. Introduce yourself?
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Q2. WHy should we hire you?
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Q1. Name & bio & education
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Q2. Future goals & achievements.
Ans. 
My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.
• Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

• Gain experience in troubleshooting complex technical issues

• Lead projects to improve efficiency and productivity in the IT department
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Q1. What is dhcp ?
Ans. 
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• DHCP assigns IP addresses to devices on a network

• It also provides other network configuration information such as subnet mask and default gateway

• DHCP servers lease IP addresses to devices for a specific period of time

• DHCP helps in reducing manual configuration errors
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Q2. How to boot a new laptop
Ans. 
To boot a new laptop, you need to press the power button and wait for the operating system to load.
• Press the power button to turn on the laptop

• Wait for the manufacturer's logo to appear on the screen

• The operating system will start loading

• Enter any necessary login credentials if prompted
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Q1. Networking question about class a - e
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Q2. Tricky question about topology
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Q1. Which application you use to contact with user?
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Q2. How to password reset in active directory?
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First Round was assessment test round, Which includes English + Cognitive questions

Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
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Q1. Introduction about yourself
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I am a dedicated and experienced customer support executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries and providing solutions in a timely manner

• I have a strong understanding of product knowledge and troubleshooting techniques

• I am proficient in using CRM systems and other customer support tools

• I have re...read more
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Q2. Previous experience related
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Q1. Previous experience related
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Q2. About yourself and previous work related
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Q1. Python code snippets for different codes
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Q2. SQL Queries on Joins
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