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HSBC Group

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4.0

based on 4.8k Reviews

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HSBC Group Senior Service Desk Analyst Interview Questions and Answers

Updated 25 Jul 2023

HSBC Group Senior Service Desk Analyst Interview Experiences

1 interview found

Senior Service Desk Analyst Interview Questions & Answers

user image Anonymous

posted on 22 Jul 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jun 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Walk me through your resume.
  • Ans. I am a dynamic and a smart person and my name is Ashish Shaw. I worked in HSBC for 16 years. Currently working as IT analyst serving the global clients. Have worked in Wealth ops and have knowledge of money laundering, kyc, fund transfers and client maintenance.
    • Answered Anonymously
    Add your answer
  • Q2. What is your area of weakness and strength?
  • Ans. Weakness is my hypertension to meet the deadline and strength is to work under pressure.
    • Answered Anonymously
    Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Did not qualify for the second round
    • Add your answer
  • Q2. Did not qualify for the final round
    • Add your answer

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Interview questions from similar companies

Senior Project Manager Interview Questions & Answers

Citicorp user image Anonymous

posted on 23 Feb 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected
Round 1 - One-on-one 

(1 Question)

  • Q1. Discussion on current projects worked and technologies used
    • Add your answer
Round 2 - Group Discussion 

Continuation of previous rounds.

Team Lead Operations Interview Questions & Answers

State Street Corporation user image Anonymous

posted on 24 Feb 2025

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. About old experience
    • Add your answer
  • Q2. Flexibility
    • Add your answer

Senior Customer Service Representative Interview Questions & Answers

American Express user image Vidit Gulati

posted on 5 Feb 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(1 Question)

  • Q1. How to convince the customer to buy the product?
  • Ans. 

    To convince the customer to buy the product, focus on highlighting its benefits, addressing their needs, building trust, and offering incentives.

    • Highlight the unique features and benefits of the product

    • Address the customer's needs and pain points

    • Build trust by providing testimonials or case studies

    • Offer incentives such as discounts, free trials, or guarantees

    • Provide excellent customer service and support

    • Answered by AI
    Add your answer
Round 2 - Case Study 

Situation based questions

Senior Project Engineer Interview Questions & Answers

Wells Fargo user image Anonymous

posted on 21 Mar 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Relative to Projects
    • Add your answer
  • Q2. Cloud knowledge is tested and will help if you have automation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - learn automation tools uipath, and visualization tools like tableau

Team Lead Operations Interview Questions & Answers

JPMorgan Chase & Co. user image priya sonal

posted on 17 Oct 2024

Interview experience
3
Average
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Oct 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. About process asset based lending
    • Add your answer
  • Q2. Explain loan lifecycle
  • Ans. 

    Loan lifecycle involves the process from application to repayment of a loan.

    • Application: Borrower submits application with required documents.

    • Underwriting: Lender evaluates borrower's creditworthiness and risk.

    • Approval: Loan is approved or denied based on underwriting.

    • Funding: Lender disburses funds to borrower.

    • Repayment: Borrower makes scheduled payments until loan is fully repaid.

    • Closure: Loan is marked as closed onc

    • Answered by AI
    Add your answer

Senior Customer Service Representative Interview Questions & Answers

American Express user image Anonymous

posted on 23 Jun 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. Talk about your work experience.
    • Add your answer
Round 2 - Voice and Accent 

(2 Questions)

  • Q1. Comprehension and Retention.
    • Add your answer
  • Q2. Reading and Listening.
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. Talk about a situation you saved from being escalated.
    • Add your answer
  • Q2. Why should we hire you?
    • Add your answer

Interview Preparation Tips

Topics to prepare for American Express Senior Customer Service Representative interview:
  • Credit Cards
  • Customer Relationship
  • Spoken English
Interview preparation tips for other job seekers - Be confident and make sure you don't talk about anything irrelevant. You'll be fine :)

Team Lead Operations Interview Questions & Answers

JPMorgan Chase & Co. user image Anonymous

posted on 3 Feb 2022

I applied via Company Website and was interviewed in Aug 2021. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Share details of your previous job.
    • Add your answer
  • Q3. Why are you looking for a change?
    • Add your answer
  • Q4. Tell me about yourself.
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. About fund accounting
    • Add your answer
  • Q2. Hedge funds, NAV, GAV, Expense, Journal entry, trial balance
    • Add your answer

Interview Preparation Tips

Topics to prepare for JPMorgan Chase & Co. Team Lead Operations interview:
  • Hedge Funds
  • NAV
  • Gav
  • Journal entries
  • Trial Balance
  • Expenses
Interview preparation tips for other job seekers - Answer technical question to the point.

Senior Project Manager Interview Questions & Answers

JPMorgan Chase & Co. user image Anonymous

posted on 11 Jan 2022

I applied via Company Website and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What were different projects you worked on?
  • Ans. 

    I have worked on various projects in different industries, including construction, technology, and healthcare.

    • Managed a construction project for a new office building, overseeing the entire process from planning to completion.

    • Led a team in the development and implementation of a software application for a technology company.

    • Coordinated a healthcare project focused on improving patient care and streamlining processes.

    • Co...

    • Answered by AI
    Add your answer
  • Q2. Do you understand the role you are applying for?
  • Ans. 

    Yes, I understand the role of a Senior Project Manager.

    • I have a clear understanding of the responsibilities and expectations of a Senior Project Manager.

    • I have experience leading and managing complex projects from initiation to completion.

    • I possess strong leadership, communication, and problem-solving skills.

    • I am familiar with project management methodologies and tools, such as Agile or Waterfall.

    • I have successfully de...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Questions were mostly related to your past work. E.g why did you choose to work for a specific project.
More about working at HSBC Group

HSBC Group Interview FAQs

How many rounds are there in HSBC Group Senior Service Desk Analyst interview?
HSBC Group interview process usually has 3 rounds. The most common rounds in the HSBC Group interview process are One-on-one Round and Resume Shortlist.
What are the top questions asked in HSBC Group Senior Service Desk Analyst interview?

Some of the top questions asked at the HSBC Group Senior Service Desk Analyst interview -

  1. Did not qualify for the second ro...read more
  2. Did not qualify for the final ro...read more

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HSBC Group Senior Service Desk Analyst Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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HSBC Group Senior Service Desk Analyst Salary
based on 5 salaries
₹5.8 L/yr - ₹7 L/yr
18% more than the average Senior Service Desk Analyst Salary in India
View more details
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