Huwel Lifesciences Interview Questions and Answers

Q1. What about yourself
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Q2. Are you interested?
Ans. 
Yes, I am very interested in the position of Advanced Scientific Customer Support Manager.
• I have a strong background in scientific research and customer support.

• I am passionate about helping customers navigate complex scientific issues.

• I am excited about the opportunity to lead a team of scientific customer support specialists.

• I am eager to contribute my expertise to the advancement of scientific knowledge and innovati
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Q3. What is your total experience
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I have over 10 years of experience in scientific customer support, with a focus on advanced technologies and solutions.
• 10+ years of experience in scientific customer support

• Specialize in advanced technologies and solutions

• Proven track record of successfully managing customer relationships and resolving complex issues
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Q1. What is Viral Load test?
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Q2. How you calculate viral load for HBV, HCV, CMV?
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Q3. Difference between MTB & NTM?
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Q4. How many RT PCR Machine handle?
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Q5. How to solv customer problems?
Ans. 
To solve customer problems, it is important to actively listen, empathize, analyze the issue, provide solutions, and follow up for feedback.
• Listen actively to understand the customer's problem

• Empathize with the customer to show understanding and build rapport

• Analyze the issue to identify the root cause

• Provide appropriate solutions or alternatives

• Follow up with the customer to ensure satisfaction and gather feedback
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Q6. What is the process for Demonstratuon?
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The process for demonstration involves planning, preparation, execution, and follow-up.
• Plan the demonstration by understanding the customer's needs and goals.

• Prepare the necessary materials, equipment, and presentation.

• Execute the demonstration by showcasing the product or service effectively.

• Follow-up with the customer to address any questions or concerns and close the deal.

• Example: Schedule a meeting with the custome...read more
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Q7. Difference between Demonstration and Validation?
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Demonstration shows how a product works, while validation confirms that it meets requirements.
• Demonstration showcases the features and functionality of a product.

• Validation ensures that a product meets the specified requirements and standards.

• Demonstration is more about showing, while validation is about confirming.

• Demonstration can be done before validation to showcase capabilities.

• Validation is essential to ensure th
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Discussion with MD & CEO about various kinds of issues.