Hi Tech Informatics Technical Support Engineer Interview Questions, Process, and Tips

To install an OS, you need to boot from installation media, follow on-screen prompts, select installation options, and wait for the process to complete.

• Boot from installation media (USB, DVD)

• Follow on-screen prompts to select language, keyboard layout, etc.

• Choose installation options like partitioning, user accounts, etc.

• Wait for the installation process to complete and restart the system

To connect a network printer, you need to ensure it is connected to the same network as your computer and install the necessary drivers.

• Ensure the network printer is connected to the same network as your computer

• Install the necessary printer drivers on your computer

• Add the network printer to your list of available printers in your computer's settings

Yes, I know how to configure Outlook.

• Open Outlook and go to File > Add Account

• Enter your email address and password

• Follow the on-screen instructions to complete the setup

• Configure server settings if necessary

• Set up additional email accounts if needed

Yes, I have experience with ticketing tools such as Zendesk and Jira.

• Experience using Zendesk and Jira for ticket management

• Ability to prioritize and resolve technical issues efficiently

• Familiarity with creating and updating tickets for customer inquiries

• Proficient in tracking and documenting support requests

A workgroup is a collection of computers on a local network that share resources and do not require a central server, while a domain group is a collection of computers that are centrally managed by a domain controller.

• Workgroup is decentralized and each computer has its own local user accounts and passwords

• Domain group is centralized and managed by a domain controller which authenticates users and controls access to re...read more

OST and PST are file formats used by Microsoft Outlook to store email data locally on a user's computer.

• OST stands for Outlook Data File, used for offline access to email data.

• PST stands for Personal Storage Table, used for archiving and backing up email data.

• OST files are synchronized with the email server, while PST files are not.

• OST files are typically used in Exchange accounts, while PST files are used in POP3 or I

MAC address can be found in the network settings of a device.

• Go to network settings on the device

• Look for the MAC address under 'Wi-Fi' or 'Ethernet' settings

• On Windows, type 'ipconfig /all' in Command Prompt and look for 'Physical Address'

• On Mac, go to System Preferences > Network > Advanced > Hardware

The command 'get mac -v' is not a valid command in cmd prompt.

• The correct command to get the MAC address in cmd prompt is 'ipconfig /all'.

• The MAC address is listed under the 'Physical Address' in the 'Ethernet adapter' section.

• You can also use 'getmac' command to display the MAC addresses of all network adapters on the system.