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Hindustan Motors Territory Service Manager Interview Questions, Process, and Tips

Updated 18 Apr 2023

Hindustan Motors Territory Service Manager Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(5 Questions)

  • Q1. Tell me something about yourself
  • Q2. What are the periodic service parts of any automobile
  • Ans. 

    Periodic service parts of an automobile include oil filter, air filter, fuel filter, spark plugs, and brake pads.

    • Oil filter needs to be changed every 5,000 to 7,500 miles

    • Air filter needs to be changed every 15,000 to 30,000 miles

    • Fuel filter needs to be changed every 20,000 to 40,000 miles

    • Spark plugs need to be changed every 30,000 to 100,000 miles

    • Brake pads need to be changed every 25,000 to 70,000 miles

  • Answered by AI
  • Q3. How you will make the customer delight who comes for service
  • Ans. 

    I will ensure prompt and efficient service, listen to their concerns, and go above and beyond to exceed their expectations.

    • Greet the customer with a smile and make them feel welcome

    • Listen attentively to their concerns and address them promptly

    • Provide regular updates on the status of their service

    • Offer additional services or products that may benefit them

    • Follow up with the customer after the service to ensure their sati...

  • Answered by AI
  • Q4. What are the general expectations of a customer esp 4 wheeler customer
  • Ans. 

    Customers expect reliable and efficient service for their 4-wheelers.

    • Prompt and courteous service

    • Timely repairs and maintenance

    • Competitive pricing

    • Expertise in diagnosing and fixing issues

    • Availability of genuine spare parts

    • Transparent communication about the service process

    • Clean and organized service center

    • Warranty on repairs and parts

    • Flexible service options, such as pick-up and drop-off

    • Personalized attention and care

  • Answered by AI
  • Q5. What is field fix or retrofitting
  • Ans. 

    Field fix or retrofitting refers to the process of repairing or upgrading a product or system in the field.

    • Field fix involves making repairs or modifications to a product or system on-site, rather than returning it to a factory or repair center.

    • Retrofitting involves upgrading or replacing components of a product or system to improve its performance or functionality.

    • Field fix and retrofitting are common in industries su...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Do Prepare well on general work shop in and out process of a workshop and ways to make customer service rich experience

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. About BS4 technology and tools which is being used fro BS4 vehicles

Interview Preparation Tips

Round: Resume Shortlist
Experience: Based on the experience and previous organisation

I applied via Recruitment Consultant and was interviewed in Oct 2018. There was 0 interview round.

Interview Preparation Tips

General Tips: Don’t Fake. Interviewers might have experienced equal our age. Be confident and prepare well before apearing for interview on Technical Aspect.
Skills: Technical Knowledge(ML, Communication, Body Language, Leadership, Decision Making Skills
Duration: 1-4 weeks

I applied via Campus Placement and was interviewed before Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. About your self
  • Q2. Explaned my bacground and education history

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself and explain whatever you learn fluently also be crisp and clear

I was interviewed before Apr 2021.

Round 1 - HR 

(6 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Tell me about yourself.
  • Q5. Why should we hire you?
  • Q6. Why are you looking for a change?
Round 2 - One-on-one 

(1 Question)

  • Q1. Question regarding previous organization. Question regarding my area of working

Interview Preparation Tips

Interview preparation tips for other job seekers - Just go through basic and don't say anything in air.

Interview Questionnaire 

4 Questions

  • Q1. Technical questions 1. White smoke
  • Q2. 2. Black smoke
  • Q3. Customer Satisfaction
  • Q4. Workshop profitability

I applied via Company Website and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. What is working principle of Fuel injection pump and injector in BS6 vehicles?
  • Ans. 

    Fuel injection pump and injector in BS6 vehicles ensure precise fuel delivery for efficient combustion.

    • Fuel injection pump pressurizes fuel and delivers it to the injector

    • Injector sprays fuel into the combustion chamber at the right time and in the right amount

    • BS6 vehicles use advanced technologies like common rail injection and piezoelectric injectors for better performance and reduced emissions

  • Answered by AI
  • Q2. Working of Four Stroke Engine
  • Ans. 

    A four-stroke engine is an internal combustion engine that completes four separate strokes in a cycle.

    • Intake stroke: Fuel-air mixture is drawn into the cylinder through the intake valve.

    • Compression stroke: The piston compresses the fuel-air mixture.

    • Power stroke: The spark plug ignites the compressed mixture, causing an explosion that drives the piston down.

    • Exhaust stroke: The piston pushes the exhaust gases out of the

  • Answered by AI
  • Q3. What is CSI? How you can measure CSI
  • Ans. 

