Solutionec Interview Questions and Answers

Yes, I have experience with ticketing tools such as Zendesk and Jira.

• Experience using Zendesk and Jira for ticket management

• Ability to prioritize and resolve technical issues efficiently

• Familiarity with creating and updating tickets for customer inquiries

• Proficient in tracking and documenting support requests

Yes, I know how to configure Outlook.

• Open Outlook and go to File > Add Account

• Enter your email address and password

• Follow the on-screen instructions to complete the setup

• Configure server settings if necessary

• Set up additional email accounts if needed

A workgroup is a collection of computers on a local network that share resources and do not require a central server, while a domain group is a collection of computers that are centrally managed by a domain controller.

• Workgroup is decentralized and each computer has its own local user accounts and passwords

• Domain group is centralized and managed by a domain controller which authenticates users and controls access to resources

• Workgroup is suitable for small networks with fewer...read more

OST and PST are file formats used by Microsoft Outlook to store email data locally on a user's computer.

• OST stands for Outlook Data File, used for offline access to email data.

• PST stands for Personal Storage Table, used for archiving and backing up email data.

• OST files are synchronized with the email server, while PST files are not.

• OST files are typically used in Exchange accounts, while PST files are used in POP3 or IMAP accounts.

To connect a network printer, you need to ensure it is connected to the same network as your computer and install the necessary drivers.

• Ensure the network printer is connected to the same network as your computer

• Install the necessary printer drivers on your computer

• Add the network printer to your list of available printers in your computer's settings

The command 'get mac -v' is not a valid command in cmd prompt.

• The correct command to get the MAC address in cmd prompt is 'ipconfig /all'.

• The MAC address is listed under the 'Physical Address' in the 'Ethernet adapter' section.

• You can also use 'getmac' command to display the MAC addresses of all network adapters on the system.

To install an OS, you need to boot from installation media, follow on-screen prompts, select installation options, and wait for the process to complete.

• Boot from installation media (USB, DVD)

• Follow on-screen prompts to select language, keyboard layout, etc.

• Choose installation options like partitioning, user accounts, etc.

• Wait for the installation process to complete and restart the system