IBM Senior Technical Support Executive Interview Questions and Answers

Tested on the sql basics & told to write some queries.

Q1. Some sql questions & explained about how the project works.
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Q1. It was all about salary discussion
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Q1. Salary, time, shift, incentive
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Q2. Policy, Hybrid,
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Q3. Growth period policy
Ans. 
I also know the policy of Genpact, it is good platform to growth my career, HR is very cooperative and listening to employees problems, team culture FLM behavior and sports field too.
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Q4. Tell me about your self
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Hi, my name is Dalip and I am married, I have two sons. My wife is a housewife. My father is a retired person and mother is also a housewife. I have completed my master degree from jodhpur university and I have completed my graduation from ss jain subodh college jaipur ,passed my schooling from kendriya vidyalaya jaipur 2.
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Q5. Why join Genpact
Ans. 
Because I started my career with Genpact and I know about Genpact culture.
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Q1. Previous company experience, project relative question,
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It was moderate and there was 1 program

Q1. Introduce yourself?
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Q2. WHy should we hire you?
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Q1. Which application you use to contact with user?
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Q2. How to password reset in active directory?
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First Round was assessment test round, Which includes English + Cognitive questions

Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
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Q1. Introduction about yourself
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I am a dedicated and experienced customer support executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries and providing solutions in a timely manner

• I have a strong understanding of product knowledge and troubleshooting techniques

• I am proficient in using CRM systems and other customer support tools

• I have re...read more
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Q2. Previous experience related
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Q1. Previous experience related
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Q2. About yourself and previous work related
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It was bad, its terrible company

Q1. Worst company and worst HR
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Q1. Most fake company and fake, horrible interview experience
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Most third class job

Q1. Waste of time, horrible
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Q1. Python code snippets for different codes
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Q2. SQL Queries on Joins
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