    CSI stands for Customer Satisfaction Index. It is a measure of how satisfied customers are with a product or service.

    • CSI is a metric used to assess customer satisfaction.

    • It helps organizations understand how well they are meeting customer expectations.

    • CSI can be measured through surveys, feedback forms, or customer reviews.

    • It is important to collect data from a representative sample of customers.

    • CSI scores can be calcu...

  • Answered by AI
  • Q4. How you can achieve Dealer profitability?
  • Ans. 

    To achieve dealer profitability, focus on increasing sales, reducing costs, improving customer satisfaction, and implementing effective marketing strategies.

    • Increase sales by identifying and targeting profitable market segments

    • Reduce costs by optimizing inventory management and streamlining operations

    • Improve customer satisfaction through excellent service and support

    • Implement effective marketing strategies to attract n...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Calm and relax they will ask related to basic and latest technology BS6 vehicles only one round, I got offer letter within 10 days and within 30 minutes they confirm me that I was selected
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - Technical 

(5 Questions)

  • Q1. What is preload in cwp
  • Ans. 

    Preload in CWP refers to the initial tension applied to a bearing before it is installed.

    • Preload helps to reduce internal clearance in the bearing, resulting in improved rigidity and accuracy.

    • It is commonly used in high precision applications such as machine tools and automotive components.

    • Preload can be achieved through various methods such as using spring washers, adjusting nut torque, or using spacers.

    • Proper preload...

  • Answered by AI
  • Q2. What are current industries failure in CV
  • Ans. 

    Current industries are failing in CV due to lack of innovation, outdated technology, and poor customer service.

    • Lack of innovation in products and services

    • Reliance on outdated technology and processes

    • Poor customer service leading to customer dissatisfaction

    • Failure to adapt to changing market trends and consumer preferences

  • Answered by AI
  • Q3. What is a drive train
  • Ans. 

    The drive train is a system in a vehicle that connects the engine to the wheels, allowing power to be transferred and the vehicle to move.

    • The drive train includes components such as the transmission, driveshaft, differential, and axles.

    • It is responsible for transmitting power from the engine to the wheels to propel the vehicle forward.

    • Different types of drive trains include front-wheel drive, rear-wheel drive, all-whee...

  • Answered by AI
  • Q4. What is necessity of turbocharger
  • Ans. 

    Turbochargers are necessary to increase engine power and efficiency by compressing air intake for better combustion.

    • Turbochargers increase engine power by compressing air intake before it enters the engine cylinders

    • This compressed air allows for more fuel to be burned, resulting in increased power output

    • Turbochargers also improve fuel efficiency by maximizing the amount of power generated from the fuel used

  • Answered by AI
  • Q5. What is the current market share
  • Ans. 

    The current market share is 25% in our territory.

    • Our current market share in the territory is 25%

    • We have seen a steady increase in market share over the past year

    • Competitor X holds 30% market share in the same territory

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Basic knowledge of Customer satisfaction index, dealers handling, activities to increase Paid service and Service market share.
  • Q2. How to handle customer and their grevience. You must be confident and polite

Interview Preparation Tips

Interview preparation tips for other job seekers - Apply through direct portal or LinkedIn, you must update your naukari.com
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. 1. Vehicle service interval. 2. Business parameter.
  • Ans. 

    Vehicle service interval and business parameters are key factors to consider for effective territory service management.

    • Vehicle service interval refers to the recommended frequency at which a vehicle should undergo maintenance or servicing.

    • Business parameters include factors such as sales targets, budget allocation, customer satisfaction metrics, and territory coverage.

    • Effective management of vehicle service intervals ...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. 1.Laction Discussion.

Interview Preparation Tips

Topics to prepare for Hero MotoCorp Territory Service Manager interview:
  • Technical Skills

Hindustan Motors Interview FAQs

How many rounds are there in Hindustan Motors Territory Service Manager interview?
Hindustan Motors interview process usually has 2 rounds. The most common rounds in the Hindustan Motors interview process are Resume Shortlist and Technical.
What are the top questions asked in Hindustan Motors Territory Service Manager interview?

Some of the top questions asked at the Hindustan Motors Territory Service Manager interview -

  1. How you will make the customer delight who comes for serv...read more
  2. What are the general expectations of a customer esp 4 wheeler custo...read more
  3. What are the periodic service parts of any automob...read more

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Hindustan Motors Territory Service Manager Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
Hindustan Motors Territory Service Manager Salary
based on 4 salaries
₹3.5 L/yr - ₹3.7 L/yr
68% less than the average Territory Service Manager Salary in India
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